Polden Plumbing and Heating

Folkestone
78.4

Overall Trust Score · out of 100

From the average rating, number of reviews, how many platforms corroborate them, and whether the business is verified.

About

Verified central heating in Folkestone, Kent.

Reviews

5.0out of 5
64 reviews in the public recordCross-checked across 1 source
Checkatrade5 reviews · 5.0 avg

Highlights

"They fitted me in over the busy Xmas period when I smelt gas in my house that morning. A problem with a pressure drop was quickly diagnosed but it turned out to be the gas hob which I must have knocked on very slightly, rather than my ancient boiler. They did not make me feel stupid and did not even charge a call-out fee, despite being there about half an hour and me being the 11th customer of the day. I asked about replacing the boiler next year and received some helpful advice. Will definitely be getting them to fit the new one."

AnonymousCheckatrade5.0 rating

"After my heating failed and an emergency plumber was unable to rectify, I contacted Polden Plumbing and spoke to Shaun. He asked detailed questions on what had happened and relevant symptoms. He then came out, checked my system, explained and showed me the ‘whys and wherefores’ of what was wrong and within 30 mins had my heating working again. He also advised me, without any pressure, what further action was needed. I do not usually leave reviews but I would not hesitate to recommend this company as they provided an efficient, courteous and professional service. Thank you."

AnonymousCheckatrade5.0 rating

"They fitted me in over the busy Xmas period when I smelt gas in my house that morning. A problem with a pressure drop was quickly diagnosed but it turned out to be the gas hob which I must have knocked on very slightly, rather than my ancient boiler. They did not make me feel stupid and did not even charge a call-out fee, despite being there about half an hour and me being the 11th customer of the day. I asked about replacing the boiler next year and received some helpful advice. Will definitely be getting them to fit the new one."

AnonymousCheckatrade5.0 rating

Detailed reviews

Showing the 5 reviews we hold full text for. The 64 headline total is the review volume reported across Polden Plumbing and Heating’s source profiles.

Anonymous5.0 / 5 · 29 Dec 2021

They fitted me in over the busy Xmas period when I smelt gas in my house that morning. A problem with a pressure drop was quickly diagnosed but it turned out to be the gas hob which I must have knocked on very slightly, rather than my ancient boiler. They did not make me feel stupid and did not even charge a call-out fee, despite being there about half an hour and me being the 11th customer of the day. I asked about replacing the boiler next year and received some helpful advice. Will definitely be getting them to fit the new one.

Checkatrade
Anonymous5.0 / 5 · 29 Dec 2021

After my heating failed and an emergency plumber was unable to rectify, I contacted Polden Plumbing and spoke to Shaun. He asked detailed questions on what had happened and relevant symptoms. He then came out, checked my system, explained and showed me the ‘whys and wherefores’ of what was wrong and within 30 mins had my heating working again. He also advised me, without any pressure, what further action was needed. I do not usually leave reviews but I would not hesitate to recommend this company as they provided an efficient, courteous and professional service. Thank you.

Checkatrade
Anonymous5.0 / 5 · 29 Dec 2021

They fitted me in over the busy Xmas period when I smelt gas in my house that morning. A problem with a pressure drop was quickly diagnosed but it turned out to be the gas hob which I must have knocked on very slightly, rather than my ancient boiler. They did not make me feel stupid and did not even charge a call-out fee, despite being there about half an hour and me being the 11th customer of the day. I asked about replacing the boiler next year and received some helpful advice. Will definitely be getting them to fit the new one.

Checkatrade
Anonymous4.9 / 5 · 1 Dec 2021

Very pleased. They arrived when they said they would and completed the work.

Checkatrade
Anonymous4.9 / 5 · 1 Dec 2021

Very pleased. They arrived when they said they would and completed the work.

Checkatrade
Source-named checks

Trust checks and red flags

Public evidence shown
Public review evidence5.0★ from 64 public reviewsAcross CheckatradeCheckatrade

Sources

1
Review platforms
Planning evidence

Nearby projects

Checking local planning records.