After my heating failed and an emergency plumber was unable to rectify, I contacted Polden Plumbing and spoke to Shaun. He asked detailed questions on what had happened and relevant symptoms. He then came out, checked my system, explained and showed me the ‘whys and wherefores’ of what was wrong and within 30 mins had my heating working again. He also advised me, without any pressure, what further action was needed. I do not usually leave reviews but I would not hesitate to recommend this company as they provided an efficient, courteous and professional service. Thank you.
Public evidence profile
Polden Plumbing and Heating
How quickly they respond
emergency call-outs
Newest review we found is from December 2021.
No Trust Score yet
- Rated 5.0 from 3 reviews
Newest review December 2021
How this score is worked out
Rating5.0 / 5
Review volumeLow · 3
Independent sources1 independent public source
CredentialsNo credentials shown yet
Response evidence
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Public response evidence
How quickly they respond
What their website advertises:
- emergency call-outs
Use this as a reason to call them first, not a guarantee they can attend now. Confirm availability, timing, and call-out terms directly before you rely on it.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Checkatrade3 reviews · 5.0 avg
Detailed reviews
They fitted me in over the busy Xmas period when I smelt gas in my house that morning. A problem with a pressure drop was quickly diagnosed but it turned out to be the gas hob which I must have knocked on very slightly, rather than my ancient boiler. They did not make me feel stupid and did not even charge a call-out fee, despite being there about half an hour and me being the 11th customer of the day. I asked about replacing the boiler next year and received some helpful advice. Will definitely be getting them to fit the new one.
Very pleased. They arrived when they said they would and completed the work.
Sources
1 named public sourceWhere this information comes from
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Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Central heating in Folkestone, Kent.
What this business says about itself
From their own website
What this business says about itself
- Emergency availability: emergency call-outs
Accreditations it displays. Confirm each is current on the official register before you hire:
- Gas Safe Register · verify (opens in new tab)
- Checkatrade · verify (opens in new tab)
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Your own checks
What to check before you hire
Worth checking yourself
Only a few public reviews are shown. Ask for recent references you can contact.
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Gas work is restricted by law to Gas Safe registered engineers. If they'll touch a boiler or any gas appliance, confirm they're currently on the register before you hire - it's free and takes a minute.
Check the Gas Safe RegisterConfirm they cover your area and can actually come out in your timeframe before anything else.
Read recent reviews for reliability and turning up on time, not only the quality of the work.
Agree the call-out fee up front, and be wary of large upfront deposits for an emergency job.
Want an extra legitimacy check? Run the Cowboy Checker on Polden Plumbing and Heating before you contact them.
Run Cowboy Checker →Independent checks
About this business
How long they've really been tradingOperating since at least 2021 (5 years), according to an independent source, not just their own word.
Website online since2020First public review2021
Good to know
Common questions about Polden Plumbing and Heating
Is Polden Plumbing and Heating available for emergencies?
They advertise emergency call-outs availability on their own website. This is the business's own statement on their website, not something we have independently checked. For an urgent job, call to confirm they can attend before you rely on it.
Is Polden Plumbing and Heating a legitimate business?
Polden Plumbing and Heating has 3 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Polden Plumbing and Heating?
Polden Plumbing and Heating has 3 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Polden Plumbing and Heating's reviews are genuine?
Polden Plumbing and Heating's 3 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.