“The team came to replace our water pipes following a leak last winter . I chose them as they were recommended by Thames Water and had a mole. They talked through the plan of action first and kept me informed throughout the process . They were all very hard working , polite, friendly, helpful and thoughtful.”
Public evidence profile · Checked June 2026
Pro Care (GB) Ltd
Review quality
No reviews in 12 months
Credentials & registries
Which? Trusted Trader
Trust Score
38out of 100
38 out of 100, with a caution: newest review we found is from August 2023. Weigh that age against the score.
- Rated 4.6 from 12 reviews
- 1 credential shown
Newest review August 2023
How this score is worked out
Rating4.6 / 5
Review volumeLow · 12
Independent sources1 independent public source
Credentials1 credential shown
How this score is made up
What customers say23.3 of 60
Independent checks8.8 of 30
Track record6.3 of 10
See the independent checks
- Licences and credentials0.6 of 8.3
- Ways to reach them8.3 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Trust at a glance
2 checksWhat we can verify about Pro Care (GB) Ltd
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
Review qualityNo reviews in 12 monthsSee detail →Credentials & registriesWhich? Trusted TraderSee detail →
See the full verification checklist for Pro Care (GB) Ltd →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.6out of 5
Customers often mention
Based on the 11 reviews with a star rating
5 stars10
4 stars0
3 stars0
2 stars0
1 star1
Where these reviews are published
- Which? Trusted Traders12 reviews
Highlights
“The issue we had with our boiler was resolved quickly and Pro Care bent over backwards to fit us in and get the job done.”
“We hired Pro Care to do a Boiler and Cylinder service before the winter. Our boiler was working well and there was not a major issue. Their engineer came and stated that we need a full and big service to change some parts as we have not had that for the past five years, he also suggested that there is a part on the cylinder that needs to be changed. Our charge was more than £600. A week later the boiler started to give us (EA error message ignition is not recognised) and the boiler started to fail to turn off. We thought it was a glitch. Then this error started to appear again at least twice a week. I called them again and sent them a video to have a look. Their office said that our parts are under warranty and that we should not be worried. They sent the engineer again. The engineer came out again and said it is not his fault and he can only think of changing the FAN now and it can cost us more than £500 and he wanted to charge us for the hour. We challenged him and said that our boiler was working fine before he did the service and did not give us any errors. We enquired cost of a new boiler instead as we thought that this is going to be very costly. Pro care gave us a quote of more than £3,000 for the new boiler and less warranty. Worcester Bosch gave 12 years on the particular boiler that we chose and they only gave us 10 years in their offer. We had to seek a second opinion and found that much of what happened could have been avoided.”
Detailed reviews
Trusted & reliable
We worked with PROCARE when our first boiler broke down, they came on short notice in middle of winter and sorted it out. When moving to new house, we commissioned again to do our boiler, pipework and bathroom refurb - it has been great, you can clearly see the attention to detail and care they put in their work. It is my go to company for any issues related to gas & pipework, they do our boiler service every year and not even a hiccup. Trusted and reliable - they are great!
replacing water pipes
The team came to replace our water pipes following a leak last winter . I chose them as they were recommended by Thames Water and had a mole. They talked through the plan of action first and kept me informed throughout the process . They were all very hard working , polite, friendly, helpful and thoughtful.
Excellent service
The issue we had with our boiler was resolved quickly and Pro Care bent over backwards to fit us in and get the job done.
Boiler broke after service with a cost more than £600
We hired Pro Care to do a Boiler and Cylinder service before the winter. Our boiler was working well and there was not a major issue. Their engineer came and stated that we need a full and big service to change some parts as we have not had that for the past five years, he also suggested that there is a part on the cylinder that needs to be changed. Our charge was more than £600. A week later the boiler started to give us (EA error message ignition is not recognised) and the boiler started to fail to turn off. We thought it was a glitch. Then this error started to appear again at least twice a week. I called them again and sent them a video to have a look. Their office said that our parts are under warranty and that we should not be worried. They sent the engineer again. The engineer came out again and said it is not his fault and he can only think of changing the FAN now and it can cost us more than £500 and he wanted to charge us for the hour. We challenged him and said that our boiler was working fine before he did the service and did not give us any errors. We enquired cost of a new boiler instead as we thought that this is going to be very costly. Pro care gave us a quote of more than £3,000 for the new boiler and less warranty. Worcester Bosch gave 12 years on the particular boiler that we chose and they only gave us 10 years in their offer. We had to seek a second opinion and found that much of what happened could have been avoided.
Boiler Installation, Boiler Servicing & Other Jobs
Ever since Pro Care installed a Worcester Bosch boiler in my son's tenented flat in January 2015 I have very much relied on them to service this unit on an annual basis. Needless to say the boiler has functioned 100% during this time. They have also provided a Gas Safety Certificate on an annual basis and I must admit I do feel comfortable knowing that I can rely on them wholeheartedly to attend on a timely basis and complete the jobs most satisfactorily. I have used them on other plumbing & electrical jobs and wouldn't hesitate in recommending.
Read the other 7 detailed reviews on this pageShow fewer reviews
Fixing kitchen drawer
Pro-Care agreed to come out for a small job to fix our kitchen drawer but pulled out at the last minute stating that they could not do so. As kitchen fitters I find this inexplicable on their behalf. Companies are simply not interested in small jobs but they are very necessary for the maintenance and upkeep of our homes. I appreciate it is a long way to come but I still feel let down.
New water pipe
My old lead water pipe needed replacement with a plastic one due to a leak. I chose Pro Care because they are recommended by Thames Water and can use the moling technique to run the new pipe under my drive and concreted back garden (total run of 26 metres) without digging up the whole drive. After a missed appointment for the initial assessment, I still decided to use them because few companies do such moling. They started on the Monday morning and worked through some very wet weather to complete this major task by the Thursday. The team was friendly, courteous and would carry out any suggestions that I made willingly. The boss, Nigel, was very hot on quality watching the team at work, picking up on any issues before me. Most rubble and other rubbish was removed from site by them on the Thursday and the heavy hired equipment was finally removed from site on the following Monday. I was given a completion certificate confirming the quality of the work to show to Thames Water. I am very pleased that I continued to use this company and not drop them after the missed first appointment.
Boiler service
This is the second year I have used Pro Care to service and repair the boiler in our depot. The same engineer as last year came. Was very polite, knowledgeable kept me informed of what needed doing. Had to order a part and came back at a prearranged date to fit. Excellent work.
Always thorough
Nigel and team installed our Worcester Bosch boiler nearly ten years ago, and has maintained it ever since, along with various other jobs. He and his team are always very thorough, and work is always to a high standard. I have no reservations whatsoever in recommending ProCare.
Very satisfied with boiler service
Pro-Care's engineer (Phoenix) arrived on time to perform the boiler service. He was courteous, professional and conscientious. He discovered a problem with build up of metal fragments in the inlet valve to the boiler (from the old cast-iron main supply in our street) and, by clearing it, significantly improved the supply of gas arriving at the boiler and therefore improving its efficiency. We felt great confidence in the work that was done and will use Pro-Care (and Phoenix!) in the future. It is very re-assuring to know that this company is available locally.
Hot Water System Problems
Pro Care attended as planned after two other plumbers/heating engineers I had tried to book, didn't even respond. He was very affable, polite, just got on with the job whilst taking time initially to analyse and explain to me what needed doing to resolve the issues and why.. They improved my understanding of how our fairly complex system worked and he gave me confidence that he knew 'his stuff', far more so than other plumbers I have had working on and off over the last few years! Will certainly call Pro Care first if I have any plumbing and heating issues in future..
Best in the field
We have been working with Nigel & Team for years, and will not hesitate for a minute to ring him back. Key point is attention to detail, very very thorough on thinking the best way to carry on the job. In a country where no two houses are ever the same, this skill is a massive plus to make the job efficiency and to last for many years. Nigel has a fantastic positive attitude, nothing is a problem to do and achieve, no matter what. Nigel & Team work very hard and will not stop or leave until the job is done and we are happy with the final product. Nigel has done two boilers, bathroom, 2 kitchens, full plumbing replacement, and much more to fit in this review, along with large job in my family's houses, and we are all extremely happy with the results. Proof to that is that we have not had to call Nigel back to fix, repair or replace something he or his team have done. Thank you Nigel!
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Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 25 Jun 2026
Source-listed gallery
9 photosPhotos listed on Which? Trusted Traders
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
Procare GB Van.jpeg
WAI_Bosch_Logo_WHITE_BOXES_SGRight.png
WIA Approved Colour.jpg
kitchen.jpg
loft.jpg
Water mains laying.jpg
Cloakroom.jpg
From Which? Trusted Traders
Opening hours
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Friday
- 7am–7pm
- Saturday
- 8am–2pm
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked June 2026
About
Pro Care is Gas Safe registered and proud Worcester Bosch accredited installers. We offer fully insured gas, plumbing, heating, electrical and building services. From boiler repairs and installations to heating systems and leaking radiators, we will complete any job with the minimum fuss. We operate a 24 Hour Emergency Call Out service for boilers, central heating systems and plumbing. Pro Care Design and Build provide bespoke and quality property renovation services. Our specialist and skilled team will plan, build and deliver your extension, bathroom, kitchen, electrical, home renovations, heating systems or decorating project. We pride ourselves in our technical knowledge, attention to detail and excellent workmanship. Call us for a quote
Services they list
Boiler repairGas emergenciesBoiler installationGas fire repair and servicingUnderfloor heatingBoiler servicingGas cooker installationGas cooker repairGas safety testing and inspectionImmersion HeatersPower flushingRadiators and central heating
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Your own checks
What to check before you hire
Worth checking yourself
Only a few public reviews are shown. Ask for recent references you can contact.
Their public evidence comes from a single source. Look them up on another site before deciding.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
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Common questions about Pro Care (GB) Ltd
Is Pro Care (GB) Ltd a legitimate business?
Pro Care (GB) Ltd has 12 independent public reviews, rated 4.6 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Pro Care (GB) Ltd?
Pro Care (GB) Ltd has 12 public reviews, averaging 4.6 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Pro Care (GB) Ltd's reviews are genuine?
Pro Care (GB) Ltd's 12 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is Pro Care (GB) Ltd qualified and accredited?
We hold 1 independently sourced credential for Pro Care (GB) Ltd, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
What does Pro Care (GB) Ltd specialise in?
Pro Care (GB) Ltd lists specialist services including Boiler repair, Gas emergencies, Boiler installation, Gas fire repair and servicing, Underfloor heating, Boiler servicing. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
How long has Pro Care (GB) Ltd been trading?
Pro Care (GB) Ltd has been reviewed on public sources since 2017.