Public evidence profile
R Thomas Plumbing and Heating Ltd
Credentials & registries
Which? Trusted Trader
Companies House
Active incorporated business
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Trust at a glance
2 things checkedWhat we can verify about R Thomas Plumbing and Heating Ltd
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
Credentials & registriesWhich? Trusted TraderSee detail →Companies HouseActive incorporated businessSee detail →
See the full verification checklist for R Thomas Plumbing and Heating Ltd →Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
Companies House registration
ActiveActive incorporated business
R Thomas Plumbing and Heating Ltd is linked to a Companies House entry. This shows the business registration, not evidence of workmanship or service quality.
Legal nameR Thomas Plumbing and Heating Ltd
Company number08185897
Incorporated
Registered activityPlumbing & heating installation
Official checkOn the public register
Why this helps you judge trust: this trader is linked to a registered company with named people who are legally accountable for it, on an official register anyone can check, a layer of accountability an unregistered trader doesn't offer. Around 14 years on the register also points to an established business rather than a brand-new one.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Which? Trusted Traders6 reviews · 5.0 avg
Detailed reviews
Customer recommends this business
A first-rate contractor
Rory has worked for us for very many years. Among the very many jobs he has done for us includes the installation of a Worcester condemning boiler. He has repaired and upgraded various showers and pumps and regularly serviced our gas central heating system. His work is first class and we wouldn't consider dealing with anyone else for any of our heating/ plumbing problems. He is most knowledgeable and amenable, and will come out immediately if there is an emergency . We thoroughly recommend Rory and we are confident you that you will not be disappointed with his work.
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Always reliable and trustworthy
Rory has been doing plumbing work for us for around 8 years now. We've had a new boiler put in, changed various radiators, a complete new bathroom, sorting out dodgy dishwasher plumbing left by a kitchen fitter and various other smaller jobs. His work is great, he doesn't make a mess, he turns up when he says he will, he doesn't disappear mid-job, he makes good suggestions and above all he's honest. We wouldn't use anyone else now.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
High quality work competitively priced, dependable.
I’ve been using Rory’s services for over 12 years. He’s very knowledgeable, dependable and competitively priced and has a reliable team for supporting him. The last major job in Feb 2024 was a complete bathroom and cloakroom toilet strip out and refit. I was really impressed with the finish and it’s all proved to have been bulletproof. He can arrange all aspects of larger jobs including electricians and plasterers. I also use his company for boiler servicing and repairs including central heating updates. For rentals he’s supported me as a landlord with gas safety checks and certificates liaising directly with tenants to arrange visits. He’s very approachable provide good communication and will endeavour to make sure you’re completely happy with his work. If there’s an emergency he’ll do his best to get the problem resolved quickly.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Reliable, considerate and top quality service
I have been using Rory's services for a dozen years, during which time I have used him for all our plumbing requirements, for example: Installation of a new boiler and annual servicing; fitting new radiators and the design and installation of a large walk-in shower (including advice on lighting, etc.) Rory is totally reliable and has provided exceptional service in the occasional emergency. He is innovative in finding solutions to problems and always recommends and uses the most appropriate, good-quality products. His friendly, considerate and completely professional approach gives me the confidence to highly recommend Rory's company.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Dependable & Highly experienced
I have been using Rory's services for over 10 years, including the refitting of 3 bathrooms, all done to a very high standard. Also provided an emergency plumbing repair to replace faulty pipe work installed during the build by national builder, and fitted a new boiler. Most recent work was to replace and upgrade to a larger radiator and provide the annual service for the boiler. Highly recommended and knowledgeable.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Read the other 3 detailed reviews on this pageShow fewer reviews
Customer recommends this business
Reliable, professional, top quality work
I have known Rory for nearly ten years, during which time he has carried out work at my property on a number of occasions and always to a very high standard. He has fixed problems with my heating system and kept it operating efficiently, as well as sorting out various general plumbing issues. He is professional, experienced and knowledgeable. Work is always carried out in the timescale specified. He will find solutions to special cases. I would be happy to ask him to do any plumbing or heating work I need in the future, and I have no reservations about recommending him to others.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Ultra reliable and competent company.
I first met Rory back in 2021 whist refurbishing a property in Cardiff, I live in Gloucester and was fortunate to have Rory recommended by a friend who lives in Cardiff. He met me at the property and you quickly realise he's knowledgable and genuine (he was also giving me advice about other no heating or plumbing related jobs). He completed the work I needed, basically sorting heating system out and then the water supply for kitchen. This led to more work and plumbing in a new W.C we had installed. Gas hob and sink kit was next, this involved moving the gas supply the previous heating engineer fitted after me telling him it was the wrong place. Anyway cut a long story short, he services the heating every year as I have total faith in him and his work. I can happily ask him to sort any heating and plumbing issues for the tenants in the knowledge he will do a great job. I recommended Rory to someone who lives near me but was also refurbishing a house in the Cardiff area. My feedback from him was that Rory was superb and was really grateful for finding him. I have refurbished a number of properties and usually use my trusted trades mates from Gloucester (they will travel for me). I've always found a good reliable heating engineer is hard to find, suffice to say I will keep using R.Thomas Heating and Plumbing Ltd (Rory).
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Heating upgrade
Rory reviewed my not very good central heating system, made suggestions as to how it could be improved and once agreed, carried out all the work to a very high standard. He worked hard to do the work to my schedule and the end result is a house that is warm and has a controllable system. I have no hesitation in recommending him and will continue to use him.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Local context
Rated 5.0, in line with the local average for plumbers in Cardiff
Across 106 plumbers in Cardiff, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
2 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Business and public registers
Check dates vary by source. Where we hold a date, the check shows it.
About
Established in 2012, R Thomas Plumbing and Heating Ltd a trusted and experienced plumbing company based in Cardiff that is dedicated to delivering the highest quality of workmanship and a reliable service to our customers. With over a decade in the industry, we have built a strong reputation for professionalism, honesty, and attention to detail. We specialise in boiler installations, servicing, and repairs to ensure homes stay warm, safe, and energy efficient all year round. As well as boiler work we also do bathrooms and general plumbing maintenance. We approach every project with the same commitment to quality and customer satisfaction. Our goal is simply to provide dependable plumbing solutions you can trust, delivered on time and at competitive prices.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on R Thomas Plumbing and Heating Ltd before you contact them.
Run Cowboy Checker →Independent checks
About this business
A real, registered businessWe cross-checked Companies House: this business is officially registered for work that matches the plumber services it advertises - independent confirmation it's a genuine business set up to do this kind of work, not just a directory entry.
How long they've really been tradingOperating since at least 2012 (14 years), according to an independent source, not just their own word.
Company registered2012They say, established2012
Good to know
Common questions about R Thomas Plumbing and Heating Ltd
Is R Thomas Plumbing and Heating Ltd a legitimate business?
R Thomas Plumbing and Heating Ltd has 6 independent public reviews, rated 5 out of 5. It is a registered business on Companies House, listed as active, and the public register shows no adverse status (no dissolution, insolvency or strike-off) against it. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about R Thomas Plumbing and Heating Ltd?
R Thomas Plumbing and Heating Ltd has 6 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know R Thomas Plumbing and Heating Ltd's reviews are genuine?
R Thomas Plumbing and Heating Ltd's 6 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is R Thomas Plumbing and Heating Ltd qualified and accredited?
We hold 1 independently sourced credential for R Thomas Plumbing and Heating Ltd, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
Is R Thomas Plumbing and Heating Ltd a registered business?
R Thomas Plumbing and Heating Ltd is a registered business on Companies House (company number 08185897), incorporated 21 Aug 2012, listed as active. This confirms the legal registration of the business, not evidence of workmanship or service quality.
