S Barker Electrical Limited

Simon got straight to work and is clearly experienced. He kept me informed throughout and although the problem I had will need a proper fix in future he got me up and running with a temporary fix. Lovely chap and I will call him again if I need.

Simon provides an excellent service. He always takes care not to dirty carpets by wearing shoe coverings and cleans up afterwards with his own powerful vacuum cleaner. He turned up exactly when he said he would and did a thorough assessment of my home's electrical safety. He obviously takes his business very seriously and that comes across when he talks about what he does behind the scenes, learning and taking advantage of technology to communicate with his website visitors. He is honest and trustworthy.

Simon installed an electric shower for me. Getting the job done was delayed by Simon not hearing back from his shower supplier after 3 days. I therefore purchased a shower myself and Simon installed it. He did a good job and tidied up after himself. I had emailed/texted him about another job (faulty light switch) which I asked him to do at the same time as the shower installation. On the day, he knew nothing about the light switch so came unprepared and unable to do the work. He said he would get back to me about the switch. After 2 weeks I had heard nothing from him. Simon is clearly good at electrical work but seems to struggle with the important and essential bits in between - clear, honest communication and not leaving customers hanging. Clearly, he’s extremely busy but, for me, being busy is not an excuse for not doing something you said you would do. I’ve suggested to Simon that perhaps it’s time to shift his productivity approach from trying to do everything to doing fewer things, better.

Simon is very professional as are the people working with him. Communication was easy by email and phone, staff I spoke to listened to what I had to say, then were very clear and precise with their information. I also appreciated the booking system which put the customer in control of booking his time. It was only a small job this time, but now I know with confidence there is an electrician out there one can trust.

I got in touch with S Barker after consulting Which Trusted Traders and visiting the S Barker website. I required a number of jobs doing, sockets added, hardwiring for an alarm siren, repair/replacement of washing machine fuse switch etc. and was reassured these would be done by Mr. Barker's video on his site which claims that no job is too small. Perhaps not, but he appears not to travel very far as I received an email telling me he does not cover my area. I live in the same postcode area as he does. I did not receive a reply when I pointed this out.