“A real pleasure to deal with a knowledgable no nonsense business with a clear passion for a job well done. The owner Simon made excellent recommendations for our install and I couldn’t be happier with the outcome. John our installer was careful and skilful in his approach and did an excellent job. The whole team at Soft Options are great to deal with and I am very happy to recommend them to anyone.”
Public evidence profile
Soft Options Water Softeners Ltd
Companies House
Active incorporated business
Trust Score
76out of 100
- Rated 5.0 from 716 reviews
- Reviewed 12 months ago
How this score is worked out
Rating5.0 / 5
Review volume716
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say54.9 of 60
Independent checks11.2 of 30
Track record10 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them7 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details4.1 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Trust at a glance
1 checkWhat we can verify about Soft Options Water Softeners Ltd
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
See the full verification checklist for Soft Options Water Softeners Ltd →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Where these reviews are published
- Checkatrade716 reviews · 5.0 avg
Highlights
“Excellent installation. John put a new softener in an awkward corner unit and adjusted all the shelf space to preserve as much storage as possible. Plumbing works were neat and compact with no braided hoses going everywhere. Would recommend in a heartbeat.”
“Timely, professional & tidy from initial visit to completion of installation.”
Detailed reviews
These are the individual reviews we hold for Soft Options Water Softeners Ltd, including the highlights above. The 716 headline total is the review volume reported across public review sources.
A real pleasure to deal with a knowledgable no nonsense business with a clear passion for a job well done. The owner Simon made excellent recommendations for our install and I couldn’t be happier with the outcome. John our installer was careful and skilful in his approach and did an excellent job. The whole team at Soft Options are great to deal with and I am very happy to recommend them to anyone.
Excellent installation. John put a new softener in an awkward corner unit and adjusted all the shelf space to preserve as much storage as possible. Plumbing works were neat and compact with no braided hoses going everywhere. Would recommend in a heartbeat.
Timely, professional & tidy from initial visit to completion of installation.
Local context
Rated 5.0, above the local average for plumbers in Marlborough
Across 7 plumbers in Marlborough, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
From customer reviews
What customers consistently say
Recurring themes from 3 customer reviews on Checkatrade.
Respectful and tidy in your home: “Timely, professional & tidy from initial visit to completion of installation.” · Checkatrade, 14 Nov 2024
“The owner Simon made excellent recommendations for our install and I couldn’t be happier with the outcome. John our installer was careful and skilful in his approach and did an excellent job.” · Checkatrade, 4 Aug 2025
“Timely, professional & tidy from initial visit to completion of installation.” · Checkatrade, 14 Nov 2024
Companies House registration
ActiveActive incorporated business
Soft Options Water Softeners Ltd is linked to a Companies House entry. This shows the business registration, not evidence of workmanship or service quality.
Legal nameSoft Options Water Softeners Ltd
Company number08202583
Incorporated
Run by2 directors (longest-serving director appointed in 2012)
Official checkOn the public register
Why this helps you judge trust: this trader is linked to a registered company with named people who are legally accountable for it, on an official register anyone can check, a layer of accountability an unregistered trader doesn't offer. Around 14 years on the register also points to an established business rather than a brand-new one.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Household water treatment in Marlborough, Wiltshire.
Services they list
PurifiersWater FiltersWater Softeners
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
MarlboroughWiltshire
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Soft Options Water Softeners Ltd before you contact them.
Run Cowboy Checker →Good to know
Common questions about Soft Options Water Softeners Ltd
Is Soft Options Water Softeners Ltd a legitimate business?
Soft Options Water Softeners Ltd has 716 independent public reviews, rated 5 out of 5. It is a registered business on Companies House, listed as active, and the public register shows no adverse status (no dissolution, insolvency or strike-off) against it. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Soft Options Water Softeners Ltd?
Soft Options Water Softeners Ltd has 716 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Soft Options Water Softeners Ltd's reviews are genuine?
Soft Options Water Softeners Ltd's 716 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is Soft Options Water Softeners Ltd a registered business?
Soft Options Water Softeners Ltd is a registered business on Companies House (company number 08202583), incorporated 5 Sept 2012, listed as active. This confirms the legal registration of the business, not evidence of workmanship or service quality.
What does Soft Options Water Softeners Ltd specialise in?
Soft Options Water Softeners Ltd lists specialist services including Purifiers, Water Filters, Water Softeners. If your job is one of these, look for it in their listed services or ask them to confirm for your project.