“From enquiry to site visit was about a day and the face to face discussions were extremely informative, unbiassed and in some depth. Nick both informed and also listened and we received a reasonable quote. We mulled all this over and of course got two other very similar product quotes. Sterling was the best both in being reasonably pitched and for the advice given. The actual installation was quickly handled, fast and very efficient. We were kept informed very efficiently throughout the entire process. A very good friendly and efficient service was given. Definitely recommended.”
Public evidence profile
Sterling Softeners
Trust Score
70out of 100
- Rated 5.0 from 901 reviews
- Reviewed 7 months ago
How this score is worked out
Rating5.0 / 5
Review volume901
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say56.4 of 60
Independent checks8.3 of 30
Track record5 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them8.3 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Where these reviews are published
- Checkatrade901 reviews · 5.0 avg
Highlights
Detailed reviews
These are the individual reviews we hold for Sterling Softeners, including the highlights above. The 901 headline total is the review volume reported across public review sources.
From enquiry to site visit was about a day and the face to face discussions were extremely informative, unbiassed and in some depth. Nick both informed and also listened and we received a reasonable quote. We mulled all this over and of course got two other very similar product quotes. Sterling was the best both in being reasonably pitched and for the advice given. The actual installation was quickly handled, fast and very efficient. We were kept informed very efficiently throughout the entire process. A very good friendly and efficient service was given. Definitely recommended.
Local context
Rated 5.0, in line with the local average for plumbers in Chesham
Across 5 plumbers in Chesham, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
From customer reviews
What customers consistently say
Recurring themes from 3 customer reviews on Checkatrade.
“The actual installation was quickly handled, fast and very efficient.” · Checkatrade, 17 Dec 2025
“The installation was quick, clean and very well done.” · Checkatrade
“David who came to install ou” · Checkatrade
“From enquiry to site visit was about a day and the face to face discussions were extremely informative, unbiassed and in some depth.” · Checkatrade, 17 Dec 2025
“Communication was outstanding. Radina was very quick to reply to our emails - always within 1 working day.” · Checkatrade
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Household water treatment in Chesham.
Services they list
PurifiersWater FiltersWater Softeners
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
Chesham
The areas they list covering on a public directory; confirm they cover your address before you book.
What this business says about itself
From their own website
What this business says about itself
- Established: 1992 (34 years in business)
- Experience they state: over 30 years
- Areas served: Bucks, Berks, Herts, West London
- Brands they work with: EcoWater, Harvey Minimax, Kinetico, Nexus, Hague
Accreditations it displays. Confirm each is current on the official register before you hire:
- Checkatrade · verify (opens in new tab)
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
Website online sinceTheir website domain has been registered since 2000, according to the public domain registry. This dates the website, not necessarily the business.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Sterling Softeners before you contact them.
Run Cowboy Checker →Good to know
Common questions about Sterling Softeners
Is Sterling Softeners a legitimate business?
Sterling Softeners has 901 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Sterling Softeners?
Sterling Softeners has 901 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Sterling Softeners' reviews are genuine?
Sterling Softeners' 901 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
What does Sterling Softeners specialise in?
Sterling Softeners lists specialist services including Purifiers, Water Filters, Water Softeners. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
What areas does Sterling Softeners cover?
They state on their own website that they cover Bucks, Berks, Herts, West London. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.
When was Sterling Softeners' website registered?
Sterling Softeners' website has been online since 2000, according to the public domain registry. This dates the website, not necessarily when the business began trading.