“phone call to Surlock was answered immediately” · Checkatrade, 21 Sept 2025
“Surelock Homes was at our house within 10 minutes of our call” · Checkatrade, 7 Jul 2025
Public evidence profile · Checked May 2026
Surelock Homes Locksmith Portsmouth
How quickly they respond
365 days a year emergency service with free consultations. Our average response time is just 30 minutes.
Trust Score
55out of 100
- Rated 4.4 from 1,479 reviews
- Reviewed 11 months ago
How this score is worked out
Rating4.4 / 5
Review volume1,479
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say41.2 of 60
Independent checks8.3 of 30
Track record5 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them8.3 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Response evidence
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Public response evidence
How quickly they respond
What their website advertises:
- 365 days a year emergency service with free consultations. Our average response time is just 30 minutes.
- "That’s why we offer a variety of services, including lock replacement and rekeying, 365 days a year emergency service with free consultations. Our average response time is just 30 minutes."
What customers mention:
- Arrived within hours: "Surelock Homes was at our house within 10 minutes of our call" (Checkatrade, 7 Jul 2025)
Use this as a reason to call them first, not a guarantee they can attend now. Confirm availability, timing, and call-out terms directly before you rely on it.
From customer reviews
What customers consistently say
Recurring themes from 4 customer reviews on Checkatrade.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.4out of 5
Where these reviews are published
- Checkatrade1,479 reviews
Highlights
“I locked myself out of the house and although i have a key safe the spare wouldn’t work because the key in the house was in the lock. My phone call to Surlock was answered immediately and the man explained that they were busy but would have someone out within two hours. In fact the locksmith arrived earlier and magically had the door open in a couple of minutes without damaging the lock. Great service and the price was reasonable too.”
“Had an issue with our front door not shutting properly, meaning we couldn't lock the door at all. Surelock Homes was at our house within 10 minutes of our call, and had our door fixed in 25 minutes. Gave us feedback on exactly what he did and what we need to look out for moving forward. The cost also came out less than what we expected based on other companies we looked at booking. Would definitely recommend, we will be booking them again if we have any further issues.”
Detailed reviews
These are the individual reviews we hold for Surelock Homes Locksmith Portsmouth, including the highlights above. The 1,479 headline total is the review volume reported across public review sources.
I emailed this firm as my PVC garden door's lock was difficult to open. Someone came on 3rd July 2025 and the door could be opened easily. The charge was £63.72 which I paid. The bill stated " All parts and labour are guaranteed for 6 months". Unfortunately, 16 days later, the same garden door became unlockable. I emailed asking them to mend the lock. The response that a charge would be made as they could not guarantee movement of doors or buildings. My reply was to ask whether their guarantee was worthless. They then said that as no parts were involved. I replied that labour was.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked May 2026
Independent checks
About this business
Website online sinceTheir website domain has been registered since 2010, according to the public domain registry. This dates the website, not necessarily the business.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Locksmithing isn't government-regulated in the UK, so anyone can trade as one. The Master Locksmiths Association vets, inspects and background-checks its members - a useful extra assurance for this trade.
Find an MLA-approved locksmithGet the call-out fee AND the total price agreed in writing before they set off. Emergency locksmith overcharging is a common complaint.
Be wary of anyone who insists on drilling the lock straight away: most locks can be picked open, and drilling then selling a replacement is a known upsell.
Look for a locksmith approved by the Master Locksmiths Association. The MLA vets and inspects its members, and locksmithing is otherwise unregulated.
Want an extra legitimacy check? Run the Cowboy Checker on Surelock Homes Locksmith Portsmouth before you contact them.
Run Cowboy Checker →Good to know
Common questions about Surelock Homes Locksmith Portsmouth
Is Surelock Homes Locksmith Portsmouth available for emergencies?
They state on their own website that 365 days a year emergency service with free consultations. Our average response time is just 30 minutes.. This is the business's own statement on their website, not something we have independently checked. For an urgent job, call to confirm they can attend before you rely on it.
Is Surelock Homes Locksmith Portsmouth a legitimate business?
Surelock Homes Locksmith Portsmouth has 1,479 independent public reviews, rated 4.4 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Surelock Homes Locksmith Portsmouth?
Surelock Homes Locksmith Portsmouth has 1,479 public reviews, averaging 4.4 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Surelock Homes Locksmith Portsmouth's reviews are genuine?
Surelock Homes Locksmith Portsmouth's 1,479 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Does Surelock Homes Locksmith Portsmouth guarantee their work?
They state on their own website that we charge only the price that is agreed and only for the work carried out. This is the business's own statement on their website, not something we have independently checked. Get the terms in writing before you agree to the job.
What areas does Surelock Homes Locksmith Portsmouth cover?
They state on their own website that they cover Abbots Worthy, Adsdean, Albourne, Aldingbourne, Aldsworth, Aldwick, Allbrook, Allum Green. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.