Public response evidence
How quickly they respond
What their website advertises:
What customers mention:
- Came the same day: "After a fault code came up on our old boiler I called Surrey Boiler Services and they looked at the problem the same day." (Checkatrade, 19 Mar 2025)
- Arrived within hours: "He came within 24 hours and was very courteous, knowledgeable and efficient." (Checkatrade, 15 Sept 2017)
Use this as a reason to call them first, not a guarantee they can attend now. Confirm availability, timing, and call-out terms directly before you rely on it.
From Checkatrade
Emergency callout
Lists emergency callout on Checkatrade for:
This is how they list themselves on Checkatrade. Call ahead to confirm they can come out for your job right now before you rely on it.
From Which? Trusted Traders
Opening hours
Open 7 days a week
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Sunday
- 12am–11:59pm
From customer reviews
What customers consistently say
Recurring themes from 150 customer reviews across 2 review sources. Analysis updated 15 Aug 2026.
Customers who keep coming back: “I have had the same company service my boiler from when it was first installed several years ago.” · TrustATrader, 3 Jul 2025
Respectful and tidy in your home: “The work always looks really neat and he cleans up after himself so you wouldn't know you'd had any workmen in.” · TrustATrader, 8 Apr 2025
Quality of the workQuoted from 3 reviews“Colin is an exceptional central heating and gas engineer. His knowledge and expertise is first rate.” · Checkatrade, 26 Apr 2024
“They fulfilled our request perfectly and to the highest standard” · Checkatrade, 10 Dec 2023
“He was a total professional and it was clear that he is a master of his trade. He is knowledgeable, professional, and an all-around lovely guy.” · Checkatrade, 16 Sept 2022
Reliable and punctualQuoted from 3 reviews“Punctual, and friendly and efficient.” · TrustATrader, 22 May 2025
“They were on time, neat and tidy and kept me informed.” · Checkatrade, 12 Nov 2022
“Colin turned up on time as promised and was very pleasant and friendly whilst there.” · Checkatrade, 7 Jul 2017
Clear communicationQuoted from 3 reviews“Through and efficient. Explained work done.” · TrustATrader, 30 May 2025
“Colin took time to explain everything and all the questions that we asked he answered” · Checkatrade, 21 Aug 2023
“always take the time to explain what they are doing, what the issues might be, and what the options are.” · Checkatrade, 14 Dec 2020
Quick to respondQuoted from 3 reviews“Arrived the same day as we phoned them to make an appointment, booked us in at 3.30 pm - 4.30 pm.” · Checkatrade, 13 Dec 2025
“After a fault code came up on our old boiler I called Surrey Boiler Services and they looked at the problem the same day.” · Checkatrade, 19 Mar 2025
“Boiler was leaking Colin came out within 30mins and explained clearly what the problem was and promptly fix the issue.” · Checkatrade, 8 May 2020
Credentials and associations
Credentials and memberships
3These credentials and memberships are attributed to named public sources. Check the source before relying on them.
Source-listed gallery
Photos listed on Which? Trusted Traders
1 photoThese sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.