“I would highly recommend Nigel He cleaned front room hall and bedroom carpets and they looked like new He was very professional in a friendly manner I was very pleased with the results”
Public evidence profile · Checked July 2026
Trueclean
Credentials & registries
2 credentials shown
No Trust Score yet
- 303 reviews across 2 review sources, rated 5.0 where a rating is published
- 7 reviews in the last 12 months
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Where these reviews are published
- Checkatrade256 reviews · 5.0 avg
- Which? Trusted Traders47 reviews
Highlights
“Nigel is a true gentleman. He gave great advice and wow did he do a fantastic job. Our cream carpets are over 20 years old and they look like new! I would highly recommend Nigel. Funnily enough when I asked some neighbours if they could recommend someone….all 3 recommended Nigel 😂”
“Three rooms and the stairs/landing cleaned by Nigel. He arrived on time, was very polite and tidy and worked like a Trojan for most of the day. It was a pleasure to have him in the house and his work was first class. He also went the extra mile by checking for carpet moths, and carrying out preventative treatment. I considered the price to be very fair, and would have no hesitation in recommending Nigel to others.”
Detailed reviews
These are the individual reviews we hold for Trueclean, including the highlights above. The 303 headline total is the review volume reported across public review sources.
Customer recommends this business
AMAZING result!
Nigel came to me today and thoroughly cleaned my porcelain floor in kitchen and utility, and also our carpet in our family room. We have a couple of dogs, children, don't worry about taking shoes off indoors and have a very lived in home :) . The result was outstanding. The floors were like new. I couldn't be happier. Nigel himself worked exceptionally hard, was punctual, tidy and a pleasure to have in our home. Thank you very much !
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Nigel from True Clean
Nigel came today and cleaned my carpets. He came at the time he said and did an excellent job. He worked really hard without stopping and his prices are very reasonable. I highly recommend him
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Fantastic Joe dy Luke
Luke done a fantastic clean on my windows and frames I’ve not had a window cleaner for about two years Luke was very efficient and brought my frames back to gleaming white as they were very dirty and what a pleasant young man he was l will definitely recommend trueclean in the future
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Floor cleaning
Have used company previously. Asked them recently to quote for various works which they did and we accepted part of the quote. Further correspondence went unanswered and eventually he replied advising “please engage another contractor”. Most disappointing and would recommend not wasting time with this firm.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 1 / 5
- Quality
- 1 / 5
- Value
- 1 / 5
Customer recommends this business
Excellent Job
Nigel did an excellent job cleaning our sofa and carpets. With two small children both were in a right state, but I can honestly say the sofa and carpet look brand new now! Thank you so much Nigel!
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Read the other 8 detailed reviews on this pageShow fewer reviews
Customer recommends this business
Wonderful service
I think this is the third time we have had Nigel clean our carpets, and we cannot fault him at all. He does a marvellous job, brings the carpets up like new, and how he gets the stubborn stains out is beyond me, magic! He is professional, polite, excellent at what he does, and just generally a really nice person. Highly recommend him.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Fantastic service
We booked Nigel to clean all the carpets in the house: sitting room, study, bedrooms, stairs and landing. We also have a dog, so the clean needed to be a deep clean. Nigel's a very likeable man. He was on time, polite, tidy, and worked like a banshee to first hoover and then clean the carpets. We'd had some old stains for years that had survived other carpet cleaners, but Nigel got them out. He managed to move furniture that was both awkward and heavy and clean behind it. He charged us exactly what was quoted, and to be honest, we felt we underpaid him for the superb job he did. We would recommend him to anybody who wants their carpets to be made to look like new.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Absolutely outstandingly brilliant!
We have today used Nigel at Trueclean to professionally clean all the carpets in the house we moved into just yesterday. The quality of work and the level of detail and time spent by Nigel has far, far exceeded my expectations of what is possible! Nigel uses multiple stages and highly professional and powerful equipment to achieve truly outstanding results. Nigel took time and care and has real pride in his work. I would not hesitate to recommend him and I will definitely use him again.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Carpets look brand new
I would recommend Nigel to anyone, if they are looking for a really professional clean. Nigel is extremely knowledgeable and was a pleasure to deal with. Absolutely charming. Nigel won't say no to tea if offered! Will rebook at Christmas.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
excellent work and very quick
Nigel provides excellent service He works very hard and very fast and results are always excellent Highly recommend him!!
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Carpets cushions and tiled flooring
Nigel is extremely reliable efficient and reasonable!! He has cleaned my carpets on many occasions and my seat kitchens in my kitchen He has also cleaned my tiled kitchen floor!! His work is always of High quality And very reasonable. I wouldn’t hesitate to recommend him and will definitely be using him again!!
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Amazing work, so professional-thank you Nigel!
We are so grateful to Nigel from Trueclean for his amazing work yesterday!! We just got the keys to our new home and we’re disappointed that the previous owners had left the carpets and downstairs laminate flooring in a very dirty, poor condition and had not cleaned up properly after their dogs; and this was especially concerning since we are due a new baby soon. However, Nigel has completely transformed the place with his very diligent, professional work and now the place is as good as new-the carpets and floors are smelling so fresh and are back to their original state (a few shades lighter than they were left!). He even stayed to work late on a Saturday night at no extra cost and we feel Nigel’s quote was so reasonable considering the hours and hours of care and attention he put into cleaning the flooring and carpets of our new home. Completely trustworthy, great timekeeper and so polite and tidy-can’t recommend TrueClean enough! Such a relief to have this all sorted now so we have peace of mind for when we bring our baby home-thank you Nigel! We will be using your services again in the future to ensure we keep our carpets and flooring lovely and clean like this! Definitely a 5 star service! *****
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Thorough & professional
Very thorough and professional job done on office carpet tiles that had 6 years of dirt, wear and tear. Now look almost as good as new! Thank you.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Credentials and associations
2Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source reference
- 224105
- Member since
- 2016
- Source checked
- 7 Aug 2026
- Source checked
- 25 Jun 2026
Source-listed gallery
10 photosPhotos listed on Which? Trusted Traders
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
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From Which? Trusted Traders
Opening hours
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Saturday
- 8am–8pm
Sources
3 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Registers and membership directories
Public evidence last checked July 2026
About
Carpet and upholstery cleaning in Horsham, West Sussex.
Services they list
Carpet CleaningUpholstery CleaningRug cleaningAnti-stain treatmentDeodorising treatmenthard floor cleaningstone floor cleaning and polish
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
HorshamWest Sussex
The areas they list covering on a public directory; confirm they cover your address before you book.
What this business says about itself
From their own website
What this business says about itself
See their work: Photo gallery (opens in new tab)
- Insurance: £5 Million 'Treatment Risks & Public Liability' trade insurance
- Guarantee: 100% money back guarantee
- Established: 2008 (18 years in business)
- Experience they state: many years
- Areas served: Horsham
- Brands they work with: Amtico, Karndean
- Good to know: Free quotes
Accreditations it displays. Confirm each is current on the official register before you hire:
- TrustMark (Government-endorsed) · verify (opens in new tab) · we hold this registration
- Which? Trusted Trader · verify (opens in new tab) · we hold this registration
- Checkatrade · verify (opens in new tab)
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
How long they've really been tradingThey state they've been established since 2008, but the earliest independent source we can find is 2016. Worth asking them about the gap.
They say, established2008First public review2016
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Look for consistent reviews across several named sources, not one polished profile.
Check any credential evidence, and that the business details independently check out.
Get a written quote and keep guarantee, insurance and payment terms in writing.
Want an extra legitimacy check? Run the Cowboy Checker on Trueclean before you contact them.
Run Cowboy Checker →Good to know
Common questions about Trueclean
Is Trueclean a legitimate business?
Trueclean has 303 independent public reviews, rated 5 out of 5, gathered and cross-checked across 2 review sources. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Trueclean?
Trueclean has 303 public reviews, averaging 5 out of 5, gathered across 2 review sources, 1 of which publish a rating. You can read the individual reviews and where each came from in the reviews section above.
How do I know Trueclean's reviews are genuine?
Trueclean's 303 public reviews are gathered and cross-checked across 2 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Trueclean had recent public reviews?
Trueclean has 7 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Trueclean qualified and accredited?
We hold 2 independently sourced credentials for Trueclean, including TrustMark, Which? Trusted Traders. Each is attributed to the body that issued it in the credentials section. For example, TrustMark is the government-endorsed quality scheme for work carried out in and around the home.
Is Trueclean insured?
They state on their own website that £5 Million 'Treatment Risks & Public Liability' trade insurance. This is the business's own statement on their website, not something we have independently checked. Ask to see a current certificate before work starts.
Does Trueclean guarantee their work?
They state on their own website that 100% money back guarantee. This is the business's own statement on their website, not something we have independently checked. Get the terms in writing before you agree to the job.
What does Trueclean specialise in?
Trueclean lists specialist services including Carpet Cleaning, Upholstery Cleaning, Carpet cleaning, Rug cleaning, Anti-stain treatment, Deodorising treatment. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
What areas does Trueclean cover?
They state on their own website that they cover Horsham. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.
How long has Trueclean been trading?
Trueclean has been reviewed on public sources since 2016.