- Source reference
- CBDU258425
- Licence class
- upper-tier
- Valid through
- Oct 2027
- Source checked
- 30 Jun 2026
Public evidence profile
Trustmark Roofing And Building Limited
Review quality
Caution noted
Credentials & registries
3 credentials shown
Review caution: one or more review signals need a closer check.
No Trust Score yet
- Rated 4.7 from 981 reviews across 2 review sources
- 3 credentials shown
Worth checking: NFRC Competent Person Scheme (CompetentRoofer)
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Trust at a glance
2 checksWhat we can verify about Trustmark Roofing And Building Limited
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
See the full verification checklist for Trustmark Roofing And Building Limited →Completed work
1 photoPhotos listed as completed work
These photos were listed as completed work by the business or a public source. They do not verify workmanship.
Credentials and associations
3Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 18 Mar 2026
- Source checked
- 26 Jun 2026
Review quality check
Review cautionOne or more review signals need a manual check
Some review signals are flagged for a closer manual check. That doesn't prove fake reviews or any wrongdoing.
Assessed 15 Jul 2026
10 reviews arrived within 7 days with limited reviewer detail
Several reviews appeared close together and carried limited reviewer detail. This should be checked before treating that cluster as strong trust evidence.From customer reviews
What customers consistently say
Recurring themes from 150 customer reviews on Checkatrade.
“The work they completed was extensive but consistently of good quality.” · Checkatrade, 25 Mar 2026
“They did a fantastic job, gave me a 10 year warranty & most importantly earned my trust.” · Checkatrade, 25 Mar 2026
“The work was professionally done and to an excellent standard.” · Checkatrade, 16 Mar 2026
“The team arrived promptly at 8 am (sometimes at 7.30am )” · Checkatrade, 13 Mar 2026
“they turned up when they said they would and everyone was respectful and friendly.” · Checkatrade, 5 Mar 2026
“They were quiet, efficient and polite, and took photos every step of the way so we could follow the progress and see the final result.” · Checkatrade, 15 Feb 2026
“Every thing was clean and tidy when they left, they were a credit to the firm” · Checkatrade, 14 Mar 2026
“even all the rubbish from the removal was stored extremely tidely - no mess lying about - and collected as soon as the job was completed .” · Checkatrade, 6 Mar 2026
“removed all waste left area clean and tidy would definitely recommend them” · Checkatrade, 11 Feb 2026
“We are very grateful for the ongoing work they are doing without additional charge.” · Checkatrade, 25 Mar 2026
“Did a minor fix following a leak after heavy rain. Gave advice on next steps if issue reoccurs and didn’t charge.” · Checkatrade, 16 Feb 2026
“Big shout out to Andy as well who came out and checked over everything and even fixed our guttering for free.” · Checkatrade, 20 Aug 2025
“We are very grateful for the ongoing work they are doing without additional charge.” · Checkatrade, 25 Mar 2026
“Fast contact good communication , repair done next day very satisfied customer would recommend.” · Checkatrade, 13 Feb 2026
“Trustmark followed up with an inspection of the roofline and agreed on a couple of minor snagging items and returned the following day to amend.” · Checkatrade, 10 Nov 2025
Reviews · public evidence
What customers say
These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.7out of 5
Often reviewed for
Customers often mention
Where these reviews are published
- Checkatrade783 reviews · 4.7 avg
- TrustATrader198 reviews · 4.8 avg
Highlights
“From Chris coming out to quote the job and clearly explaining all the options, to Jack & Gary carrying out the work, & finally Andy coming to sign everything off - the service from Trustmark Roofing & Building has been exceptional. After having my flat roof “fixed” by another business a couple of years ago, only for it to leak again, I was understandably cautious but I didn’t need to be. They did a fantastic job, gave me a 10 year warranty & most importantly earned my trust. Knowledgeable, friendly and reliable from start to finish. I felt completed reassured throughout! Highly recommended!”
“Roof repair, chimney breast pointing and new lead flashing fitted, bird spikes fitted.”
“The work was professionally done and to an excellent standard. The work men were very polite and professional, quick work.”
Detailed reviews
These are the individual reviews we hold for Trustmark Roofing And Building Limited, including the highlights above. The 981 headline total is the review volume reported across public review sources.
Verified by Checkatrade
Paid the deposit, they then took 2 weeks to get booked in after us chasing which they then never showed up for. Showed up on a random day with no notice. Didn’t finish the job, we had to go into the loft and finish ourselves. Left a complete mess, broken tiles in the gutter and on the floor as well as a pile of tiles on the garage roof. Totally unprofessional, customer service was terrible. Complained with no offer of any resolution. Do not use.
Verified by Checkatrade
We have been so impressed with the workmanship and customer service of this company. We got quotes from a number of other tradesman in the area to replace our roof but this company were the only ones who presented a realistic and costed plan. The work they completed was extensive but consistently of good quality. We found communication with Rob in particular to be excellent. We are very grateful for the ongoing work they are doing without additional charge. We will 100% use this company again for any future work.
Contacted for leaking roof, issue was found on initial visit to be flashing around chimney needing replacement. Work was paid for and completed in under a week, bit of communication issue for when specifically the work would start - but very quick, professional and easy to contact. Would recommend
We chose this company based on their reputation on different review sites and we were not disappointed. They were professional and made sure all our concerns were addressed, even though this required multiple visits. Recommended.
Bird and weather proofing of chimney
Pleasant workers who carried out the job with safety in mind. Listened to our needs, willing to adapt to changes as & when needed to result in a job well done. Final visit by management prior to sign off of completed job a positive touch to end on.
Read the other 10 detailed reviews on this pageShow fewer reviews
It’s rare to find a trade company that is professional nd has respect for their work. I was impressed to find that on completion an inspector comes to ensure that the job has been completed to their high standards. Well done team.
Verified by Checkatradepitched roof
not a lot of communication but the roof got done quickly and without much disruption, overall they did a good job
From start to finish, the job was carried out with the upmost professionalism and efficiency. Having needed pointing, and new ridge tiles, I stumbled upon this company and it was the best decision made. From enquiring about a quote, to the work completed and signed off, it took less than 3 weeks! The work was of an excellent standard, carried out by the friendliest of people. I couldn’t be more pleased with the job and would highly recommend this company to anyone needing a job doing to a perfect standard, by a friendly yet professional team.
This was the only company that could be bothered to come out and give an estimate. We have a bunglow. Jamie came out and video the ridge tiles. Decided to go for new dry ridge system. Two lads came out, stripped old ridge tiles and fitted the new system in a couple of hours. Cleaned up and removed all the rubbish. First class service. Would recommend this company.
We had ridge tiles removed and a new ridge system installed by Trustmark . They did a great job carrying out the work over 3 days . The team carrying out the work were first class and even all the rubbish from the removal was stored extremely tidely - no mess lying about - and collected as soon as the job was completed . Really pleased with the quality of the new ridges and would have no hesitation in recommending this company .
Excellent from start to finish: Trustmark responded quickly to our initial contact; communication was clear and frequent; the job was regularly assessed including a visit from a representative of NFRC; they turned up when they said they would and everyone was respectful and friendly. Jason and his team worked extremely hard replacing our roof and produced a really good job. All in all, Trustmark were very professional.
Verified by Checkatrade
I posted the job on Checkatrade and was approached by 4 companies. I was struck by the professionalism of Trustmark, the fact they had registered premises and were VAT registered too which,to me, proved they were a reliable company. They came on time for the initial appraisal and quickly sent around the QS to check the job requirements once I had given the OK. The job was completed within the week and their own QA chap came around to sign off the job. I have been very comfortable with every step and would be happy to recommend them based on my experience.
Verified by Checkatrade
Very happy with the work
Verified by Checkatrade
Excellent work completed to a high standard by polite and pleasant workers. Even offered to check for any other issues on my chimney - they could’ve easily invented and issue and charged me hundreds of pounds extra (I’d have been none the wiser), but they were honest and transparent - can’t recommend enough. Another team member came out a few days after to ensure I was happy with everything before taking payment, really good customer service.
Verified by Checkatrade
Very good service had the roof of the bay window replaced with a rubber roofing. The lads were quick and efficient and did a very good job. The staff are very knowledgeable helpful and friendly and I would definitely recommend this company.
Sources
4 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Registers and membership directories
Check dates vary by source. Where we hold a date, the check shows it.
About
Trustmark Roofing And Building Limited has been vetted and approved by TrustATrader. Covering All North East area
Services they list
Asphalt Roofing RepairBalcony Roofing InstallationBalcony Roofing RepairChimney Cowlings InstallationChimney Cowlings RepairChimneys InstallationChimneys RepairConcrete / Finlock Gutter ReplacementConcrete / Finlock GutteringConservatory Roof ConversionsDormer / Roof WindowsDry Ridge Installation
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
Washington
The areas they list covering on a public directory; confirm they cover your address before you book.
What this business says about itself
From their own website
What this business says about itself
See their work: Instagram (opens in new tab)
- Emergency availability: Same-day callouts
- Guarantee: All roofing work is guaranteed
- Experience they state: over 20 years
- Brands they work with: Velux
- Good to know: Free quotes · Finance available · Handles insurance claims
Accreditations it displays. Confirm each is current on the official register before you hire:
- TrustMark (Government-endorsed) · verify (opens in new tab) · we hold this registration
- Checkatrade · verify (opens in new tab)
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
How long they've really been tradingOperating since at least 2018 (8 years), according to an independent source, not just their own word.
Website online since2017First public review2018
Steadily reviewed87 reviews in the last 12 months, in line with their long-term review pace of about 128 a year.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Roofing isn't licensed, so anyone can set up - and it's a trade with more than its share of cowboys. A big re-roof must meet building regulations; CompetentRoofer (the Government-authorised NFRC scheme) registers roofers who can self-certify that, and vets and inspects them at least twice a year. Check they're on it before you hire.
Check the CompetentRoofer registerNever agree to roof work from a cold-caller at your door or an unsolicited 'we noticed your roof' note. That is the classic roofing scam.
Get a written quote that itemises access (scaffolding or a tower), the exact materials, and the workmanship guarantee, not a vague day rate.
Be wary of demands for a large cash deposit; agree staged payments against work you can actually see completed.
Want an extra legitimacy check? Run the Cowboy Checker on Trustmark Roofing And Building Limited before you contact them.
Run Cowboy Checker →Good to know
Common questions about Trustmark Roofing And Building Limited
Is Trustmark Roofing And Building Limited a legitimate business?
Trustmark Roofing And Building Limited has 981 independent public reviews, rated 4.7 out of 5, gathered and cross-checked across 2 review sources. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Trustmark Roofing And Building Limited?
Trustmark Roofing And Building Limited has 981 public reviews, averaging 4.7 out of 5, gathered across 2 review sources. You can read the individual reviews and where each came from in the reviews section above.
How do I know Trustmark Roofing And Building Limited's reviews are genuine?
Trustmark Roofing And Building Limited's 981 public reviews are gathered and cross-checked across 2 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Trustmark Roofing And Building Limited had recent public reviews?
Trustmark Roofing And Building Limited has 87 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Trustmark Roofing And Building Limited qualified and accredited?
We hold 3 independently sourced credentials for Trustmark Roofing And Building Limited, including Waste carrier (Environment Agency), TrustMark, TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, Waste carrier (Environment Agency) is the Environment Agency: the regulator a trader must register with to carry waste or hold an environmental permit in England.
Does Trustmark Roofing And Building Limited guarantee their work?
They state on their own website that all roofing work is guaranteed. This is the business's own statement on their website, not something we have independently checked. Get the terms in writing before you agree to the job.
What does Trustmark Roofing And Building Limited specialise in?
Trustmark Roofing And Building Limited lists specialist services including Asphalt Roofing Repair, Balcony Roofing Installation, Balcony Roofing Repair, Chimney Cowlings Installation, Chimney Cowlings Repair, Chimneys Installation. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
When was Trustmark Roofing And Building Limited's website registered?
Trustmark Roofing And Building Limited's website has been online since 2017, according to the public domain registry. This dates the website, not necessarily when the business began trading.