Public evidence profile

Browns Heating Services Ltd

PlumberEssex5.074 reviews · 2 independent public sources
Credentials & registries
Which? Trusted Trader
Companies House
Active incorporated business
Trust Score
62out of 100
Good record, gaps to check
  • Rated 5.0 from 74 reviews
  • Reviewed 7 months ago

Worth checking: WaterSafe

How this score is worked out
Rating5.0 / 5
Review volume74
Independent sources2 independent public sources
Credentials1 credential shown

How this score is made up

What customers say38.8 of 60
Independent checks13 of 30
Track record10 of 10
See the independent checks
  • Licences and credentials0.6 of 8.3
  • Ways to reach them8.3 of 8.3
  • Reviewed on more than one site0 of 6.2
  • Registered company details4.1 of 4.1
  • Photos of their work0 of 2.1
  • Industry recognition0 of 1

Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.

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Reviews · public evidence

What customers say

These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.

5.0out of 5
74 reviews in public evidenceReviewed on public review sources since 2021Most recent review
Customers often mention
  • Friendly & politeMentioned in 48% of reviews we've read
  • Tidy & cleanMentioned in 36% of reviews we've read
Where these reviews are published
  • Which? Trusted Traders74 reviews · 5.0 avg

Detailed reviews

These are the individual reviews we hold for Browns Heating Services Ltd, including the highlights above. The 74 headline total is the review volume reported across public review sources.

Customer in Greater London5.0 / 5 ·

Quick service

Excellent from making an enquiry to arranging a visit on the same day, Jamie of Browns Heating Services Ltd ensured the service/repair to my gas boiler was carried out in a timely and diligent manner.

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

Browns Heating Services - Experienced-Knowledgeable-Reliable-Skilled-Tidy-First-Class Service

I was highly recommended by one of my neighbour's regarding a Heating / Plumber tradesman several months ago as they had their boiler replaced by Browns Heating Services. Another neighbour of mine also used Browns Heating Services to upgrade their boiler and I was shown that installation. Both neighbours couldn't speak more highly of them. Last month (January 2024) my hot-water copper cylinder boiler sprang a leak. So I called Browns Heating Services who came to examine the problem and suggested that because my boiler had perforations causing water to escape and being old (approximately 39 years when the property was first built) was uneconomical to repair. Consequently I was sent a quote by email which I approved on there website. I was highly impressed with the speed of response of the quote and the installation was carried out within the advised timescale. I was highly impressed by Jamie knowledge, speed and diligence in his approach. I also requested a further quote for other work to be carried out at the same time of which I accepted. I can highly recommend Browns Heating Services unquestionably a reliable first-class service.

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

Great job, as always

I’ve issued Jamie a few times over the years - in the last year to replace some radiators for me, to replace a boiler when the old one gave up this time last year, and most recently to remove a badly plumbed in and leaking bathroom radiator (badly doesn’t cover it!). Jamie is reliable, trustworthy, and professional. I’ve recommended him widely on local Facebook groups and our street WhatsApp and those who have gone on to use him have been equally impressed! Would use again without hesitation!

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

Great work

I have never felt more relaxed while having work done by a trader. His work ethic was outstanding, something not often seen today. The work was completed in the time frame given before work commenced, again another first.

Which? Trusted Traders
Customer in Greater London4.7 / 5 ·

Boiler Installation

Browns Heating installed a new Worcester Boiler and hot water cylinder for us. The works were carried out professionally, for the quoted price and within the time specified. Jamie visited us to discuss our requirements. He gave us advice on the best heating and hot water system for our needs, and we are very pleased with the completed job. Jamie was very reliable, he arrived on time, worked very hard and was very tidy and considerate whilst completing the works. We are happy to highly recommend Jamie and his professional and friendly service.

Which? Trusted Traders
Read the other 15 detailed reviews on this page
Customer in Greater London5.0 / 5 ·

Boiler Magic

Jamie was easy to deal with and understood the job right away. He offered a fair quote and was responsive with a time to complete the job. The Standard of work was high and he dealt with unexpected issues (cracked toilet) really well. I would 100% recommend Jamie and Pat. We are very happy with our new boiler and toilet/sink.

Which? Trusted Traders
Customer in Essex5.0 / 5 ·

New Bosch 35Kw system boiler Installation

Jamie of Browns Heating Services Ltd was chosen on recommendation from Which Trusted trader as well as my local Worcester Bosch installer website. Jamie and Pat installed our Bosch boiler with all the alterations. They always came on time, extremely polite and carried out all the work without any problem. They cleaned up every day after their work and left our house as tidy as they found it. They took away all the old boiler etc. for recycling. None of our requests were denied and the installation was on budget. If I had asked for advice, Jamie obliged without hesitation. Their work was completed in three days on time exactly as Jamie had planned. Once the installation was completed, Jamie explained everything to us, helping us to set up the NEST app as well as our times for heating and hot water. I had to request Jamie to return next day to help with a minor set up problem and he came back very promptly, resolved the issue and said that if there were any further issues, he would always help out. I would highly recommend Jamie of Browns Heating Services Ltd.

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

New Boiler

I am extremely pleased with both the work carried out and with the way it was done and I am very happy to recommend the service Jamie provides. The work carried out was the fitting of a like for like new boiler and subsequently a new more up to date timer together with the capping off of a unused gas pipe.

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

Excellent service - highly recommended

I needed a new boiler and sent Jamie some pictures of the old installation, which resulted in a quick quote and subsequent visit to confirm things. His price was very competitive. Jamie couldn't do the installation for a couple of weeks, but he came when he said he would, completed the installation within a day with no problems, keeping everything clean and tidy. The new boiler works well and comes with a 12-year guarantee from Worcester Bosch (subject to regular servicing etc., which Jamie can provide). Jamie was friendly and helpful throughout the process, and I would certainly recommend him for this kind of work.

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

Straightforward, great job overall

I posted an enquiry for installation services through the Worcester Bosch website and selected 5 to contact me. Jamie was the first one to call me and I explained that I needed a boiler replacing. He was straightforward in advising me what to do and sent across a quote very quickly. I did also speak to 4 others but didn’t find them as helpful and their quotes much more expensive. I decided to go with Jamie. He was very clear on timings etc arrived following day and was able to be left alone to complete the task. I found Jamie very friendly and professional. He was very knowledgeable and that gave me trust that the job was being done to a high standard. Overall I’m really pleased with the excellent service that I’ve received from Jamie and happy with the job that he has done. I would highly recommend Browns Heating Services, and they will be my first port of call should the need arise.

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

New boiler installation

Browns Heating was recommended to us by a neighbour and Jamie has recently installed our new combi boiler. Communication was easy from start to finish, quote was accurate and Jamie arrived on time on the agreed date and left everything tidy afterwards. The install involved lifting floorboards to access pipework and these were all put back carefully. Jamie has great attention to detail, the pipework is neat and looks so much better than the old boiler. We are very happy with our new boiler and plan to ask Jamie back to complete future work.

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

New boiler installation - extremely neat and tidy

Our old Worcester Bosch boiler wasn't producing hot water anymore and Jamie was able to source a new boiler and fit it in a week. He made good several bodges left by the previous plumber when the old boiler was fitted and made an extremely tidy new installation. The job was completed in one day, even with having to nip out to buy a new flue flashing kit. He cleaned up perfectly after the installation and explained the features of the new boiler before he left. We're very pleased.

Which? Trusted Traders
Carlos in Greater London5.0 / 5 ·

Brilliant job replacing a boiler and installing smart readers

Great service. We found Browns using Which? and chose him for a job to replace our boiler and install smart valves in each radiator. He was very supportive all the way through, conducted the job with great quality, putting everything together as it was before, and provided support afterwards with any query. I would highly recommend him for any job regarding heating systems.

Which? Trusted Traders
William in Greater London5.0 / 5 ·

Excellent service and good value

They fixed an issue with a leak from my magnaflow and serviced my boiler to a very high standard. Reasonably pricing and excellent, friendly service. Came recommended to me by my electrician and would 100% recommend Browns Heating Services to anyone else!

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

5 Star Professional. Extremely reliable!

Jamie initially visited my home on a Friday around 8PM after a very heavy working day. He was only available to carry out the work required 3/4 weeks later. He arrived on time on the agreed date and spent the whole day in the house performing various tasks which the house required. My house is now warm and safe. I find his attitude extremely professional and the work Jamie carries out very reliable. Taking into consideration his professionalism, helpfulness, knowledge and work ethic I have no problems in recommending Jamie as a plumber.

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

Five star professional, proficient and personable engineer

Jamie is a pleasant, very fair, efficient, clean worker and a reliable engineer. I am very impressed with the work carried out at a fair price Jamie's was recommended to me by a previous customer and I, in turn, do not hesitate to highly recommend him to others ⭐⭐⭐⭐⭐

Which? Trusted Traders
Chris5.0 / 5 ·

My house is is nice and warm at last

Jamie at Browns sorted out some long-standing problems with my heating system that other service companies had failed to identify. He fitted three new radiators and a pressurising unit, put in new pipe-work, and replaced a leaking shower pump. My house is warm throughout and I am really pleased with the work done by Browns. Jamie was polite and helpful, and he cleared everything away when he had finished. He came when he said he would, and did the work according to the schedule and estimate he had provided.

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

Boiler installation

-Jamie installed a new gas boiler, removed the old model along with all byproducts of his day's work. -The agreed work schedule, parts, and budget were adhered to. -Jamie was helpful and communicative, preserved a clean and tidy work area, and most of all a safe and highly knowledgeable heating appliance installer. -Verbal post-installation user instruction was simple and easy to understand. -Comprehensive means of contact/communication regarding any necessity for aftercare/advice was willingly provided. Would I recommend Browns Heating Services? Yes, I certainly would!

Which? Trusted Traders
Customer in Greater London5.0 / 5 ·

New Boiler, 4 Radiators and Evohome Smart Controls - Great Service

I called Browns Heating Services based on the reviews. Our boiler was very old and we thought we had time until the water went warm then cold but at 21 years was not worth repairing. Jamie was very responsive to my queries and asked for pictures to get an idea and visited later. Other companies tried to sell me Valliant when Worcester Bosch has served us well - plus Jamie is Worcester Bosch accredited and as a result, the boiler comes with a 12 year warranty. The new boiler is a Worcester 8000 Life. The pipework for the new boiler is neat, a thing of beauty and a vast improvement. Jamie is conscientious and takes great pride in his work. Jamie set up my Honeywell Evohome smart thermostatic controllers and everything works perfectly. The kitchen was spotless - although my bedroom needed a sweep and mop. I'm really glad I went with him. He does a good job for a fair price and I wholeheartedly recommend him. I'm already planning the next job with him.

Which? Trusted Traders
Customer in Norfolk5.0 / 5 ·

Replacing radiators

I contacted Browns Heating Services based on the positive reviews on Which? Trusted Traders and I was not disappointed. Communication was by email only and was fast and efficient. A quotation for the work (supply and fit two new central heating radiators) was quickly provided and a date was agreed. All was done to the agreed schedule and budget. Jamie was friendly and he worked neatly. He left the flat cleaner than he found it!! I can recommend him without reservation.

Which? Trusted Traders
Local context

Rated 5.0, in line with the local average for plumbers in Essex

Across 439 plumbers in Essex, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.

From customer reviews

What customers consistently say

Recurring themes from 25 customer reviews on Which? Trusted Traders.

Respectful and tidy in your home: They cleaned up every day after their work and left our house as tidy as they found it. · Which? Trusted Traders, 24 Sept 2022

Reliable and punctualQuoted from 2 reviews

Jamie was very reliable, he arrived on time · Which? Trusted Traders, 12 Nov 2022

They always came on time · Which? Trusted Traders, 24 Sept 2022

Credentials and associations

Credentials and memberships

1

These credentials and memberships are attributed to named public sources. Check the source before relying on them.

Companies House registration

Active incorporated business

Active

BROWNS HEATING SERVICES LTD is linked to a Companies House entry. This shows the business registration, not evidence of workmanship or service quality.

Legal nameBROWNS HEATING SERVICES LTD
Company number09531132
Incorporated
Registered activityPlumbing & heating installation
Run by1 director (longest-serving director appointed in 2015)
Official checkOn the public register

Why this helps you judge trust: this trader is linked to a registered company with named people who are legally accountable for it, on an official register anyone can check, a layer of accountability an unregistered trader doesn't offer. Around 11 years on the register also points to an established business rather than a brand-new one.

Source-listed gallery

Photos listed on Which? Trusted Traders

12 photos

These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.

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From Which? Trusted Traders

Opening hours

Open 7 days a week

The hours this business publishes online, handy for knowing when to call. Confirm before you set off.

Monday–Sunday
8am–9pm
Sources

Where this information comes from

2 named public sources

Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.

Check dates vary by source. Where we hold a date, the check shows it.

About

Browns heating services ltd is an established and professional heating and plumbing company based in the London, Essex and Hertfordshire area. With over 16 years experience in the industry, you can guarantee you will receive exceptional quality work from us and a personable service. We’re Worcester Bosch accredited installers so can offer 12 year guarantees and were also ideal max accredited, so can offer up to 12 years on some ideal boilers. We work with other manufacturers also. We also offer finance options and take credit card payments.

Services they list

Boiler installationBoiler repairBoiler servicingGas cooker installationGas safety testing and inspectionGas emergenciesImmersion HeatersPower flushingRadiators and central heatingEmergency plumbing servicesUnvented cylinder installation and maintenanceCentral heating systems (installation and servicing)

Listed on public sources or the business's own website; check directly that they cover your job before you book.

What this business says about itself
From their own website

What this business says about itself

  • Guarantee: 10 year guarantee
  • Good to know: Free quotes

Accreditations it displays. Confirm each is current on the official register before you hire:

These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.

Independent checks

About this business

A real, registered businessWe cross-checked Companies House: this business is officially registered for work that matches the plumber services it advertises - independent confirmation it's a genuine business set up to do this kind of work, not just a directory entry.
How long they've really been tradingThe earliest independent record of them trading is 2015, so at least 11 years. They appear in 2 separate independent sources.
Company registered2015Website online since2019First public review2021
Your own checks

What to check before you hire

Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself

Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.

Check the WaterSafe register
Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.

Want an extra legitimacy check? Run the Cowboy Checker on Browns Heating Services Ltd before you contact them.

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Good to know

Common questions about Browns Heating Services Ltd

Is Browns Heating Services Ltd a legitimate business?

Browns Heating Services Ltd has 74 independent public reviews, rated 5 out of 5. It is a registered business on Companies House, listed as active, and the public register shows no adverse status (no dissolution, insolvency or strike-off) against it. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.

What do customers say about Browns Heating Services Ltd?

Browns Heating Services Ltd has 74 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.

How do I know Browns Heating Services Ltd's reviews are genuine?

Browns Heating Services Ltd's 74 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

Is Browns Heating Services Ltd qualified and accredited?

We hold 1 independently sourced credential for Browns Heating Services Ltd, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.

Is Browns Heating Services Ltd a registered business?

BROWNS HEATING SERVICES LTD is a registered business on Companies House (company number 09531132), incorporated 8 Apr 2015, listed as active. This confirms the legal registration of the business, not evidence of workmanship or service quality.

Does Browns Heating Services Ltd guarantee their work?

They state on their own website that 10 year guarantee. This is the business's own statement on their website, not something we have independently checked. Get the terms in writing before you agree to the job.

What does Browns Heating Services Ltd specialise in?

Browns Heating Services Ltd lists specialist services including Boiler installation, Boiler repair, Boiler servicing, Gas cooker installation, Gas safety testing and inspection, Gas emergencies. If your job is one of these, look for it in their listed services or ask them to confirm for your project.

When was Browns Heating Services Ltd's website registered?

Browns Heating Services Ltd's website has been online since 2019, according to the public domain registry. This dates the website, not necessarily when the business began trading.