Public evidence profile · Checked May 2026

Centrona Gas - The boiler specialists

Heating engineerLondon4.9269 reviews · 1 independent public source
Credentials & registries
TrustATrader Approved
Trust Score
67out of 100
Good record, gaps to check
  • Rated 4.9 from 269 reviews
  • 14 reviews in the last 12 months

Worth checking: Gas Safe Register

How this score is worked out
Rating4.9 / 5
Review volume269
Independent sources1 independent public source
Credentials1 credential shown

How this score is made up

What customers say45.8 of 60
Independent checks10.8 of 30
Track record10 of 10
See the independent checks
  • Licences and credentials0.7 of 10.1
  • Ways to reach them10.1 of 10.1
  • Reviewed on more than one site0 of 5.1
  • Registered company details0 of 3.4
  • Photos of their work0 of 0.8
  • Industry recognition0 of 0.4

Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.

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Trust at a glance

What we can verify about Centrona Gas - The boiler specialists

1 check

Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.

Credentials & registriesTrustATrader ApprovedSee detail →
See the full verification checklist for Centrona Gas - The boiler specialists →
Credentials and checks

Credentials, licences and vetting

Credentials and associations

Credentials and memberships

1

These credentials and memberships are attributed to named public sources. Check the source before relying on them.

From TrustATrader

TrustATrader checks

TrustATrader lists these checks:

  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

This information comes from their TrustATrader profile. Confirm current cover, membership, and job terms directly before hiring.

Reviews · public evidence

What customers say

These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.

4.9out of 5
269 reviews in public evidence14 reviews in the last 12 monthsReviewed on public review sources since 2011Most recent review
Customers often mention
  • ProfessionalMentioned in 28% of reviews we've read
Where these reviews are published
  • TrustATrader269 reviews · 4.9 avg

Highlights

“Very happy with my new boiler, very efficient and very impressed with the Aftercare, highly recommend anyone needing a their boiler replaced in Orpington.”

TrustATrader reviewerTrustATrader5.0 rating

“Very pleased with the power flush that was carried out, would recommend.”

TrustATrader reviewerTrustATrader5.0 rating

“Fixed my boiler same day, first time, no messing about. Excellent Gary in Bromley. Thanks guys”

TrustATrader reviewerTrustATrader5.0 rating

Detailed reviews

These are the individual reviews we hold for Centrona Gas - The boiler specialists, including the highlights above. The 269 headline total is the review volume reported across public review sources.

TrustATrader reviewer5.0 / 5 ·

I have used Centrona for at least 15 years - a regular contract for servicing my home, and for gas safety checks and servicing of another house. They have always been reliable. Ben came this week for the annual service - he arrived on time, was very efficient , and of course polite, and sorted out the problems. In the past, when tenants lost heating over the New Year, Centrona came round really quickly to sort it out.

TrustATrader reviewer5.0 / 5 ·

The installation was a difficult job in a second floor flat where scaffolding was required for the flue. This required agreement with the managing agents, and the company were extremely cooperative in ensuring that the agreement was obtained promptly, providing full information that enabled this to be done. The installation and removal of the scaffolding was completed efficiently and in a timely manner with no disturbance to other residents. Ben, who fitted the boiler was prompt and pilot. The installation was not straightforward, and Ben constantly consulted over difficulties and on how the issues could be resolved. He was able to complete the installation on schedule and his work was excellent. I would thoroughly recommend using Ben and this company.

TrustATrader reviewer5.0 / 5 ·

Centrona gas installed our boiler 10 years ago and it is still going strong. Excellent care including annual service and engineers are always brilliant. Definitely recommend!

TrustATrader reviewer5.0 / 5 ·

Ben, Ben has been our gas engineer since the installation of our boiler and continues to carry out the annual servicing. He is always punctual, highly professional, and friendly. We truly value his reliable service and the peace of mind he provides. We are very pleased with both Centrona and Ben, and would highly recommend them.

Read the other 6 detailed reviews on this page
TrustATrader reviewer1.5 / 5 ·

After making our yearly service the plumber came around when he was getting near to the end we advised him that we had a radiator upstairs that did not come on, he checked it and said you need a new TRV valve, which he said he will have to order and to ring the office in a few weeks which we did to be told someone would ring us back asap, it never happened and after 5 phone calls being told they don’t make that part anymore .and that o yes you need a new boiler ( after the plumber who actually came said it was just a part needed for the radiator) how did she come to that conclusion sitting on the end of a phone. Anyway we have given up waiting for the phone calls, and I would not recommend.

TrustATrader reviewer5.0 / 5 ·

Can’t fault the service. I’d never heard of Centrona before a neighbour recommended them. Our boiler cut out in the last night, I booked online & they managed to squeeze us in the same day. The job was done cleanly & the boiler was up and running within 20 mins. They even checked over the rest of the system for peace of mind. I highly recommend them if you are in the Penge/Beckenham area.

TrustATrader reviewer5.0 / 5 ·

We were having weird banging noises from our system every night, which another company told us was “just old pipes.” John figured it out within ten minutes and sorted it that same afternoon. House has been silent since. Smooth easy online booking and this is the best boiler plan company I have ever used. Five stars all the way.

TrustATrader reviewer5.0 / 5 ·

Honestly one of the smoothest trades experiences I’ve had. The guy turned up on time, had the part we needed already in the van, and got our hot water working again in under an hour. Friendly and professional the whole way through. Great home emergency experience. Will use again

TrustATrader reviewer5.0 / 5 ·

I booked online at 10pm and had someone at my door by 9 the next morning. The engineer was professional, didn’t try to upsell anything, and got straight to work. Very refreshing compared to what we’ve dealt with before.

TrustATrader reviewer5.0 / 5 ·

Phoned Centrona Gas today when my boiler broke down. Really quick response! Dave turned up same day, knew his stuff. Fixed it in half an hour, no messing around

Local context

Rated 4.9, in line with the local average for heating engineers in London

Across 114 heating engineers in London, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.

Sources

Where this information comes from

1 named public source

Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.

Review sources

Public evidence last checked May 2026

About

We are South East London’s 5-star 🌟🌟🌟🌟🌟 rated boiler specialists, with over 30 years of trusted expertise. We handle all boiler breakdowns, as well as...

Your own checks

What to check before you hire

Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
Verify at the sourceCheck them yourself

Gas work is restricted by law to Gas Safe registered engineers. If they'll touch a boiler or any gas appliance, confirm they're currently on the register before you hire - it's free and takes a minute.

Check the Gas Safe Register
Confirm they cover your area and can actually come out in your timeframe before anything else.
Read recent reviews for reliability and turning up on time, not only the quality of the work.
Agree the call-out fee up front, and be wary of large upfront deposits for an emergency job.

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Independent checks

About this business

Steadily reviewed14 reviews in the last 12 months, in line with their long-term review pace of about 18 a year.
How long they've really been tradingOperating since at least 2011 (15 years), according to an independent source, not just their own word.
Website online since2010First public review2011
Good to know

Common questions about Centrona Gas - The boiler specialists

Is Centrona Gas - The boiler specialists a legitimate business?

Centrona Gas - The boiler specialists has 269 independent public reviews, rated 4.9 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.

What do customers say about Centrona Gas - The boiler specialists?

Centrona Gas - The boiler specialists has 269 public reviews, averaging 4.9 out of 5. You can read the individual reviews and where each came from in the reviews section above.

How do I know Centrona Gas - The boiler specialists' reviews are genuine?

Centrona Gas - The boiler specialists' 269 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

Has Centrona Gas - The boiler specialists had recent public reviews?

Centrona Gas - The boiler specialists has 14 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.

Is Centrona Gas - The boiler specialists qualified and accredited?

We hold 1 independently sourced credential for Centrona Gas - The boiler specialists, including TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, TrustATrader Approved is TrustATrader's approved badge: awarded after it vets the trader's identity and background.

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