CHS Glasgow Ltd

We have an apartment in Glasgow and it required a new boiler. Darren removed the old boiler and fitted a new one. He left the area clean and tidy and disposed of all materials. We did this working remotely with Darren due to travel restrictions. Great communications and a fair price.

Following a major leak in our boiler, we contacted CHS Glasgow on the recommendation of a neighbour. Darren came out the same day and diagnosed the issue. He gave us various options, and did not pressure us at all, but we decided to have a new boiler installed. This was completed a week later following a power flush of our existing system. During such a precarious time due to COVID, Darren and his colleague took every precaution to protect themselves and us. They worked in a professional, tidy, courteous way, and completed the works on schedule. We’re delighted with our new boiler, which has now been working nearly 24hrs. I would not hesitate to use this company again, and would and will recommend them. Thanks Darren for a first class service.

Darren has been out to help us a few times over the past year. He fitted our new boiler and thermostat system, fixed plumbing issues for both our toilets, and fitted our new dishwasher on short notice when AO.com let us down. We are so glad we found Darren. He is so friendly, incredibly knowledgeable, and clearly passionate about what he does. We have often needed his services on short notice and he's always been out to the house promptly. We've never had a tradesperson we feel so at ease around and trust so much. His work means a lot to him and it really shows. I would recommend Darren without hesitation and I have done so already to family and friends. It's been such a relief over lockdown knowing we're able to get in touch with him easily for all the things that have gone wrong in the house. We'll continue to use CHS Glasgow for all things gas/plumbing over the coming years!

Most impressed with standard of work carried out by Darren. He is a neat and tidy worker who carefully explains what needs to be done in layman terms. Fitting the new radiators required no extra decorating with the line up of the radiator tails to the floor to the millimetre. He has a very good eye for detail, and picked up that my Worcester boiler did not have the recommended auto bypass fitted, that the auto bypass in my boiler was weeping, that one of my zone valves had been installed the wrong way round even though it still worked, albeit with low flow and that a waste pipe in the loft had a tiny leak . He required access to all areas of the house as he had to drain down the system and fit the new radiators and w/c - all were left clean and tidy after his work. His helpfulness in organising his work around family life was much appreciated. When one of the new radiators developed a fault, he quickly sourced a replacement and had it fitted, coming out in the evening so that we would not be inconvenienced. All my various works were carried out to the agreed timescale and estimate, and to a high standard. I was particularly impressed with his overall general knowledge of plumbing as it relates to a 100 year old house.

The job was for a boiler replacement and a radiator being fitted. Darren was prompt to quote and respond to additional questions, clearly explained the job details to me and offered very useful general advice. I was able to book him without a long wait. I cannot fault his work- there was excellent communication, he worked to the agreed schedule and budget, was extremely careful and tidy, and went over and above also setting up the hive for me too. There was a small leak from a flawed pipe and although I messaged (not expecting an instant reply) he responded immediately and found the problem and fixed it. Extremely helpful, thorough and professional. Will be using CHS again for any future work.

Darren installed a new boiler in our son's flat (which I organised on his behalf) after identifying problems with the old boiler. The work was done professionally and competently, but most importantly for me, he is obviously someone who prides himself on providing good customer service in terms of trust and reliability and follow up. After a lifetime's experience of tradesmen who have been too often unreliable and unprofessional in approach, it is a relief to find someone who genuinely cares about what he is doing, and is conscientious in wanting to provide satisfaction. He is also a very pleasant guy to deal with.

Our 8-month old boiler had broken down overnight leaving us with no heating or hot water. It was a Sunday during the very cold spell in February this year many people in the UK were experiencing the same problem. As our gas engineer who installed the boiler could not attend because he was self-isolating, I tried contacting the supplier's customer service emergency line, but after hours of being put "on hold" without success, our gas engineer recommended Darren. Darren answered the phone promptly, posed various questions, gave possible scenarios for the problem and advised he could be there in a few hours, giving us a price for the callout and any work. He showed up as promised and managed to get the boiler up and running but said it would need to be checked over by the supplier. Through his network, he managed to arrange for Vaillant to attend in the next day-or-two for a full service under guarantee. He also called me the following day to make sure that Vaillant had indeed contacted me to fix a time for this service. They had not, so he contacted them again and ensured I got confirmation. He followed up with me to ensure I was happy with the result. We shared findings with the gas engineer who installed the boiler, who returned to make minor adjustments. Darren is clearly knowledgeable in his field of work, passionate about it and strives to ensure top quality customer service by liaising with other professionals to get a job well done.

I contacted CHS based on faults encountered with a pre-exisiting, ageing boiler in a newly-purchased property that required us upgrading to future-proof the kitchen. Darren's advice on the boiler upgrade was helpful/professional and he was very good at communicating the work required both beforehand and during the installation process as well. I'd highly recommend CHS based on this pleasant, professional experience which was especially appreciated by myself as it took place around other work taking place in the property as part of the kitchen update/upgrade.