Public evidence profile
How this score is made up
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
Recurring themes from 27 customer reviews on Which? Trusted Traders.
Respectful and tidy in your home: “Polite and very tidy....even hovered the kitchen after they had finished the job” · Which? Trusted Traders, 1 Nov 2025
“Excellent service - thorough, obliging and knowledgeable.” · Which? Trusted Traders, 24 Jan 2026
“Very happy with the price, the quality, the attention to detail.” · Which? Trusted Traders, 27 Feb 2025
“The installation team arrived on time, and their expertise was evident from the beginning.” · Which? Trusted Traders, 2 Sept 2023
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
Exclusive Plumbing and Heating Ltd is linked to a Companies House entry. This shows the business registration, not evidence of workmanship or service quality.
Why this helps you judge trust: this trader is linked to a registered company with named people who are legally accountable for it, on an official register anyone can check, a layer of accountability an unregistered trader doesn't offer. Around 10 years on the register also points to an established business rather than a brand-new one.
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
These are the individual reviews we hold for Exclusive Plumbing and Heating Ltd, including the highlights above. The 48 headline total is the review volume reported across public review sources.
Fitting new hot water cylinder
Illie and John replaced an old solar water heating cylinder. Excellent work done at short notice (we suddenly had no hot water). Friendly and professional, leaving no mess.
Work completed:
Professional heating system change
Exclusive Plumbing and Heating were called in to assist with some issues with our heating system during a kitchen refit/ building work. Ilie was very professional and knowledgeable, and helped significantly. We arranged for them to come back and replace our old heating system- communication was prompt and clear, the work was done at a convenient time and with a high level of care and respect for the house. Very carefully protected carpets, etc., and clearly took a great deal of pride in the work and result. I would highly recommend.
Work completed:
Gas boiler - 1st service
Arrived on time. Job completed with further relevant info. Correct bill. Took one hour as advised beforehand. Very helpful. New tel number provided.
Work completed:
Service of Excellence
After having several heating engineers attempting to fix my boiler and causing more problems than solving any 'Exclusive Plumbing and Heating' fixed the system and corrected the many faults caused by previous engineers. The system is now good. Excellent service - thorough, obliging and knowledgeable. The best service I have ever experienced and I highly recommend.
Work completed:
Great work and quick response
Came quickly to fix a radiator that had fallen off the wall. Polite and very tidy....even hovered the kitchen after they had finished the job and fixed a problem with the toilet flush while they were here. Great service from start to finish.
Quality fast work, tidy and great value
Ilie responded quickly to query about a problem with boiler + unvented cylinder in the house. Very quickly visited, identified the issue and advised on quote for the work needed to fix the problems. Very courteous and clean work doing the job, protected the floor and explained what was being done (as well as kindly answering some other questions about the system in the house). Very clean + tidy, got the job done quickly and in line with the very fair quote given for the job. Excellent communication throughout, very helpful and approachable. Excellent service on the whole, highly reccomended!
Work completed:
Gas boiler installation
Illy and John replaced my ancient boiler with a new Worcester Bosch within the day. Very happy with the price, the quality, the attention to detail. Their work exceeded my expectations; new boiler is quiet, the radiators work better and the hot water is hotter! Wonderful!
Work completed:
Very competent, thorough, fair price and highly recommended.
I called Ilie due to the number of good reviews on his Which? listing. Excellent service, came out on a Saturday morning to fix a dead boiler. Diagnosed the problem, went to look for replacement part, fitted it and undertook boiler service which was due anyway. Discovered several areas where my previous engineers had not done a proper full service. Very considerate, explained what he was doing, dust sheets on the floor and shoes off. A model of excellent service with a fair and reasonable price.+
Work completed:
Efficient & friendly service
Ilie & his assistant first attended on 12/7/2023 to replace a faulty immersion heater in the hot water cylinder. On inspection he found it was a faulty temperature setting thermostat. Due to the age of the copper cylinder & corrosion he advised against replacing the immersion heater as he was concerned not to damage the cylinder. So he replaced the thermostats adjuster & safety cut-out device, to avoid me having to have the expense of a new cylinder. But warned me that if it cuts out again then a new cylinder would be needed. He took the time to explain fully the benefits of eventually replacing the copper cylinder with a more up-to-date energy efficient stainless steel version. In September the immersion heater failed again, so contacted Ilie requesting a quote for a new stainless steel cylinder, which was received, the cylinder ordered & fitted within a week. The installation of the Telford Tempest 150 ltr cylinder was completed within 8.5 hours, with the minimum of disruption & absolutely no mess left behind. Having experienced poor service from various plumbers in the past, I was apprehensive of using yet another company, but I need not have worried as everything was done stress free & at a reasonable cost. I would definitely recommend this Company & use them again for their friendly efficient service & willingness to explain the various options available.
Work completed:
Quality work, tidy and great value
Got a quote from Ilie at Exclusive Plumbing and Heating Ltd and it was not only much better value than another quote I had, but the job was well explained. The work entailed replacing our existing central heating boiler, which required moving pipes around, removing an old radiator and fitting a towel rail. Ilie communicates well by text and email. Ilie started the job off, then John completed the work. He was careful with my carpets, immediately covering the stairs and hall and tidied after work each day. The Worcester boiler is so much better than our old one and is quieter too. It was also reassuring when I mentioned the work to a friend, who has a property business and has used Ilie for many years. I am very pleased with the boiler, the way the work was carried out and the customer service. Will be using this company for any future work for definite.
Work completed:
Professional service and expert installation
I recently had a boiler replacement, and I was impressed with the service received from Ilie and his colleague. From start to finish, the entire process was seamless and efficient, making it one of the best home improvement experiences I've ever had. First and foremost, the customer service was exceptional. From the moment I contacted them for a quote to the completion of the installation, their team exhibited professionalism and a genuine commitment to customer satisfaction. They promptly scheduled an appointment for a thorough assessment of my heating system and provided a detailed, transparent estimate with no hidden costs or surprises. The installation team arrived on time, and their expertise was evident from the beginning. They meticulously removed the old boiler and skilfully installed the new one. I was particularly impressed with their attention to safety protocols and the cleanliness of their work. They also had to do quite a significant amount of pipework re-routing and this was done as quickly and efficiently as possible, always involving me and explaining options. They took the time to explain the characteristics of the new boiler, its features, energy efficiency benefits, and provided valuable tips on how to maximize its performance. This level of customer education truly sets them apart. I wholeheartedly recommend this company for anyone in need of a boiler repair or replacement. They've earned a loyal customer in me.
Work completed:
Fast, correct and clean work
My 17 years old leaking boiler had to be changed. Everything has done within 3 days. He answered to my first call immediately. Next day he was already at my house to look the issue. He is a very friendly and approachable guy. He told my options. We agreed to get a new boiler. Every step of this work has been explained. One day later he installed the chosen boiler. New boiler functions and setup has been explained. I am very pleased with the outcome. All I can say he was very correct, worked fast and clean. I would call him again. I recommend to everyone.
Work completed:
Excellent Customer Service
We first used Exclusive Plumbing & Heating when we had our house extended some years ago. This involved moving the boiler into the extension and adding lots of extra pipework throughout the house and loft. They did this task very well and since then we have used them for all our plumbing and heating tasks. They have always been reliable and done an excellent job.
Work completed:
Boiler Service and subsequent repairs
I initially called Exclusive Plumbing and Heating to arrange my annual boiler service. Ilie was professional and explained the process of the service. He correctly located the source of an internal leak which previous engineers had misdiagnosed and said had been rectified. This obviously wasn’t the case as it was evident that the leak had been there for a considerable time. The boiler was deemed unsafe but Ilie assured me that it would be repaired that day. He spent a considerable time sourcing the appropriate part and I was left with a working boiler. Thank you Exclusive Plumbing and Heating
Work completed:
Excellent Work
We'd just bought a new home and found that a macerator toilet didn't work and the ten year old boiler was leaking (neither of which were spotted by our surveys). llie was able to come round the next day. He fitted a new macerator within a couple of days and analysed the boiler problem and offered a repair (about five hundred pounds) or a new boiler. We choose the latter. We knew the prices exactly, in advance; throughout, he and his staff were polite, considerate and informative and the work was done on time and the site left clean and tidy. We were really happy and would strongly recommend this company.
Work completed:
GENUINE BOILER SERVICE
ILIE completed a boiler service on my Worcester Bosch combi. He was respectful and wore shoe covers. He was slightly late however he made up for this. He cleaned the condensate pipe and also the Magnaclean filter. No one has cleaned the condensate pipe before. Additionally was good to converse with and we spoke about various topics. He seemed like a nice and honest individual who likes to do right by his customer. He fitted two clips to two erroneously fitted pipes. He capped another pipe by inserting a rubber bung. He noticed the boiler cupboard wasn't vented so he advised on fitting a few soffit vents which l did. He also made a cutout for the gas supply isolation to be readily accessible. He completed these extra little jobs, not for pecuniary advantage, but for customer satisfaction. I highly recommend this diligent individual. Thanks
Work completed:
Boiler replaced quickly and efficiently
Our boiler needed replacing as it had failed completely. We had the tank in the airing cupboard removed, the old boiler removed and the tank in the loft drained. I had a new combi boiler fitted. They worked very hard and kept the work as tidy as possible. They were always considerate and Ilie explained everything that he planned to do and broke down the costing. It was an emergency for us and they worked hard.
Work completed:
Excellent Service, highly recommended
I called EPH in an emergency situation regarding a faulty UFH that was installed by another company (cowboys). Within a few hours, Ilie had a lovely chap attend who got the UFH working. the fault was identified and rectified and it was explained that the system that had been installed was overly complicated for a 3-bed semi and it was suggested that I simplify the set-up. After personal deliberation and research, I decided to take Ilie's advice. A few weeks later Ilie attended to modify the system, which is working just fine now. Ilie was also able to advise me on some boiler installation issues. I wish I had used this company in the first instance, I found EPH to be honest, trustworthy and had my best interest at heart, unfortunately, these attributes are fast becoming a rarity within the trades. I will definitely be using EPH for future works and have highly recommended to family and friends.
Work completed:
We rang EPH early Saturday morning, after our boiler leaked late friday night. (We had previously turned off our boiler and our house stopcock for the water. We had no heating and no hot water.) We had a visit on Saturday late afternoon and the leaking part was identified. Our heating was put on for us, and we could also now use the cold water taps, to keep us going, while the spare part for the hot water was to be ordered. We were texted on Sunday morning to say the part had been ordered and it was fitted on Monday evening for us. Whew. Many thanks for fitting us in around your usual booked commitments and sorting out our problem so efficiently. Took us 2 weeks to submit this review; boiler is still working well.
Professional High Quality Plumbing Company
Illie and his team completed a large scale plumbing job which was part of a Residential Extension. This included pre-work prior to part demolition and all pre and post fit plumbing for the extension. The job also included full installation of wet underfloor heating for the ground floor in both the extension and main house. From the start of the project, the team were professional turning up when they said they would and working with us to manage the whole project including any unforeseen issues which are always part of a large project like this one. The company go the extra mile with their extensive knowledge, experience and commitment working weekends when required to keep the project on track. The whole team were friendly and personable with both my children, wife and wider family. I would have no hesitation in using the company again and also recommending them to friends and family.
Work completed:
Across 231 plumbers in Birmingham, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Check dates vary by source. Where we hold a date, the check shows it.
Exclusive Plumbing and Heating Ltd are long established providing a full range of plumbing, heating and gas services including: - Plumbing Repairs, Maintenance, Servicing & Installations - Boiler Repairs, Maintenance, Servicing & Installations - Gas Repairs, Maintenance works & Installations - Landlords Gas Safety Checks & Certificates - Home Buyer Surveys - Power Flushing - Boiler Replacement & Installations Unvented cylinder installation and maintenance Our client list is long and varied, ranging from first time buyers, home owners, property developers and estate agents. Our professionalism explains why the majority of our customers and clients have been with us for so many years. We rely on their word of mouth and recommendations for much of our work and we pride ourselves on the quality, effectiveness and craftsmanship of everything we do. You can be assured that we will offer you the best service and unbeatable value for money!
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Accreditations it displays. Confirm each is current on the official register before you hire:
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerWant an extra legitimacy check? Run the Cowboy Checker on Exclusive Plumbing and Heating Ltd before you contact them.
Run Cowboy Checker →They advertise within 4 hours availability on their own website. This is the business's own statement on their website, not something we have independently checked. For an urgent job, call to confirm they can attend before you rely on it.
Exclusive Plumbing and Heating Ltd has 48 independent public reviews, rated 5 out of 5. It is a registered business on Companies House, listed as active, and the public register shows no adverse status (no dissolution, insolvency or strike-off) against it. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
Exclusive Plumbing and Heating Ltd has 48 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
Exclusive Plumbing and Heating Ltd's 48 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
We hold 1 independently sourced credential for Exclusive Plumbing and Heating Ltd, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
Exclusive Plumbing and Heating Ltd is a registered business on Companies House (company number 10325327), incorporated 11 Aug 2016, listed as active. This confirms the legal registration of the business, not evidence of workmanship or service quality.
They state on their own website that fully licensed, insured. This is the business's own statement on their website, not something we have independently checked. Ask to see a current certificate before work starts.
Exclusive Plumbing and Heating Ltd lists specialist services including Boiler installation, Boiler repair, Boiler servicing, Gas cooker installation, Gas cooker repair, Gas emergencies. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
They state on their own website that they cover West Midlands. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.
Often reviewed for: Painting & decorating
Known for: Friendly & polite · Tidy & clean
Known for: Friendly & polite · Professional · Punctual
Known for: Friendly & polite · Professional
Recognition · from the public record
These describe public evidence MyTrustedTraders held at the stated dates. They are not independent awards, they cannot be bought, and they do not change this business's Trust Score or search position. How milestones are measured
