Public evidence profile
Heat and Flow
About Heat and Flow
With 308 reviews across Checkatrade and Which? Trusted Traders, Keith at Heat and Flow stands out for his exceptional customer engagement, often resolving issues over the phone before even visiting. Individual reviews highlight Keith's supportive and patient approach, with customers appreciating his willingness to guide them through solutions. Active for 13 years in the London area, Keith is particularly celebrated for his promptness and thoroughness in tasks like installing radiators and resolving plumbing issues. His dedication to customer satisfaction is evident in reviews that describe him as friendly, efficient, and committed to ensuring the job is done right, even under challenging circumstances.
What customers say about Heat and Flow
Highlights
"Keith was fantastic and easy to organise. Great price for a fair bit of work - installed my gas hob, changed some pipework, and installed my dishwasher, 10/10 would use again if needed. Very friendly and helpful"
Detailed reviews
Keith was fantastic and easy to organise. Great price for a fair bit of work - installed my gas hob, changed some pipework, and installed my dishwasher, 10/10 would use again if needed. Very friendly and helpful
Keith was able to sort the problem quickly and professionally.
Keith was professional and did a diligent job in sorting my boiler out - highly recommend.
Great experience with Keith. Needed a gas pipe termination valve removed from above the floorboard and placed under the floorboard instead. Keith performed safety checks and was very efficient with the job. 100% recommend and would have round for more jobs in the future.
I have just had an experience that has made my day even better thanks to Keith! I spoke to Keith yesterday regarding my cold radiator. I was out at the time. He told me what to check for when I got back home. I tried his suggestions as he said there could be a few factors, the first suggestion didn't work and I messaged him to let him know. I didn't get an immediate response and woke this morning thinking he wouldn't get back to me. I was wrong!! He called me and guided me through the 2nd suggestion and it worked instantly... piping hot radiator. I will tell a lot of people about Keith!!
Fast, professional, personable.
We had no mains water and a leak at a property we had just moved into - Keith came out promptly, diagnosed the problems and repaired the leaks. He also helped plumb in our washing machine which was really tricky. He is efficient, friendly and very thorough in his work - carrying out multiple tests to ensure everything was fixed before he left. Highly recommend.
When I contacted Keith he identified the cause of the problem at once, came the next day and fixed it. He was competent and very pleasant
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