Public evidence profile

I-M HomePro Ltd

Gas engineerLondon4.972 reviews · 3 independent public sources
Credentials & registries
2 credentials shown
Companies House
Active incorporated business

No Trust Score yet

  • Rated 4.9 from 72 reviews across 2 review sources
  • 10 reviews in the last 12 months

Worth checking: Gas Safe Register

Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.

Call 07870 662705
Trust at a glance

What we can verify about I-M HomePro Ltd

2 checks

Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.

See the full verification checklist for I-M HomePro Ltd
From customer reviews

What customers consistently say

Recurring themes from 43 customer reviews across 2 review sources.

Respectful and tidy in your home: He was really tidy too and left the flat with no signs work had been done. · Which? Trusted Traders

Reliable and punctualQuoted from 3 reviews

Very straight forward and punctual. · TrustATrader, 30 Jan 2026

specifies a timescale for the job and then sticks to that timescale. · TrustATrader, 14 Jun 2025

Good time-keeping too. · Which? Trusted Traders

Credentials and associations

Credentials and memberships

2

These credentials and memberships are attributed to named public sources. Check the source before relying on them.

Companies House registration

Active incorporated business

Active

I-M HomePro Ltd is linked to a Companies House entry. This shows the business registration, not evidence of workmanship or service quality.

Legal nameI-M HomePro Ltd
Company number09989055
Incorporated
Registered activityPlumbing & heating installation
Run by1 director (longest-serving director appointed in 2016)
Previously traded asI & M PLUMBING LIMITED (until 2025)
Official checkOn the public register

Why this helps you judge trust: this trader is linked to a registered company with named people who are legally accountable for it, on an official register anyone can check, a layer of accountability an unregistered trader doesn't offer. Around 10 years on the register also points to an established business rather than a brand-new one.

Source-listed gallery

Photos listed on Which? Trusted Traders

15 photos

These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.

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Boiler installation

Reviews · public evidence

What customers say

These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.

4.9out of 5
72 reviews in public evidence10 reviews in the last 12 monthsMost recent review Cross-checked across 2 review sources
Customers often mention
  • Friendly & politeMentioned in 37% of reviews we've read
  • ProfessionalMentioned in 33% of reviews we've read
Where these reviews are published
  • Which? Trusted Traders53 reviews · 4.9 avg
  • TrustATrader19 reviews · 4.8 avg

Highlights

Following a water emergency that left my home in a difficult state, I reached out to I-M HomePro Ltd. Illy arrived incredibly fast and resolved the issue efficiently. I particularly appreciated that the work was priced clearly and reasonably upfront. I couldn't have asked for better service or a quicker response. I highly recommend I-M HomePro Ltd to everyone—thanks again, Illy!

TomTrustATrader5.0 rating

Very straight forward and punctual. Was able to deal with a host of issues in one visit. Always felt he was being honest and fair about the case of the problems and with the prices he was offering. I have already recommended Ilirjan to friends and family!

ChloeTrustATrader5.0 rating

Transformed my bathroom taking out old cast iron bath and installing an accessible walk-in shower which looks amazing. Faced and overcame several challenges in an efficient, professional and competent manner. Always friendly and communicative during progress of the works. Impressive and trustworthy trades people used. Highly Recommended.

TonyTrustATrader5.0 rating

Detailed reviews

These are the individual reviews we hold for I-M HomePro Ltd, including the highlights above. The 72 headline total is the review volume reported across public review sources.

Customer in Greater London
Customer recommends this business

Very quick to respond and fix problem

I called about my heating problem at 5:30 pm one afternoon and Illy came and fixed it the next morning. He was very fast to respond to my call, efficient and left everything clean and working.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business

Nothing but good things to say about Ili and Darren.

Installed a new gas ch boiler for us. Came when they said they would. Worked steadily through the day. Were very tidy. And identified a couple of things which might be necessary additions. Which were. Would not hesitate to use their services again.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business

Fantastic service

I found Illy through Which Trusted Traders and am delighted to report he did a fantastic job fixing a leak and re- plumbing-in our washing machine and dishwasher. He went above and beyond the job required by removing wet flooring and fitting a new board underneath that he had in his van for another job which he suggested that he could use for us (and replace for the other job). He also willingly undertook another small job of fitting a new shower hose that we asked him about. He was prompt and reliable about when he was able to attend and he arrived on time. He was very clear in all his communications with us about his charges and charged a very reasonable fee for the work and the materials he used. I’m very happy to recommend him and am planning to use him in future for other plumbing jobs.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Lorenzo1.3 / 5 ·

Very poor experience. I was quoted to remove an old gas hob, install a new one, and issue gas safety paperwork. The engineer knew in advance that the new hob was slightly larger and that the worktop might need cutting. After installation, the hob was loose and clearly not properly fitted. After repeated messages and cancelled visits, he eventually returned and accepted there was a problem. He offered to seal it with silicone or return to install it properly. We agreed a date for proper installation. The day before, he said he would now charge extra to finish the job and suggested I might need to hire a joiner, despite the work not being complete. When I queried this, he became argumentative and refused to return. In addition, the old hob was not disposed of (I was told to take it to the dump myself) and no gas safety paperwork was issued. I paid a significant fee for incomplete and unsatisfactory work. Unprofessional, unreliable, and hostile when challenged.

Reply from the business

We’re sorry you feel dissatisfied. The quotation accepted was for removal and replacement of the gas hob and associated gas safety checks, which were completed safely and in compliance with regulations. Additional worktop alterations were outside the agreed scope; however, extra cutting was carried out in good faith at no additional charge. A practical solution was offered at the time but declined. We always aim to act fairly and professionally and stand by the work completed.

TrustATrader
Laura5.0 / 5 ·

Amazing plumber. Very communicative and knowledgable and very trusted

TrustATrader
Read the other 10 detailed reviews on this page
Customer in Greater London
Customer recommends this business

I & M Plumbing: reliable, clear and very skilled. would definitely recommend

I’ve used Illy’s services to remedy a bathroom leak that had leaked unnoticed for a while, which included the need to strengthen floor joists and re-tile. I cannot recommend him highly enough; he is very reliable. Illy and his tradesmen are very professional, very skilled in their trade, they took pride in doing a good job, nothing was done slapdash. Illy communicated clearly to me from the start the timescale, the works needed, and costs involved. He was patient to make sure I understood the phases of what needed to happen (as plumbing is far out of my comfort zone). The standard of works he delivered is very high, the wroks were executed with as minimal disorder as possible, with everything cleared and cleaned perfectly when they were finished. I definitely will use them again.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Rachel4.7 / 5 ·

The trader and all his workmen were polite and a relaxed presence in the flat. The work was done efficiently and went according to the schedule planned. It was a less stressful experience than I anticipated! The quality of work on the bathroom - tiling, grouting, masticing etc - has been admired by many of my visitors.

TrustATrader
David5.0 / 5 ·

Illy is personable, friendly, reliable and very professional. We have a number of properties and have used him on several occasions. Would definitely recommend!

TrustATrader
Susie5.0 / 5 ·

Illy is brilliant. Reliable, knowledgeable, thorough and polite. He did an outstanding job sorting our boiler and fixing our showers. I highly recommend.

TrustATrader
Catherine5.0 / 5 ·

Illy and his team were very professional and friendly from start to finish. I have had real trouble finding a good plumber in the past and was really pleased to find Illy! Very reliable and trustworthy. He did a great job and recommended the best option for us whilst also being conscious of cost to us. We really valued his work and will be calling on him if we ever have plumbing issues in future!

TrustATrader
danny5.0 / 5 ·

Happy with the job

TrustATrader
Jessica Perrett5.0 / 5 ·

We had our whole bathroom redone through I&M plumbing and have been so happy with the result. He found issues in the wall from the previous builder and took the time to sort it. The tiling (floor and walls) was done beautifully and he managed the whole project for us. This even included getting new windows within a week when I decided the bathroom needed it. He arranged electricians to come and sort the new lighting I wanted installing. We’ve also used I&M plumbing before for a boiler installation.

TrustATrader
Robert5.0 / 5 ·

Illy is very good indeed. He installed a new boiler very efficiently and ensured it all worked perfectly. He is responsive, polite and charges a very fair rate for his work. Highly recommended.

TrustATrader
Ali5.0 / 5 ·

I have always been delighted with the work Illy has done. He responds quickly if there is a crisis and otherwise specifies a timescale for the job and then sticks to that timescale. The work is explained clearly and I have never felt that a job has been made more complicated than it really is. Highly recommended.

TrustATrader
Sebastian5.0 / 5 ·

Illy and his colleagues are brilliant and I would have no hesitation recommending them. Illy is passionate about honesty and integrity in his dealings and very thorough with the quality of the work. I met Illy when looking to repair a boiler and since then he has refurbished nearly all of my flat. His background is plumbing but can take on any job or aspect of building. Highly recommended!

TrustATrader
Local context

Rated 4.9, in line with the local average for gas engineers in London

Across 546 gas engineers in London, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.

Sources

Where this information comes from

4 named public sources

Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.

Check dates vary by source. Where we hold a date, the check shows it.

About

I-M HomePro Ltd has been vetted and approved by TrustATrader. Covering London

Services they list

Emergency plumbing servicesBathroom refurbishmentBoiler installationfull central heating installation - gas certified engineer

Listed on public sources or the business's own website; check directly that they cover your job before you book.

What this business says about itself
From their own website

What this business says about itself

  • Good to know: Free quotes

These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.

Your own checks

What to check before you hire

Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself

Gas work is restricted by law to Gas Safe registered engineers. If they'll touch a boiler or any gas appliance, confirm they're currently on the register before you hire - it's free and takes a minute.

Check the Gas Safe Register
By law, anyone working on your gas appliances must be on the Gas Safe Register. Ask to see their Gas Safe ID card and check the licence number at gassaferegister.co.uk before they start.
Never let an unregistered person touch your gas: unsafe gas work risks carbon monoxide poisoning, fire and explosion, and is a criminal offence.
For a boiler or appliance install, get the work and price in writing and keep the Gas Safe / Building Regulations certificate they are required to give you.

Want an extra legitimacy check? Run the Cowboy Checker on I-M HomePro Ltd before you contact them.

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Independent checks

About this business

Recently reviewed10 reviews in the last 12 months.
A real, registered businessWe cross-checked Companies House: this business is officially registered for work that matches the gas engineer services it advertises - independent confirmation it's a genuine business set up to do this kind of work, not just a directory entry.
How long they've really been tradingOperating since at least 2016 (10 years), according to an independent source, not just their own word.
Company registered2016Website online since2024
Good to know

Common questions about I-M HomePro Ltd

Is I-M HomePro Ltd a legitimate business?

As of 30 Jul 2026, we hold 72 independent reviews across Which? Trusted Traders and TrustATrader for this business, and Companies House lists (no. 09989055) as active, checked 20 Jul 2026. This is independent public evidence, not a guarantee of workmanship. If anything here is out of date, the business can request a correction.

What do customers say about I-M HomePro Ltd?

I-M HomePro Ltd has 72 public reviews, averaging 4.9 out of 5, gathered across 2 review sources. You can read the individual reviews and where each came from in the reviews section above.

How do I know I-M HomePro Ltd's reviews are genuine?

I-M HomePro Ltd's 72 public reviews are gathered and cross-checked across 2 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

Has I-M HomePro Ltd had recent public reviews?

I-M HomePro Ltd has 10 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.

Is I-M HomePro Ltd qualified and accredited?

We hold 2 independently sourced credentials for I-M HomePro Ltd, including Which? Trusted Trader, TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.

Is I-M HomePro Ltd a registered business?

I-M HomePro Ltd is a registered business on Companies House (company number 09989055), incorporated 5 Feb 2016, listed as active. This confirms the legal registration of the business, not evidence of workmanship or service quality.

What does I-M HomePro Ltd specialise in?

I-M HomePro Ltd lists specialist services including Emergency plumbing services, Bathroom refurbishment, Boiler installation, full central heating installation - gas certified engineer. If your job is one of these, look for it in their listed services or ask them to confirm for your project.