“We had a leak coming from our hot water cylinder. Ian replaced with a newer type and upgraded our whole system. He made the whole process easy and explained everything step by step. I can’t recommend him and his team enough!”
Public evidence profile
Ian Smith Plumbing
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.9out of 5
Where these reviews are published
- Checkatrade93 reviews · 4.9 avg
Highlights
“Ian provided his usual first class service. Professional, helpful, punctual and friendly. We highly recommend him.”
“Ian has been excellent to work with throughout a stressful bathroom project. He was punctual, courteous and calm in helping to address the immediate major water leak; directly supported the provision of details and specifications to enable a successful house insurance claim and provided guidance on suitable options for a complete bathroom refit. Across the project, he has been responsive, supportive, honest, transparent and professional. He ensured his team was well briefed and that they followed his lead in terms of customer focus. I highly recommend Ian to potential customers.”
Detailed reviews
These are the individual reviews we hold for Ian Smith Plumbing, including the highlights above. The 93 headline total is the review volume reported across public review sources.
We had a leak coming from our hot water cylinder. Ian replaced with a newer type and upgraded our whole system. He made the whole process easy and explained everything step by step. I can’t recommend him and his team enough!
Ian has been excellent to work with throughout a stressful bathroom project. He was punctual, courteous and calm in helping to address the immediate major water leak; directly supported the provision of details and specifications to enable a successful house insurance claim and provided guidance on suitable options for a complete bathroom refit. Across the project, he has been responsive, supportive, honest, transparent and professional. He ensured his team was well briefed and that they followed his lead in terms of customer focus. I highly recommend Ian to potential customers.
Ian provided his usual first class service. Professional, helpful, punctual and friendly. We highly recommend him.
Local context
Rated 4.9, in line with the local average for plumbers in Hook
Across 17 plumbers in Hook, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Plumber in Hook, Hampshire.
Services they list
Bathroom & Kitchen PlumbingBlocked BathsBlocked SinksBlocked ToiletsGeneral PlumbingPlumbing RepairsPower FlushingRadiator InstallationRadiator RepairRadiator Thermostat Valve InstallationRadiator Thermostat Valve RepairShower Installation
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
HampshireHook
The areas they list covering on a public directory; confirm they cover your address before you book.
Independent checks
About this business
Recently reviewed3 reviews in the last 12 months.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Ian Smith Plumbing before you contact them.
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Common questions about Ian Smith Plumbing
Is Ian Smith Plumbing a legitimate business?
Ian Smith Plumbing has 93 independent public reviews, rated 4.9 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Ian Smith Plumbing?
Ian Smith Plumbing has 93 public reviews, averaging 4.9 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Ian Smith Plumbing's reviews are genuine?
Ian Smith Plumbing's 93 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Ian Smith Plumbing had recent public reviews?
Ian Smith Plumbing has 3 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
What does Ian Smith Plumbing specialise in?
Ian Smith Plumbing lists specialist services including Bathroom & Kitchen Plumbing, Blocked Baths, Blocked Sinks, Blocked Toilets, General Plumbing, Plumbing Repairs. If your job is one of these, look for it in their listed services or ask them to confirm for your project.