“I use James Plumbing and Heating for my annual boiler service and any required repairs. The one off charge works out much cheaper than the monthly British Gas charge. I have always found them to be efficient and friendly - always on time and with great advice. Would recommend”
Public evidence profile
James Plumbing and Heating Ltd
Credentials & registries
2 credentials shown
Trust Score
57out of 100
- 51 reviews across 2 review sources, rated 5.0 where a rating is published
- 3 reviews in the last 12 months
How this score is worked out
Rating5.0 / 5
Review volume51
Independent sources2 independent public sources
Credentials2 credentials shown
How this score is made up
What customers say37.6 of 60
Independent checks13.9 of 30
Track record5 of 10
See the independent checks
- Licences and credentials2.5 of 8.3
- Ways to reach them8.3 of 8.3
- Reviewed on more than one site3.1 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Checkatrade37 reviews
- TrustATrader14 reviews · 5.0 avg
Highlights
“Our boiler was due its annual service. James arrived at the time agreed and carried out a very thorough service. He also gave me helpful advice on how I could possibly improve our heating system. Altogether a very satisfactory visit - would recommend him to others.”
“Highly recommend. Good price. Very helpful.”
Detailed reviews
These are the individual reviews we hold for James Plumbing and Heating Ltd, including the highlights above. The 51 headline total is the review volume reported across public review sources.
Prompt service and well done.
Outstanding service beyond description. Excellent quality, extremely neat and tidy work; prompt and thorough communication. Short wait times and reasonable prices. I've added James' mobile number to my contacts because I think I could use his expertise again in the future. I believe that it must be very tough and difficult to find any better service in the Twickenham region. James Plumbing and Heating services is highly recommended as I have found it to be superb.
Very well done plumbing, good clean and tidy work. Could not ask for better and will definitely invite James Plumbing back for any future plumbing work.
Reply from the business
Hi Mike, It was a pleasure, I look forward to working with you in the future Best Regards, Billy
Amazing and efficient work with professionalism shown at the highest degree - will definitely be recommending this business to my friends and for the affordable price I will 100% be using this service again!
I was recommended James Plumbing and heating by a friend and the service was amazing. The work was efficient. I needed a service carried out on my boiler which he was quick to do. He is is lovely person, couldn’t recommended him enough!
Read the other 7 detailed reviews on this pageShow fewer reviews
So professional, friendly and gets the job done perfectly! Definitely will use from now on and recommend.
Fantastic service from start to end, very tidy in his workmanship I would definitely recommend to family and friends
Brilliant. My boiler broke down and Billy diagnosed the issue, got the parts and fixed this issue all in the same day. Thank you
We moved the washing machine & needed a new cold feed & waste. This was done very professionally & tidily. Totally impressed.
They have done about 4 different jobs for us so far and I am very impressed with the works that have been done. They are always very neat and tidy. I would recommend them to others and will use them again.
Fantastic! No problems at all would recommend to anyone looking for a trustworthy plumber/heating engineer
Extremely pleased with the work carried out, excellent service
Local context
Rated 5.0, above the local average for plumbers in Twickenham
Across 69 plumbers in Twickenham, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
From customer reviews
What customers consistently say
Recurring themes from 17 customer reviews across 2 review sources.
Respectful and tidy in your home: “They are always very neat and tidy.” · TrustATrader, 15 Feb 2024
“Excellent quality, extremely neat and tidy work” · TrustATrader, 20 Jun 2024
“gets the job done perfectly!” · TrustATrader, 22 Mar 2024
“Extremely pleased with the work carried out, excellent service” · TrustATrader, 13 Jan 2024
“I called with a leaking pipe and James said he could be there within the hour and was.” · TrustATrader, 2 Jan 2025
“Short wait times” · TrustATrader, 20 Jun 2024
“I needed a service carried out on my boiler which he was quick to do.” · TrustATrader, 28 Mar 2024
Credentials and associations
2Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source reference
- REF1022482
- Source checked
- 28 Jun 2026
- Source checked
- 26 Jun 2026
Sources
3 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Registers and membership directories
Check dates vary by source. Where we hold a date, the check shows it.
About
James Plumbing and Heating Ltd has been vetted and approved by TrustATrader. Covering London and surrounding Counties
Services they list
Air Conditioning InstallationAir Conditioning RepairAir Conditioning ServicingAir Source Heat Pump Installation - ASHPGas Boiler InstallationGas Boiler Servicing / RepairGas Central Heating InstallationGas Central Heating Servicing / RepairGas Cooker InstallationGas Safety Checks - CP12Smart Thermostats
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
Greater LondonTwickenham
The areas they list covering on a public directory; confirm they cover your address before you book.
What this business says about itself
From their own website
What this business says about itself
- Emergency availability: 24 hours
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
Website online sinceTheir website domain has been registered since 2024, according to the public domain registry. This dates the website, not necessarily the business.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on James Plumbing and Heating Ltd before you contact them.
Run Cowboy Checker →Good to know
Common questions about James Plumbing and Heating Ltd
Is James Plumbing and Heating Ltd a legitimate business?
James Plumbing and Heating Ltd has 51 independent public reviews, rated 5 out of 5, gathered and cross-checked across 2 review sources. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about James Plumbing and Heating Ltd?
James Plumbing and Heating Ltd has 51 public reviews, averaging 5 out of 5, gathered across 2 review sources, 1 of which publish a rating. You can read the individual reviews and where each came from in the reviews section above.
How do I know James Plumbing and Heating Ltd's reviews are genuine?
James Plumbing and Heating Ltd's 51 public reviews are gathered and cross-checked across 2 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has James Plumbing and Heating Ltd had recent public reviews?
James Plumbing and Heating Ltd has 3 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is James Plumbing and Heating Ltd qualified and accredited?
We hold 2 independently sourced credentials for James Plumbing and Heating Ltd, including REFCOM (F-Gas register), TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, REFCOM (F-Gas register) is the UK register for businesses that handle fluorinated refrigerant gases, which the law requires for refrigeration and air-conditioning work.
What does James Plumbing and Heating Ltd specialise in?
James Plumbing and Heating Ltd lists specialist services including Air Conditioning Installation, Air Conditioning Repair, Air Conditioning Servicing, Air Source Heat Pump Installation - ASHP, Gas Boiler Installation, Gas Boiler Servicing / Repair. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
When was James Plumbing and Heating Ltd's website registered?
James Plumbing and Heating Ltd's website has been online since 2024, according to the public domain registry. This dates the website, not necessarily when the business began trading.
Greenbelt Plumbing Ltd
72Trust ScoreStrong track recordout of 100
204 reviews
Xpert Plumbing & Heating
66Trust ScoreGood record, gaps to checkout of 100
704 reviews (3 in the last 12 months)
Known for: Good value · Professional · Quality of work
A D Plumbing & Heating
64Trust ScoreGood record, gaps to checkout of 100
465 reviews · Reviewed 12 months ago
Talis Heating Solutions
63Trust ScoreGood record, gaps to checkout of 100
368 reviews (3 in the last 12 months)
Known for: Friendly & polite · Fast & efficient · Professional
Emergency callout
Flush Plumbing & Heating Limited
62Trust ScoreGood record, gaps to checkout of 100
109 reviews (3 in the last 12 months)Free quotes
- Their website advertises 24/7
Known for: Friendly & polite · Punctual