“I contacted PBM (Phil) after being quoted ridiculous prices from British Gas for a combi swap. Phil recommended getting a Baxi Duo-Tec as they're the best value boiler. He didn't look to sell me the most expensive one. He was very responsive and got me booked in as soon as he could. I thought the job would have been a bit fiddly but Phil got on with it and was done quicker than I expected. He was also about half the price of British Gas He was very conscientious about cleaning up any mess made and is an extremely friendly character He will definitely be back next year for the service”
Public evidence profile
PBM Heating & Plumbing
Review quality
No reviews in 12 months
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Trust at a glance
1 checkWhat we can verify about PBM Heating & Plumbing
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See the full verification checklist for PBM Heating & Plumbing →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Where these reviews are published
- Checkatrade5 reviews · 5.0 avg
Highlights
“My heating works on two separate zones (upstairs, downstairs) one of the zones was stuck to on so the heating downstairs wouldn’t turn off. Phil was out the same day, priced and ordered the parts, collected the part straight away and was installed within the hour. Couldn’t fault how quick and efficient he was and extremely well priced, have since used him for servicing the boiler and to install two radiators.”
“Phil was friendly, reliable and did a great job for me. He replaced a broken sink and changed and fixed a radiator in my little girls room. He was a bit busy at the time but managed to fit me in within two weeks.”
Detailed reviews
Phil was friendly, reliable and did a great job for me. He replaced a broken sink and changed and fixed a radiator in my little girls room. He was a bit busy at the time but managed to fit me in within two weeks.
I contacted PBM (Phil) after being quoted ridiculous prices from British Gas for a combi swap. Phil recommended getting a Baxi Duo-Tec as they're the best value boiler. He didn't look to sell me the most expensive one. He was very responsive and got me booked in as soon as he could. I thought the job would have been a bit fiddly but Phil got on with it and was done quicker than I expected. He was also about half the price of British Gas He was very conscientious about cleaning up any mess made and is an extremely friendly character He will definitely be back next year for the service
My heating works on two separate zones (upstairs, downstairs) one of the zones was stuck to on so the heating downstairs wouldn’t turn off. Phil was out the same day, priced and ordered the parts, collected the part straight away and was installed within the hour. Couldn’t fault how quick and efficient he was and extremely well priced, have since used him for servicing the boiler and to install two radiators.
Local context
Rated 5.0, in line with the local average for plumbers in Washington
Across 12 plumbers in Washington, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Review quality check
Review recencyReview recency
How recently this business's reviews were left, kept separate from the star rating and the number of reviews.
No reviews from the last 12 months are shown.
Sources
1 named public sourceWhere this information comes from
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Review sources
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About
In Washington, Tyne and Wear.
Areas served
Tyne and WearWashington
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
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Common questions about PBM Heating & Plumbing
Is PBM Heating & Plumbing a legitimate business?
PBM Heating & Plumbing has 5 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about PBM Heating & Plumbing?
PBM Heating & Plumbing has 5 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know PBM Heating & Plumbing's reviews are genuine?
PBM Heating & Plumbing's 5 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.