Public evidence profile · Checked July 2026

PH247

Gas engineerLondon4.91,351 reviews · 3 independent public sources
Review quality
Caution noted
Credentials & registries
6 credentials shown

Review caution: one or more review signals need a closer check.

No Trust Score yet

  • Rated 4.9 from 1,351 reviews across 3 review sources
  • 13 reviews in the last 12 months

Worth checking: Gas Safe Register

Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.

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Plumber
Trust at a glance

What we can verify about PH247

2 things checked

Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.

Review qualityCaution notedSee detail →Credentials & registries6 credentials shownSee detail →
See the full verification checklist for PH247 →
Review quality check

One or more review signals need a manual check

Review caution

Some review signals are flagged for a closer manual check. That doesn't prove fake reviews or any wrongdoing.

2 sources minimum10+ reviews per source0.8+ rating gap flagged2 sources checkedAssessed 29 Jul 2026
Repeated review text

1 similar review-text pattern found across sources

Review text appears to be reused across more than one source. This is a bounded caution for manual review, not proof of wrongdoing.
Credentials and checks

Credentials, licences and vetting

Credentials and associations

Credentials and memberships

6

These credentials and memberships are attributed to named public sources. Check the source before relying on them.

From TrustATrader

TrustATrader checks

No missed appointments in the past 6 months. TrustATrader logs when a member misses an agreed appointment, so a clean run is a sign they turn up when they say they will.

TrustATrader lists these checks:

  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Insurance listed on TrustATrader:

  • Source-listed cover: Simply Business Insurance; verified 27 Oct 2025

This information comes from their TrustATrader profile. Confirm current cover, membership, and job terms directly before hiring.

Public directory notes

Checks and details listed by directories

2

These are checks, verified insurance filings, and practical details listed by named public directories and official registers. Each is the named source's own record, not MyTrustedTraders verification, unless a separate panel shows that evidence.

Reviews · public evidence

What customers say

These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.

4.9out of 5
1,351 reviews in public evidence13 reviews in the last 12 monthsReviewed on public review sources since 2020Most recent review Cross-checked across 3 review sources
How TrustATrader customers rate them (out of 5)
Value4.9
Quality5.0
Cleanliness5.0
Punctuality4.9
Overall opinion5.0
Initial impression5.0
Customers often mention
  • Friendly & politeMentioned in 33% of reviews we've read
  • ProfessionalMentioned in 26% of reviews we've read

Across all 144 reviews on Trustpilot

5 stars115
4 stars6
3 stars0
2 stars3
1 star20
Where these reviews are published
  • TrustATrader1,202 reviews · 5.0 avg
  • Trustpilot144 reviews · 4.4 avg
  • Yell5 reviews · 4.2 avg

Highlights

“For 2 years, I got excellent service from PH247. Above and beyond. The reinstallation of my antiquated heating/plumbing system and the annual service. James Foulks (PH247) is the an excellent engineer . . and the new system works perfectly. Impressive. Also I found the Customer Services - Ryan Jeffries - very helpful and courteous. A really good experience all round.”

JuliaTrustpilot5.0 rating

“This company installed a new hot water cylinder and all related pipework and valves, and went above and beyond, putting in a board to cover damaged floorboards to properly support the new cylinder and dealing with other unforeseen issues. The engineer, James, did an outstandingly good job, over two days, never taking a break and working into the evening to get everything finished and restore our hot water. He also explained everything he did patiently and clearly. The company is a pleasure to deal with, efficient and dependable - a really excellent service.”

AirdaleTrustpilot5.0 rating

“LJ came in and resolved the issue very quickly and professionally”

JohnTrustpilot5.0 rating

Detailed reviews

Replies to reviews

These are the individual reviews we hold for PH247, including the highlights above. The 1,351 headline total is the review volume reported across public review sources.

Julia5.0 / 5 ·

For 2 years

For 2 years, I got excellent service from PH247. Above and beyond. The reinstallation of my antiquated heating/plumbing system and the annual service. James Foulks (PH247) is the an excellent engineer . . and the new system works perfectly. Impressive. Also I found the Customer Services - Ryan Jeffries - very helpful and courteous. A really good experience all round.

Experience date:

Reply from the business

Hi Julia, Thank you so much for your kind review and for your continued support over the past two years. We’re really pleased to hear that you’ve been happy with both the installation and the ongoing servicing of your system. It’s great to know that James delivered excellent work and that everything is running perfectly. I’ll also make sure your comments are shared with our Customer Services team. It’s especially good to hear that Ryan made a positive impression. We truly appreciate you taking the time to share your experience. Kind regards, PH247 Limited

Airdale5.0 / 5 ·

This company is outstanding

This company installed a new hot water cylinder and all related pipework and valves, and went above and beyond, putting in a board to cover damaged floorboards to properly support the new cylinder and dealing with other unforeseen issues. The engineer, James, did an outstandingly good job, over two days, never taking a break and working into the evening to get everything finished and restore our hot water. He also explained everything he did patiently and clearly. The company is a pleasure to deal with, efficient and dependable - a really excellent service.

Experience date:

Reply from the business

Hi Airdale, Thank you for taking the time to leave such a fantastic review. We’re really pleased to hear that you were happy with the new cylinder installation and the additional work carried out. James will be especially glad to hear your kind words, we’ll be sure to pass your feedback on to him. It’s great to know that the team went above and beyond and kept everything clear and tidy throughout the job. Thanks again for choosing us. We truly appreciate your support. Kind Regards PH247 Limited

John5.0 / 5 ·

Bathroom leak

LJ came in and resolved the issue very quickly and professionally

Experience date:

Reply from the business

Thank you, John, for the fantastic 5‑star review! ⭐⭐⭐⭐⭐ We’re really pleased to hear that LJ was able to resolve the issue quickly and professionally. We’ll be sure to pass on your kind feedback to them. If you need any further assistance, we’re always happy to help!

Darya5.0 / 5 ·

Great service from start to finish

Great service from start to finish. The plumber was professional, punctual, and very polite. He explained everything clearly, worked efficiently, and left the area clean and tidy. Really impressed with the quality of work, I would definitely use again and highly recommend to anyone needing a reliable plumber.

Experience date:

Reply from the business

⭐⭐⭐⭐⭐ Thank you so much, Darya! 😊 We really appreciate your kind words and the 5‑star review 🙌 It’s great to hear that our plumber was professional, punctual, and polite ⏱️👨‍🔧. We’re glad everything was explained clearly and that you were impressed with the quality of work ✨🧰. Leaving the area clean and tidy is always important to us, so we’re happy that stood out. Thanks again for the recommendation, we’d be delighted to help you again in the future!

T Sooke5.0 / 5 ·

Pleasant and efficient service

Quick response to call to assess problem, early appointment made and prompt arrival for appointment, very pleasant to deal with and clear in assessing problems and requirements, as evidenced by detailed photos.

Experience date:

Read the other 15 detailed reviews on this page
Emma Casey5.0 / 5 ·

LJ visited our house within 3 hrs

LJ visited our house within 3 hrs, and was so helpful and kind! He explained all of the issues and what he did to fix them. Really recommend this PH247 - and LJ specifically!

Experience date:

douglas wiggins1.0 / 5 ·

NOT VALUE FOR MONEY !

NOT VALUE FOR MONEY ! Like others on this review section I have no complaints about the workman although he was 35 minutes late to attend the property. Although his controller was advised of the parts needed ( a stopcock and a garden tap ) he had neither of these items onboard the van and had to spend an hour going to the nearest retailer to buy them. The billing is the reason for 1 star review. To change a stopcock and garden tap totalled £ 952.38 A staggering amount I think anyone would agree. The company insists on immediate payment and its not always easy to find this kind of money. The workman actually coins in and hourly rate of £ 239.00 an hour .(WOW i am in the wrong business ) I think the lesson here is do not panic and go with the first plumber you find in an emergency. Read everything and get another quote to compare against it. Personally i think this business sector might need more policing on pricing Probably will never use again. An expensive lesson learnt.

Experience date:

Sam Barker5.0 / 5 ·

Very Professional

Very professional and went above and beyond in terms of customer service.

Experience date:

Karina van den Oever5.0 / 5 ·

Overall very good experience

Nathan arrived as expected, quickly diagnosed the problem and was able to solve it straight away. He was nice, friendly and confident in his experience.

Experience date:

Renae5.0 / 5 ·

⭐⭐⭐⭐⭐ Excellent as always!

⭐⭐⭐⭐⭐ As a repeat customer, I can confidently say PH247 is consistently excellent. Every visit has been reliable, professional, and stress-free. The engineers always arrive on time, do high-quality work, and explain everything clearly. It’s reassuring to use a company you can trust time and time again. Fair pricing, great service, and dependable results. I highly recommended!!

Experience date:

Sam5.0 / 5 ·

Not only did our plumber fix our…

Not only did our plumber fix our plumbing issue swiftly, he was able to book us in for our boiler service on the spot and carry it out the same day. Excellent service as always.

Experience date:

Maria4.7 / 5 ·

Very impressed with the prompt support which PH247 were able to provide and the manner in which they did. James was very punctual, lovely guy who went above and beyond and the office were great as well providing almost immediate support! Thanks guys!

Jones5.0 / 5 ·

Highly recommend

Highly recommend. Nathan went above and beyond to ensure that our heating was working. We are a family with 2 young children and he travelled back across London in the evening, having already seen us earlier in the day - to ensure we had a warm home with working heating. Great service!

Experience date:

Amy5.0 / 5 ·

LJ is brilliant, efficient and knowledgeable! Great at explaining plumbing problems in layman's terms. And lovely to chat to!

Grant5.0 / 5 ·

Nathan was lovely

Nathan was lovely, quick and easy as well as explaining everything and being very professional. Would recommend

Experience date:

Sergiu1.0 / 5 ·

Paid £114, No Work Done - Very Poor Service

I paid PH247 £114 upfront for an urgent plumbing job. The engineer arrived without the right parts ( despite I gave them some details and photos about the issue ), they did NO repair, and left us with issue un-repaired therefore with no heating or hot water (with children in the house). I was then asked later for another £117 + VAT. Citizens Advice confirmed this is a likely breach of contract. Very poor service and not transparent. I hired another plumber and they did the job in less then 45minutes. Would NOT recommend !

Experience date:

Local context

Rated 4.9, in line with the local average for gas engineers in London

Across 551 gas engineers in London, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.

Sources

Where this information comes from

8 named public sources

Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.

Review sources

Registers and membership directories

Public evidence last checked July 2026

About

PH247 has been vetted and approved by TrustATrader. Covering London and all surrounding areas.

Your own checks

What to check before you hire

Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself

Gas work is restricted by law to Gas Safe registered engineers. If they'll touch a boiler or any gas appliance, confirm they're currently on the register before you hire - it's free and takes a minute.

Check the Gas Safe Register
By law, anyone working on your gas appliances must be on the Gas Safe Register. Ask to see their Gas Safe ID card and check the licence number at gassaferegister.co.uk before they start.
Never let an unregistered person touch your gas: unsafe gas work risks carbon monoxide poisoning, fire and explosion, and is a criminal offence.
For a boiler or appliance install, get the work and price in writing and keep the Gas Safe / Building Regulations certificate they are required to give you.

Want an extra legitimacy check? Run the Cowboy Checker on PH247 before you contact them.

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Independent checks

About this business

Recently reviewed13 reviews in the last 12 months.
How long they've really been tradingOperating since at least 2020 (6 years), according to an independent source, not just their own word.
First public review2020Website online since2020
Good to know

Common questions about PH247

Is PH247 a legitimate business?

PH247 has 1,351 independent public reviews, rated 4.9 out of 5, gathered and cross-checked across 3 review sources. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.

What do customers say about PH247?

PH247 has 1,351 public reviews, averaging 4.9 out of 5, gathered across 3 review sources. You can read the individual reviews and where each came from in the reviews section above.

How is PH247 rated on reliability and quality?

On TrustATrader, customers rate PH247 by category: Value 4.9 out of 5, Quality 5.0 out of 5, Cleanliness 5.0 out of 5, Punctuality 4.9 out of 5. These are per-category scores from real published reviews. They show where PH247 is strongest, not just the overall average.

How do I know PH247's reviews are genuine?

PH247's 1,351 public reviews are gathered and cross-checked across 3 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

Has PH247 had recent public reviews?

PH247 has 13 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.

Does PH247 turn up to appointments?

TrustATrader's logs show no missed appointments for PH247 in the past 6 months. TrustATrader logs whenever a member misses an agreed appointment, so a clean run is a sign they turn up when they say they will. This is TrustATrader's reliability signal over that period, not a guarantee.

Is PH247 qualified and accredited?

We hold 6 independently sourced credentials for PH247, including WaterSafe, TrustMark, CIPHE, Public liability insurance (verified by TrustATrader). Each is attributed to the body that issued it in the credentials section. For example, WaterSafe is a UK-wide scheme listing approved plumbers whose work meets the water supply (fittings) regulations.

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