Plumbox Limited

I am glad to wholeheartedly recommend Mr Michael Thomas’s PLUMBOX, the local Cambridgeshire boiler & plumbing company who in October 2023 fitted an excellent new boiler and did much else besides so as to get my heating-system running like Swiss clockwork in my 1980s four-bedroomed home here in Newnham. Director Mr Thomas phoned up & came to evaluate my needs for a new boiler within hours of my enquiry, and then his expert Engineer Mr ‘Dan’ Cutts, fitted it. Dan was a pleasure to have around the house for his cheerful focus on his work that he clearly took satisfaction in doing thoroughly, and all I had to do was fuel him with an occasional cup of coffee and shortbread biscuits. If a new boiler is going to work at its best and the warranty hold good, it benefits from the system flush-through and other sundry works to boiler-piping and flue, particularly on older kit… and all these works were included within the quote…a quote that was very fair and competitive with other firms [other firms who were far less impressive in their going about a quote]; and let me emphasis that Plumbox was a FAR more attractive option than the impersonal goliath of British Gas. So, if you want old school trustworthy and cheerful pride in their work, then I warmly encourage you to invite a visit from Plumbox. Dr Nick Baylis, 22 years a homeowner in Cambridge

Michael and team serviced our boiler and fixed a long standing problem with our underfloor heating, very happy with the work and will be using again!

Michael Thomas and the Plumbox team have done several jobs for us in the last few years. They have always been remarkably efficient, knowledgable and informative. Michael has provided an excellent service and is always patient in explaining the complexities (or ortherwise) of the task.

Communication was excellent and engineer punctual and knowledgeable. When I had a problem with the settings on my underfloor heating I was given a very prompt call back and the advice I needed which avoided me having to pay for a call out .

After 29 years it was time to replace our boiler while it was still working. Right from the start we were pleased with the attention we received from Michael and his team. He listened carefully to our requirements and came up with a solution which met what we wanted and was competitively priced. The Plumbox team worked flat out to complete the work on the 2 days we had requested. They left us with some heating overnight and were careful to clean up after each day. We are more than happy to recommend Plumbox for their professional service

We were having problems with our boiler which was a worry so soon before Christmas. Michael got someone round to us very quickly. He identified the problem and gave us our options, explaining them very clearly. Within a few days they replaced our boiler. The whole team are friendly, efficient and very helpful. We've used Plumbox before and definitely will again.

We needed to have a new central heating gas boiler installed due to the complete breakdown of our previous one. We selected Plumbox based on three key criteria: we wanted a supplier who was accredited for the boilers we were considering, preferably local as we believe in supporting local businesses and one that had good trusted reviews. Plumbox were contacted and came to see us promptly to look at our system and discuss our needs. This was done and a quote provided soon afterwards, along with prospective start date and completion times. For comparison purposes we did get other quotes but having considered them all we decided to proceed with Plumbox. We admit that the fact they could complete the installation without delay helped. An installation date and start time of 08.00 was agreed. It was good to see that the team arrived exactly on time and proceeded with the installation efficiently, cleanly and without delay. All went well, the friendly team showing great respect for our home and answering questions regarding the installation as they proceeded. By mid-afternoon the new boiler was installed and commissioned with the warm water proceeding to keep us warm again. Instructions on using the new boiler were given and a follow up visit arranged to hand over paper work relevant to the installation and to answer any questions. Overall we were completely satisfied and can wholeheartedly recommend Plumbox.

I had to represent the owner of the rented property, occupied by a family with young children. Plumbox were able to get to the property as soon as there was a slot available, diagnose the parts of the boiler that were not functioning and give an estimate fairly quickly. After consulting with the owner, I was able to place an order for repair that was carried out with the first available slot for an engineer. During repairs, the engineer found that another part was not allowing the boiler to function. The part was ordered on the same day and the works were carried out on the same afternoon. I am pleased that the family with young children are now able to live comfortably with a functional boiler for heating and hot water.