Public evidence profile
Pristine Plumbing & Heating Ltd
Emergency callout
Central Heating Repair, Plumber
Credentials & registries
TrustATrader Approved
Companies House
Active incorporated business
No Trust Score yet
- Rated 4.9 from 477 reviews across 2 review sources
- 22 reviews in the last 12 months
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Trust at a glance
3 checksWhat we can verify about Pristine Plumbing & Heating Ltd
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
Emergency calloutCentral Heating Repair, PlumberSee detail →Credentials & registriesTrustATrader ApprovedSee detail →Companies HouseActive incorporated businessSee detail →
See the full verification checklist for Pristine Plumbing & Heating Ltd →From Checkatrade
Emergency callout
Lists emergency callout on Checkatrade for these jobs:
- Central Heating Repair
- Plumber
This is how they list themselves on Checkatrade. Call ahead to confirm they can come out for your job right now before you rely on it.
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
Companies House registration
ActiveActive incorporated business
Pristine Plumbing & Heating Ltd is linked to a Companies House entry. This shows the business registration, not evidence of workmanship or service quality.
Legal namePristine Plumbing & Heating Ltd
Company number08501832
Incorporated
Registered activityPlumbing & heating installation
Run by1 director (longest-serving director appointed in 2013)
Official checkOn the public register
Why this helps you judge trust: this trader is linked to a registered company with named people who are legally accountable for it, on an official register anyone can check, a layer of accountability an unregistered trader doesn't offer. Around 13 years on the register also points to an established business rather than a brand-new one.
Reviews · public evidence
What customers say
These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.9out of 5
Often reviewed for
Customers often mention
Where these reviews are published
- Checkatrade465 reviews · 4.9 avg
- TrustATrader12 reviews · 4.9 avg
Highlights
“Derek has always serviced my boiler. I recommend him 100% for fast, efficient and tidy work, punctuality and pleasant manner.”
“I've used this company for many years. Derek is professional, reliable and gets the job done. I will always use them and highly recommend them.”
“Derek installed a new gas central heating boiler for us this week after our old one died. He came out very quickly, gave as a quote for a new boiler, smart controls and thermostatic valves, and then installed the whole system a few days later. Did a really good job, and left the place clean and tidy afterwards. Would definitely recommend and would use again. Really nice bloke as well.”
Detailed reviews
These are the individual reviews we hold for Pristine Plumbing & Heating Ltd, including the highlights above. The 477 headline total is the review volume reported across public review sources.
Derek is consistently helpful and responds quickly to any plumbing requests I have. He has fixed quite a few issues at my house over the years and always to a high standard whilst charging a fair rate. I highly recommend him.
Our boiler broke down today on one of the coldest days so far. I called Derek in the morning. He was helpful and advised me of a few things I could do. In the end he came to the house in the evening and changed a part. The heating is working once again. I cannot thank Derek enough. Boiler fixed in less than 8 hours!!!! First class service! I am so very grateful to Derek. Thank you so much.
Verified by Checkatrade
Pristine Plumbing has helped me in the last few years. I had problems with the heating system, and they replaced the all system. More recently, there was a clog, which was solved effectively. I recommend them. Derek is a great guy.
Verified by CheckatradeInstalling TRVs on existing radiators
Derek communicated clearly and promptly throughout. Work was carried out with no fuss, and we're happy with the results.
Verified by CheckatradeFive-Star Boiler Replacement: On Time and Done Right
We recently had our boiler replaced and couldn’t be happier with the service from Derek and his team. The workmanship was excellent, everything was completed to a very high standard with real attention to detail and on time. They arrived exactly on time, worked efficiently, and kept the entire process smooth from start to finish. Communication was outstanding throughout; I was kept fully informed at every stage, and all my questions were answered clearly and professionally. The team was courteous, tidy, and clearly experienced, which gave me complete confidence in the job being done properly.
Read the other 10 detailed reviews on this pageShow fewer reviews
Verified by Checkatrade
Derek is an extremely personable, enthusiastic person. He was very prompt with his service (same day) and provided an estimate of time of arrival and called again to say he was on is way. He was clear about his charges and mentioned these early on so let someone in no doubt about costs. He is generally just happy to help.
Verified by Checkatrade
As professional and efficient as ever.
Verified by CheckatradeExcellent Teddington Plumber
Called Derek from Pristine to fix a bath tap that wouldn't turn off. He responded immediately and was able to install new taps the next day. Great service, polite and friendly
Verified by Checkatrade
Derek responded quickly to our central heating problem and fixed it for us at reasonable and competitive price. I’d certainly recommend him.
Verified by Checkatrade
Derek attended site quickly post our initial call, he quickly identified the problem, replaced two 'sticking heating valves' and throughout was charming, efficient and clearly on top of his trade. We would have no hesitation using him again and recommending him elsewhere.
Verified by Checkatrade
We have used pristine and plumbing a few times now and they are great. Derek is friendly and reliable. Called them in the morning for a blocked drain, came out within a couple of hours, went out and got the pipe which needed to be replaced and sorted it really quickly. Will 100% use them again!
Verified by Checkatrade
Refitted shower, Derek was very corteous; reliable and somone I would definately recommend, what I liked was his communication throughout the process. It was excellent.
Verified by CheckatradeExcellent provision of plumbing and heating services
Have used Derek and his team for many years now. Excellent and friendly service as usual. Would recommend them.
Verified by Checkatrade
Excellent service from Pristine Plumbing & Heating Ltd. They have serviced our boilers for a number of years. Derek arrived on time. Always courteous. Any concerns I had with the boiler he checked out. I have no hesitation in recommending Pristine.
Verified by Checkatrade
Derek is absolutely brilliant — professional, friendly, and incredibly skilled. He sorts everything quickly and explain things clearly along the way. Couldn’t recommend more highly — it’s such a relief to know someone this reliable. ⭐️⭐️⭐️⭐️⭐️
Local context
Rated 4.9, above the local average for plumbers in Twickenham
Across 72 plumbers in Twickenham, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
4 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Business and public registers
Check dates vary by source. Where we hold a date, the check shows it.
About
Central heating in Twickenham, Greater London.
Services they list
Air Source Heat Pump Installation - ASHPBathroom & Kitchen PlumbingBlocked BathsBlocked SinksBlocked ToiletsGas Boiler InstallationGas Boiler Servicing / RepairGas Central Heating InstallationGas Central Heating Servicing / RepairGas Cooker InstallationGas Safety Checks - CP12General Plumbing
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
Greater LondonTwickenham
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Pristine Plumbing & Heating Ltd before you contact them.
Run Cowboy Checker →Independent checks
About this business
Steadily reviewed22 reviews in the last 12 months, in line with their long-term review pace of about 35 a year.
A real, registered businessWe cross-checked Companies House: this business is officially registered for work that matches the plumber services it advertises - independent confirmation it's a genuine business set up to do this kind of work, not just a directory entry.
How long they've really been tradingIndependent sources agree they've been operating since at least 2012. That's 14 years, confirmed across 2 separate sources.
First public review2012Company registered2013
Good to know
Common questions about Pristine Plumbing & Heating Ltd
Is Pristine Plumbing & Heating Ltd a legitimate business?
Pristine Plumbing & Heating Ltd has 477 independent public reviews, rated 4.9 out of 5, gathered and cross-checked across 2 review sources. It is a registered business on Companies House, listed as active, and the public register shows no adverse status (no dissolution, insolvency or strike-off) against it. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Pristine Plumbing & Heating Ltd?
Pristine Plumbing & Heating Ltd has 477 public reviews, averaging 4.9 out of 5, gathered across 2 review sources. You can read the individual reviews and where each came from in the reviews section above.
How do I know Pristine Plumbing & Heating Ltd's reviews are genuine?
Pristine Plumbing & Heating Ltd's 477 public reviews are gathered and cross-checked across 2 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Pristine Plumbing & Heating Ltd had recent public reviews?
Pristine Plumbing & Heating Ltd has 22 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Pristine Plumbing & Heating Ltd qualified and accredited?
We hold 1 independently sourced credential for Pristine Plumbing & Heating Ltd, including TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, TrustATrader Approved is TrustATrader's approved badge: awarded after it vets the trader's identity and background.
Is Pristine Plumbing & Heating Ltd a registered business?
Pristine Plumbing & Heating Ltd is a registered business on Companies House (company number 08501832), incorporated 24 Apr 2013, listed as active. This confirms the legal registration of the business, not evidence of workmanship or service quality.
What does Pristine Plumbing & Heating Ltd specialise in?
Pristine Plumbing & Heating Ltd lists specialist services including Air Source Heat Pump Installation - ASHP, Bathroom & Kitchen Plumbing, Blocked Baths, Blocked Sinks, Blocked Toilets, Gas Boiler Installation. If your job is one of these, look for it in their listed services or ask them to confirm for your project.