“From start to finish Soft Touch Water Softeners made the whole process very simple, and provided a lot of information. My installation was a little more complex than normal but the installer handled it perfectly and the final result was exactly as planned on the first survey visit. I would highly recommend Soft Touch to anyone thinking about getting a water softener.”
Public evidence profile
Soft Touch Water Softeners Ltd
Trust Score
58out of 100
- Rated 5.0 from 209 reviews
- 3 reviews in the last 12 months
How this score is worked out
Rating5.0 / 5
Review volume209
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say46.4 of 60
Independent checks7 of 30
Track record5 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them7 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Checkatrade209 reviews
Highlights
“Clear communication from the start. Paul and the team were professional and friendly, especially Josh, who did a fantastic job explaining everything in detail. Highly recommended!”
“Paul team were excellent in installing our water softener and Quooker boiling water tap. Their communication was 2nd to none as they walked us through the possible options and ultimately the process for installation and finally how to keep it maintained. I would highly recommend Soft Touch Water Softeners.”
Detailed reviews
These are the individual reviews we hold for Soft Touch Water Softeners Ltd, including the highlights above. The 209 headline total is the review volume reported across public review sources.
From start to finish Soft Touch Water Softeners made the whole process very simple, and provided a lot of information. My installation was a little more complex than normal but the installer handled it perfectly and the final result was exactly as planned on the first survey visit. I would highly recommend Soft Touch to anyone thinking about getting a water softener.
Clear communication from the start. Paul and the team were professional and friendly, especially Josh, who did a fantastic job explaining everything in detail. Highly recommended!
Paul team were excellent in installing our water softener and Quooker boiling water tap. Their communication was 2nd to none as they walked us through the possible options and ultimately the process for installation and finally how to keep it maintained. I would highly recommend Soft Touch Water Softeners.
Local context
Rated 5.0, in line with the local average for plumbers in Whitstable
Across 9 plumbers in Whitstable, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Household water treatment in Whitstable, Kent.
Services they list
PurifiersWater FiltersWater Softeners
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
KentWhitstable
The areas they list covering on a public directory; confirm they cover your address before you book.
Independent checks
About this business
Recently reviewed3 reviews in the last 12 months.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Soft Touch Water Softeners Ltd before you contact them.
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Common questions about Soft Touch Water Softeners Ltd
Is Soft Touch Water Softeners Ltd a legitimate business?
Soft Touch Water Softeners Ltd has 209 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Soft Touch Water Softeners Ltd?
Soft Touch Water Softeners Ltd has 209 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Soft Touch Water Softeners Ltd's reviews are genuine?
Soft Touch Water Softeners Ltd's 209 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Soft Touch Water Softeners Ltd had recent public reviews?
Soft Touch Water Softeners Ltd has 3 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
What does Soft Touch Water Softeners Ltd specialise in?
Soft Touch Water Softeners Ltd lists specialist services including Purifiers, Water Filters, Water Softeners. If your job is one of these, look for it in their listed services or ask them to confirm for your project.