“Simon (Swann Plumbing) is prompt, reliable and knows his boilers. Not only did he swiftly diagnose my boiler's problem, but after identifying the part needed, he checked the boiler's SN on the database and told me that the boiler was, unknown to me, still under guarantee (installed by previous property owner). Simon gave me the boiler service number and advised me to call them to see if they would do the repair - free! Simon's diagnosis of the problem was spot on (boiler fixed). Not only is Simon an expert and a professional, but also an extraordinarily decent, honest and helpful one!”
Public evidence profile · Checked March 2026
Swann Plumbing Services
Review quality
No reviews in 12 months
Credentials & registries
2 credentials shown
Trust Score
63out of 100
How this score is worked out
Rating5.0 / 5
Review volume264
Independent sources1 independent public source
Credentials2 credentials shown
How this score is made up
What customers say48 of 60
Independent checks9.9 of 30
Track record4.5 of 10
See the independent checks
- Licences and credentials2.9 of 8.3
- Ways to reach them7 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Trust at a glance
2 checksWhat we can verify about Swann Plumbing Services
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
Review qualityNo reviews in 12 monthsSee detail →Credentials & registries2 credentials shownSee detail →
See the full verification checklist for Swann Plumbing Services →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
How Checkatrade customers rate them (out of 5)
Reliability5.0
Communication5.0
Quality of work5.0
Where these reviews are published
- Checkatrade264 reviews · 5.0 avg
Highlights
“Had Steve arrive with a colleague. Very quickly diagnosed the leal in my bathroom and fixed that immediately and then repaired the cold water tap part of my bath mixer tap. Awesome work via my landlord's agent.”
“Simon did a great job attending my flat quickly when requested to detect a water leak (no callout charge!) and then fix it for a very good price. Great service!”
Detailed reviews
These are the individual reviews we hold for Swann Plumbing Services, including the highlights above. The 264 headline total is the review volume reported across public review sources.
Simon (Swann Plumbing) is prompt, reliable and knows his boilers. Not only did he swiftly diagnose my boiler's problem, but after identifying the part needed, he checked the boiler's SN on the database and told me that the boiler was, unknown to me, still under guarantee (installed by previous property owner). Simon gave me the boiler service number and advised me to call them to see if they would do the repair - free! Simon's diagnosis of the problem was spot on (boiler fixed). Not only is Simon an expert and a professional, but also an extraordinarily decent, honest and helpful one!
Had Steve arrive with a colleague. Very quickly diagnosed the leal in my bathroom and fixed that immediately and then repaired the cold water tap part of my bath mixer tap. Awesome work via my landlord's agent.
Simon did a great job attending my flat quickly when requested to detect a water leak (no callout charge!) and then fix it for a very good price. Great service!
Local context
Rated 5.0, in line with the local average for plumbers in Whitstable
Across 9 plumbers in Whitstable, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Review quality check
Review recencyReview recency
How recently this business's reviews were left, kept separate from the star rating and the number of reviews.
No reviews from the last 12 months are shown.
From customer reviews
What customers consistently say
Recurring themes from 3 customer reviews on Checkatrade.
“Simon (Swann Plumbing) is prompt” · Checkatrade, 16 Apr 2025
“Simon did a great job attending my flat quickly” · Checkatrade, 26 Mar 2025
Credentials and associations
2Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 18 Mar 2026
- Source checked
- 18 Mar 2026
Sources
3 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Registers and membership directories
Public evidence last checked March 2026
About
In Whitstable, Kent.
Areas served
KentWhitstable
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Swann Plumbing Services before you contact them.
Run Cowboy Checker →Good to know
Common questions about Swann Plumbing Services
Is Swann Plumbing Services a legitimate business?
Swann Plumbing Services has 264 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Swann Plumbing Services?
Swann Plumbing Services has 264 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How is Swann Plumbing Services rated on reliability and quality?
On Checkatrade, customers rate Swann Plumbing Services by category: Reliability 5.0 out of 5, Communication 5.0 out of 5, Quality of work 5.0 out of 5. These are per-category scores from real published reviews. They show where Swann Plumbing Services is strongest, not just the overall average.
How do I know Swann Plumbing Services' reviews are genuine?
Swann Plumbing Services' 264 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is Swann Plumbing Services qualified and accredited?
We hold 2 independently sourced credentials for Swann Plumbing Services, including Gas Safe Register, bpec Certification Ltd. Each is attributed to the body that issued it in the credentials section. For example, Gas Safe Register is the UK's official gas register. By law, anyone working on your gas appliances must be on it.