Returned from holiday to find water dripping from ceiling below boiler. investigation found leaking secondary expansion vessel on our Potterton combi boiler. Spoke to West Sussex Plumbing at around 10am and they located the part needed and were round to replace the part and stop the leak by 11am, job finished by around 12noon. Can't ask better than that! Adrian (along with Lucca) did a great job and helpfully explained what he was doing as he went along.
Public evidence profile
West Sussex Plumbing and Heating Limited
Emergency callout
Central Heating Repair
Trust Score
45out of 100
- Rated 5.0 from 28 reviews
- 3 reviews in the last 12 months
How this score is worked out
Rating5.0 / 5
Review volume28
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say31.7 of 60
Independent checks8.6 of 30
Track record5 of 10
See the independent checks
- Licences and credentials0 of 10.1
- Ways to reach them8.6 of 10.1
- Reviewed on more than one site0 of 5.1
- Registered company details0 of 3.4
- Photos of their work0 of 0.8
- Industry recognition0 of 0.4
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
From Checkatrade
Emergency callout
Lists emergency callout on Checkatrade for:
- Central Heating Repair
This is how they list themselves on Checkatrade. Call ahead to confirm they can come out for your job right now before you rely on it.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Checkatrade28 reviews
Detailed reviews
These are the individual reviews we hold for West Sussex Plumbing and Heating Limited, including the highlights above. The 28 headline total is the review volume reported across public review sources.
Adrian replaced our old boiler in the loft today, and we are really pleased with the whole experience. He made sure everything was running smoothly and took the time to explain how the new control panel works. He left the area clean and tidy and was extremely polite and friendly throughout. We would definitely recommend him, excellent service and great value for money.
Very happy with West Sussex Plumbing & Heating. Matt gave a clear and thorough quotation, and Adrian did an excellent job over 3 days. He worked hard, kept me informed, and solved issues quickly. The team showed real care with my home, removing shoes and using floor protection. Professional yet personal service – not corporate – and I’ll definitely use them again. Thanks Adrian for all your hard work!
Local context
Rated 5.0, in line with the local average for plumbers in Horsham
Across 40 plumbers in Horsham, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Central heating in Horsham.
Services they list
Air Source Heat Pump Installation - ASHPGas Boiler InstallationGas Boiler Servicing / RepairGas Central Heating InstallationGas Central Heating Servicing / RepairGas Cooker InstallationGas Safety Checks - CP12Smart Thermostats
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
Horsham
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on West Sussex Plumbing and Heating Limited before you contact them.
Run Cowboy Checker →Good to know
Common questions about West Sussex Plumbing and Heating Limited
Is West Sussex Plumbing and Heating Limited a legitimate business?
West Sussex Plumbing and Heating Limited has 28 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about West Sussex Plumbing and Heating Limited?
West Sussex Plumbing and Heating Limited has 28 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know West Sussex Plumbing and Heating Limited's reviews are genuine?
West Sussex Plumbing and Heating Limited's 28 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has West Sussex Plumbing and Heating Limited had recent public reviews?
West Sussex Plumbing and Heating Limited has 3 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
What does West Sussex Plumbing and Heating Limited specialise in?
West Sussex Plumbing and Heating Limited lists specialist services including Air Source Heat Pump Installation - ASHP, Gas Boiler Installation, Gas Boiler Servicing / Repair, Gas Central Heating Installation, Gas Central Heating Servicing / Repair, Gas Cooker Installation. If your job is one of these, look for it in their listed services or ask them to confirm for your project.