Martin carried out an excellent job installing our new water softener. From the initial quote to the final tidy-up, everything was handled professionally and to a very high standard. He arrived exactly on time, explained the process clearly, and was extremely thorough. There were several unforeseen issues that cropped up during the installation (including some unexpected plumbing complications), but Martin dealt with them all calmly, efficiently, and without any extra fuss or unnecessary cost. His expertise really shone through.
Public evidence profile
Compass Water Softeners Limited
Companies House
Active incorporated business
Trust Score
71out of 100
- Rated 5.0 from 344 reviews
- 3 reviews in the last 12 months
How this score is worked out
Rating5.0 / 5
Review volume344
Independent sources2 independent public sources
CredentialsNo credentials shown yet
How this score is made up
What customers say49.8 of 60
Independent checks11.2 of 30
Track record10 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them7 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details4.1 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Checkatrade344 reviews
Detailed reviews
These are the individual reviews we hold for Compass Water Softeners Limited, including the highlights above. The 344 headline total is the review volume reported across public review sources.
Martin did a brilliant job in terms of turning up on time, outlining the options for the water softener and then fitting and cleaning up afterwards. He’d fitted one for me over ten years ago. Highly personable and professional. I’ve recommended him to a couple of other people. Top bloke.
Martin came quickly to thoroughly inspect what needed to be done, and advised clearly and concisely, based on his vast experience. He provided water softener options and brochures and left us to peruse these to satisfy our own needs and requirements. Once decided, Martin quickly set about sourcing the appliance and arranging a date for installation. On the day itself, it was executed precisely, timely, effectively, cleanly, and professionally in a communicative and engaging manner. We are very happy. Stop searching now, Martin is everything you need for water softeners - there is no better!
Local context
Rated 5.0, in line with the local average for plumbers in Reading
Across 252 plumbers in Reading, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
From customer reviews
What customers consistently say
Recurring themes from 3 customer reviews on Checkatrade.
“He arrived exactly on time” · Checkatrade, 2 Mar 2026
“turning up on time” · Checkatrade, 30 Jan 2026
Companies House registration
ActiveActive incorporated business
Compass Water Softeners Limited is linked to a Companies House entry. This shows the business registration, not evidence of workmanship or service quality.
Legal nameCompass Water Softeners Limited
Company number07712386
Incorporated
Registered activityPlumbing & heating installation
Run by2 directors (longest-serving director appointed in 2011)
Previously traded asBERKSHIRE WATER SOFTENERS LTD (until 2011)
Official checkOn the public register
Why this helps you judge trust: this trader is linked to a registered company with named people who are legally accountable for it, on an official register anyone can check, a layer of accountability an unregistered trader doesn't offer. Around 15 years on the register also points to an established business rather than a brand-new one.
Sources
2 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Business and public registers
Check dates vary by source. Where we hold a date, the check shows it.
About
Household water treatment in Reading, Berkshire.
Services they list
PurifiersWater FiltersWater Softeners
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
BerkshireReading
The areas they list covering on a public directory; confirm they cover your address before you book.
Independent checks
About this business
A real, registered businessWe cross-checked Companies House: this business is officially registered for work that matches the plumber services it advertises - independent confirmation it's a genuine business set up to do this kind of work, not just a directory entry.
Your own checks
What to check before you hire
Worth checking yourself
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Compass Water Softeners Limited before you contact them.
Run Cowboy Checker →Good to know
Common questions about Compass Water Softeners Limited
Is Compass Water Softeners Limited a legitimate business?
Compass Water Softeners Limited has 344 independent public reviews, rated 5 out of 5. It is a registered business on Companies House, listed as active, and the public register shows no adverse status (no dissolution, insolvency or strike-off) against it. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Compass Water Softeners Limited?
Compass Water Softeners Limited has 344 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Compass Water Softeners Limited's reviews are genuine?
Compass Water Softeners Limited's 344 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Compass Water Softeners Limited had recent public reviews?
Compass Water Softeners Limited has 3 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Compass Water Softeners Limited a registered business?
Compass Water Softeners Limited is a registered business on Companies House (company number 07712386), incorporated 20 Jul 2011, listed as active. This confirms the legal registration of the business, not evidence of workmanship or service quality.
What does Compass Water Softeners Limited specialise in?
Compass Water Softeners Limited lists specialist services including Purifiers, Water Filters, Water Softeners. If your job is one of these, look for it in their listed services or ask them to confirm for your project.