NCC South East Ltd

A professional tradesman that can be relied on

Please can I say many thanks for all the help & support you have provided my parents over the years - they always were very grateful for your professionalism and care you showed them, especially as things got more challenging for them - they were always able to rely on your help when required. They were always very happy with the quality of work provided

Work completed: 12 Jul 2024

Fast problem solving in new flat

We’d just moved in to our new property and discovered no running water even with all isolators open. Neil quickly identified a broken isolator and had it fixed the next day even though it required a non-standard part. He kept us updated and explained the issue so we could understand it, and parts and labour costs were very reasonable given the short notice. Great for peace of mind when we had so many other things going on!

Work completed: 10 Apr 2024

UFH and ASHP

Neil put in our underfloor heating and air source heat pump. We are self builders, he was very patient waiting for us to get to the correct stage for him. He offered advice along the way. Would recommend Neil to anyone. Our build is toasty!!

Work completed: 11 Oct 2023

Great company

Neil and his team installed our Grant heat pump and hot water cylinder. We're very happy with the advice received, the communication and installation process, as well as the system itself.

Work completed: 18 Jul 2023

Great response

Neil fitted our replacement gas boiler in January 2022. He serviced it January 2023 and we are very happy with the service he provided. In May this year, we were away on holiday when my son (home alone) rang to say there was no hot water. At 9.30pm I texted Neil to see when he might be available for advice or if necessary to visit as we were not due back for several days. He interrupted his evening to respond and after asking a few questions, explained that the error code showed an external interruption in the gas supply, had caused the boiler to shut down. With his help, I was able to talk my son through the process of relighting the boiler and normal service was resumed. We can not thank him enough for his kindness and our holiday was saved.

Excellent solar thermal repair and new boiler installation

I would be happy to recommend NCC Southeast Ltd to anyone needing plumbing, boiler installation or solar thermal repairs. They were knowledgeable, courteous, and good value for money.

Work completed: 14 Feb 2023

New Boiler

Neil installed a boiler for me 15 years ago and has serviced it regularly. It came to the end of its life last week. So Neil replaced it with a new gas boiler. We talked about other greener options but my house just wasn't suitable for an air pump without a lot of disruption. We booked a day that suited me and the work was done quickly and cleanly and at the price quoted. I'm really pleased with the new boiler and will continue to get Neil to service this one.

Work completed: 17 Feb 2023

Going above and beyond

After a series of issues with our solar and underfloor heating, it was such a relief when a neighbour recommended Neil. He sorted out both the original problem and the problems created by other people trying to fix it. Since then, he has also fitted a new boiler and upgraded my shower. It makes such a difference to find someone who knows exactly what they are doing and whose advice I trust completely. He goes above and beyond, finding time to do any necessary adjustments, even when very busy. I am particularly grateful for the time I was home unwell recently, with sub zero temperatures outside, and the heating playing up. Neil fixed it straight away and hurried on to other jobs before I had time to thank him properly. So thank you Neil!

Work completed: 15 Feb 2023

Damaged floor, didn't follow manufacturers instructions, won't help us fix the issues

NCC installed underfloor heating across 3 levels at our house beneath engineered flooring alongside a heat pump. It turns out they used a product designed for tiling, rather than wooden flooring, and did not follow the manufacturer's instructions (which say that self-levelling compound or screed must be added if used below wooden flooring). This means that beneath the floors (which require even heat) there are hot pipes at 50C separated by cool insulation. Their manufacturer says it's essential to install thermometers beneath the floor to avoid damage to the flooring - this was not done. Their manufacturer says that concentrated pipes should be avoided or insulated to avoid overheating of the floor. In some sections 7 pipes have been laid together where the pre-cut grooves in the boards normally support 3. In those areas the floor is being heated to 30.5C way above the safe limit of 27C, which the majority of the rest of the floor is at 21C. So both damaging the floor and failing to heat the rooms. Two months have passed since we complained, NCC came out once and all they did was cause the floors to overheat more. They didn't fix the flow meters as we had asked. During installation Neil's constant refrain was "I've run my business from home for 33 years, no-one has ever knocked on my door". Yet at the first sign of problems, he's gone.

Work completed: 10 Oct 2022

Superb service

When our boiler broke down, I contacted Neil and he came that evening on his way home after work to fix the problem. Incredibly polite and professional, he diagnosed the problem really quickly, had a spare motor in his van and had fixed the system within an hour. I was so impressed with Neil and would recommend him to anyone.

Work completed: 27 Jun 2022

Endorsement Reference

Excellent work - Neil cannot do enough for his customers. He genuinely cares about doing a good job. Very fast communication and sorts out problems extremely quickly.

Endorsement Reference

Boiler service in 2016 and 2017 and a boiler installation in 2015. Very professional service. Would highly recommend.

Endorsement Reference

NCC have looked after our plumbing for over 10 years. This includes our home , 2 rental properties and also the plumbing for my sister and mother. He has installed new systems for all of us as part of extensive refurbishment works at a total of 4 properties. Not the cheapest, but absolutely reliable trustworthy and thorough in all aspects. I recommend highly.

Endorsement Reference

We are very pleased with this company and wouldn't hesitate to hire them again

Endorsement Reference

Replaced fan and pump and had system cleaned. Very happy with the work. Neil was very helpful when our boiler packed up (because all the servicing we had done over the years were not actually carried out properly). He showed us what to watch out for so we know how to spot a dodgy service in the future and he spent a lot of his own time showing us how to clean/upkeep our system.