Quality Drainage Company Ltd

This company are very professional and lovely to work with. However they did a survey and found no problems. We still had a rat infestation that we could not understand and had to get an internal survey done at extra expense as well as another drain survey. Pestology were able to find a redundant manhole pipe which was the entry point with ease. The fact this was missed has caused us a lot of money, aggravation and time. We got a detailed report and camera footage but they did not help us solve the problem. The other company (Pestology)that looked at their report stated it’s completely wrong.

Friendly and efficient service

Moved into a property and after a couple weeks of heavy rain noticed one of my drains was fully blocked and with mud. Contact the team and Quality Drainage and their service was friendly, efficient from first call to completing the job. On the day, the team called ahead with their updated eta. Once onsite they explained what they needed to do and got on with the task. I would have no hesitation in recommending Quality Drainage After moving into our new home, I discovered that one of the drains was completely blocked with mud after a few weeks of heavy rain. Not exactly the kind of surprise you want! I reached out to Quality Drainage, and their service was friendly, efficient from first call to completing the job. The team was not only professional but genuinely friendly, which made the whole process a lot less stressful. On the day of the appointment, they called ahead with an updated ETA, which I really appreciated. When they arrived, they took the time to explain exactly what needed to be done and got to work quickly. I wouldn't hesitate to recommend Quality Drainage to anyone, excellent service from start to finish!

Work completed: 7 Oct 2024

Wonderful service

Woke up to our main drain being blocked and overflowing onto our patio. Called Quality Drainage and there was no engineers available but Ben rang around and arranged for Ollie and his partner to come at short notice. They cleared the blockage and cleaned up the patio in no time at all and the cost was as quoted. Both men were friendly, helpful and polite. So glad that I called Quality Drainage Company.

Work completed: 24 Apr 2024

Fast and Effective Blocked Drain cleared

A professional service from beginning to end. A cancellation meant they could come on the same day. The blocked drain was cleared at the back of my property and the drain flushed through from the front as well to effectively clear the drainpipe along it's full length under the building. A very professional and polite crew who cleaned up after themselves too. I would not hesitate to use them again.

Work completed: 16 Feb 2024

Excellent job as usual

We have used QDC for many years now on a variety of jobs and they have always provided an excellent service. They are very professional, stick to the quotes given and timings and are helpful and easy to deal with in terms of communications. They also treat long term customers like us well and really care about providing a good service and ensuring satisfactory outcomes

Work completed: 27 Nov 2023

Rainwater Gully Replacement

Ollie and his assistant were efficient and thorough. They took great care to lift up the existing gully and patio stones, they made sure there was a good fitting to the pipe before cementing the area back and doing a very clean tidy up. They were also keen to ensure we were happy with everything before we left. Have asked them to quote for fitting a new soil pipe for a downstairs loo.

Work completed: 5 Jun 2023

Efficient and accomodating

Excellent communication, very accommodating about the schedule (my father has carers), arrived on time, the price was fair. I have no hesitation in recommending Quality Drainage.

Work completed: 31 Mar 2023

Quality work by Quality Drainage

We experienced problems with our drains in May and October which were initially resolved by a plumber. On the second occasion, the plumber suggested that I contact a drainage company if the problem occurred again as there could be something more serious that might need investigating. In less than two weeks it happened again - as before, the first ‘symptom’ was water bubbling in the toilet when water was being emptied out from the bath. Things got gradually worse. I checked out Which Trusted Traders and gave Quality Drainage a call. They came later that day and did a thorough job clearing the drains. As the drains were shared with neighbours they advised me that Thames Water might be responsible for the drains. I had assumed that it was our responsibility! I was keen, however, to find out what was causing the problem. At my request, they did a CCTV survey and the cause of the problem was identified. They provided a quote to do the work should we need to use them to resolve the problem. However it looks like we might not need to do so having contacted Thames Water.

Work completed: 31 Oct 2022

fast and efficient

Called them on Monday and booked them in for the next day. The chap turned up on time (after ringing to say he was on his way). He was fast, efficient and friendly. Will definitely use again if needed

Work completed: 5 Jul 2022

Block drains

I called quality drainage on Tuesday and they came in the afternoon, found the problem and sorted it, also advised that there were some caps missing in the manhole. Returned today (Thursday) and completed the job and also did a CCTV check. I found all the engineers very polite and explained what they were doing. I was very pleased with the service.

Work completed: 19 May 2022

Clearing blocked drain and assess state of drains

Same day service with prompt timekeeping and contact before arrival. Team of two were friendly and got on with job explaining what they could do. Efficient and friendly with video and pictures to support what they had found. Absolutely faultless service and made it very easy to get the problems sorted. One of the best services I've had and the bill was exactly what was quoted.

Work completed: 3 May 2022

Follow-up work replacing a down pipe and repairing defective pipework

We have been very impressed by the service and quality of work provided by Ben and his team (engineers and office staff). Having previously engaged them to ensure our soak away's and drains were working properly, we got them back to replace an old rusting downpipe and to mend a section of soak away pipework (in danger of becoming compromised). The later job coming with a five year guarantee on workmanship. We were happy with the service and would happily use them again.

Work completed: 4 Mar 2022

Disinterested and a waste of time and money

First of all they arrived two hours later than booked. They did let me know but our job was clearly the last job of the day and they couldn't get away fast enough. However, they were polite etc. Rather than genuinely try to diagnose and fix the problem, they try to clear a pipe and then said I would need to get a quote and book another appointment for any further work. The fact that we didn't have a manhole to check seemed to make any further work impossible. Basically I paid £120 plus VAT for 40 minutes work and the problem wasn't fixed. I would expect a company on your list to be experts who would find a solution, not just to do something quick to justify a high call out fee and then leave without any resolution. The communication from the office was poor, I think they should have asked more questions, such as whether we have a manhole, so this was known prior to the visit and the appropriate amount of time could be allocated. I don't think this company should be on your trusted traders list.

Work completed: 27 May 2021