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5.0out of 5
125 reviews in public evidenceReviewed on public review sources since 2019Most recent review
Customers often mention
ProfessionalMentioned in 44% of reviews we've read
Friendly & politeMentioned in 32% of reviews we've read
PunctualMentioned in 32% of reviews we've read
Where these reviews are published
Which? Trusted Traders125 reviews · 5.0 avg
Detailed reviews
These are the individual reviews we hold for BSafe Plumbing & Heating, including the highlights above. The 125 headline total is the review volume reported across public review sources.
Customer in Greater London
Customer recommends this business
New Boiler Installation
We had our ancient Potterton boiler replaced and big water tanks removed. Billie, with Ollie turned up on time and set to work on this quite tricky job. Everything was done efficiently and at the end of a long day we had a new boiler working well and all debris cleaned away. They were very nice to have around. We have already booked Bsafe Plumbing and Heating for more plumbing projects.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Honest and diligent
Billy and Ollie - two very nice guys - helped me with some radiators, resecuring two problematic ones and fitting two new ones. Despite difficult walls and sloping floors, the guys were prepared to improvise and try different solutions until I was happy (I’m fairly demanding when it comes to quality of work), taking time to explain and discuss at each stage. This meant a few visits and some ordering in of extra brackets and feet, which Billy organized for me. I’m very happy with both the results and the service that BSafe gave me, and I will continue to use the company for my plumbing and annual boiler servicing. I’m not exactly sure how their prices compare with other similar firms, but for me it’s worth spending the money and getting high quality plumbing work. Recommended.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Installation of new boiler, flue, thermostatic radiator valves etc.
Billy came to me well recommended by several people at my church. I telephoned to ask him if he could install a new boiler and flue for me a.s.a.p. He rang back within 45 minutes (!), came two days later to inspect my flat with a view to giving me a quote, which came just two days after that, also giving me seven days to choose from for the installation. He is very efficient, on-the-ball, knows his trade and I took to him right away. I felt I could trust him to do the work, while I went out for the day. I accepted his quote to install a new boiler, flue, thermostatic radiator valves etc. for me. He and his co-worker completed it all in one day, finishing c. an hour and a half ahead of schedule, including giving me tuition on the new boiler, radiator valves, wireless thermostat etc.! He even had a team come to take away the old boiler, and all related items and packaging, to recycle as much of it as possible. They left my flat clean and presentable. Billy is experienced, personable, efficient, trustworthy and patiently answered all my questions throughout the process, as well as after installation, explaining things I wasn't sure of, giving helpful advice and clarifying matters for me. He promptly arranged for a Gas Safety Certificate to be sent to me, and also for a Vaillant 10-Year Warranty, and a 2-Year Vaillant Advance Boiler Protection Kit Guarantee - and all work carried out by him has a 5-Year Warranty. I highly recommend him. Excellent!!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Excellent Work - Boiler Repacement
Billy and Ollie did a fantastic job replacing our old boiler and moving a couple of radiators in early March, 2023. They work to a very high standard and we are extremely satisfied with our new boiler and system. Billy and Ollie are polite, considerate and friendly and the job was completed on time and as agreed. BSafe Plumbing and Heating should be on your short list!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Kerry in Carmarthenshire
Customer recommends this business
Replacing kitchen sink
Billy replaced a kitchen sink and taps for us. We really valued his honest advice before purchasing the sink, and he arranged a date and time to see the job in advance. Everything was well organised and very professional and we are very pleased with the result! Billy was reliable and thorough. Thank you!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Read the other 15 detailed reviews on this pageShow fewer reviews
Customer in Greater London
Customer recommends this business
Boiler service and safety checks
What a fabulous find. Billy carried out my annual boiler service, bled the radiators and even checked my smoke alarms and carbon monoxide monitor. It was the first time I have used BSafe, but I'm confident it won't be the last as Billy was both professional and personable, a great find - thank you Billy.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Great service
I asked Billy to repair some faulty radiators and dripping taps. This was the first time he had done any work for me and he was prompt and clear in all our communications. He arrived on time and did all the work as promised. He works quickly and cleanly, all the work has been finished to a high standard. I would be happy to recommend Billy to anyone.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Daniel in Greater London
Customer recommends this business
New boiler and central heating install
New boiler and full central heating install which included 11 radiators, all new copper pipework throughout the house and removal of our old warm air boiler & unvented cylinder. The quality of advice given and standard of work is outstanding and Billy & Ollie are experienced, professional, polite, friendly and trustworthy. They have also installed a new full heating system for us in another property which we are equally as pleased with. Recommended.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
efficient, quick, tidy, friendly, helpful
Billy and his partner were: efficient, quick, tidy, friendly, helpful I needed a radiator temporarily removed from the wall as will be having it plastered. After contacting Billy he got back to me quickly. He was clear about costs and timings. Both had a lovely nature - were friendly, helpful and kind. Kept the work area tidy and clean. Knew exactly what they were doing, worked efficiently and quickly. They were in and out in a flash! Will definitely use BSafe again.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
New Boiler Installation
Billy and his colleague have done a first-class job installing a new boiler in my flat. The new boiler had to be installed in a different location to my existing boiler, due to the change in flue regulations. From the first conversation I had with Billy, he was very knowledgeable and gave me confidence that he would do an excellent job. He went above and beyond to ensure that everything ran smoothly and drew on his experience to come up with solutions to overcome potential problems. He also ensured that the job was completed efficiently, in accordance with the job spec and quote and on time. Thanks Billy
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Ian in Greater London
Customer recommends this business
Complete Bathroom Refurbishment
I had called Billy to do a couple of other jobs in the past, and saw on his website that he also did bathroom refurbishments. I gave him a call and from then on was continually impressed by the professional, but relaxed and friendly service Billy offers. Numerous helpful suggestions and recommendations were given during the design stages, but never any hard sell, or pressure. I chose all the tiles and fittings, and Billy sourced everything for me which was a great help. The old bathroom suite and tiles were all disposed of for me as well. All I had to do was tell Billy what I wanted, and when I wanted it done (he managed to schedule the work while I was away) and that was it. The final result is far, far better than I could have imagined. A truly wonderful bathroom fitted with great attention to detail and no corners cut. Fantastic job.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Rosemary in Greater London
Customer recommends this business
Very professional and extremely helpful
Billy came and capped off our old gas fire and removed it. From my first email to him to the job being completed I found him and his colleague to be very professional and extremely helpful. I would have no hesitation in using him again for my gas/plumbing work and would highly recommend him.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
New Combi Boiler fitted
Billy & Ollie removed my old combi-boiler & replaced it with a new one. They flushed all of the radiators out & installed a new flue. Very happy with the work, which was carried out as discussed & at the price agreed. Ollie took the time to explain the new system to me & said that I could always phone for advice if I had any more questions. I have used Bsafe before, so I know that the after-sales service will be great.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
new combi boiler fitted
Very professional and very thorough many thanks to Billy and team for upgrading my heating and water system.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Lucy in Greater London
Customer recommends this business
Professional and dependable
BSafe have done regular work for me and for my daughter at her home for several years now I have always found him reliable and professional in carrying out work on our boilers. When my boiler died just before Christmas, Billy got in touch promptly to offer help. This time I asked him to replace the existing old boiler with a new model and as usual this work was carried out well and to time. In addition to the work itself, communications between the different stages to keep me in the loop worked well too. I will be using Billy and his firm in future for maintenance of the new boiler and have no hesitation in recommending him.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Hot bath at last!
After a botched decoration attempt in lockdown the radiators in the living/kitchen weren’t working and water was generally lukewarm. Billy came round and was really professional. My puppy was really anxious with him here but he kept calm and quiet during the hour. Work was complete in the hour, and expectations were managed at the start in terms of cost. Would highly recommend.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Great job, great price, very happy!
Billy came round and quoted to move my boiler. He was very knowledgable and helpful and gave a very competitive quote. He did a great job and was very tidy. I would definitely recommend!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Recommend
Billy replaced our combi boiler. He arrived on time, kept everything clean and tidy and provided useful advice on its use.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Replaced old cylinder with new combi
Billy was extremely professional, communication was easy and he delivered on everything whilst having patience with both me and the tenant, explaining things clearly. I could not fault him so I would highly recommend Billy and have worked with him subsequently every time delivering with the same high standards
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Excellent work
Billy fixed a issue with our toilet flush. His work was quick and he was polite, prompt and helpful. Would highly recommend him.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Local context
Rated 5.0, above the local average for plumbers in Bromley
Across 147 plumbers in Bromley, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
03
From customer reviews
What customers consistently say
Recurring themes from 25 customer reviews on Which? Trusted Traders.
Respectful and tidy in your home: “They left my flat clean and presentable.” · Which? Trusted Traders, 25 Nov 2023
Reliable and punctualQuoted from 3 reviews
“Billie, with Ollie turned up on time” · Which? Trusted Traders, 16 Oct 2025
“He arrived on time” · Which? Trusted Traders, 24 Mar 2022
“Arrived promptly, in fact before time.” · Which? Trusted Traders, 6 Nov 2019
Clear communicationQuoted from 3 reviews
“He rang back within 45 minutes” · Which? Trusted Traders, 25 Nov 2023
“communications between the different stages to keep me in the loop worked well too.” · Which? Trusted Traders, 16 Mar 2021
“communication was easy” · Which? Trusted Traders, 4 Feb 2020
Credentials and associations
Credentials and memberships
1
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
Which? Trusted TraderListed, current status not shown
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
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Sources
Where this information comes from
2 named public sources
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
BSafe is a Plumbing & Heating company based in Beckenham covering a 20 mile radius. Fully insured and all engineers gas safe registered. No call out charges
Services they list
Unvented cylinder installation and maintenanceWater softener installation and maintenanceBoiler installationRadiators and central heatingGas safety testing and inspectionGas cooker installationBoiler servicingbathroom installation
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
✓
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
✓
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on BSafe Plumbing & Heating before you contact them.
Is BSafe Plumbing & Heating a legitimate business?
BSafe Plumbing & Heating has 125 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about BSafe Plumbing & Heating?
BSafe Plumbing & Heating has 125 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know BSafe Plumbing & Heating's reviews are genuine?
BSafe Plumbing & Heating's 125 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is BSafe Plumbing & Heating qualified and accredited?
We hold 1 independently sourced credential for BSafe Plumbing & Heating, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
What does BSafe Plumbing & Heating specialise in?
BSafe Plumbing & Heating lists specialist services including Unvented cylinder installation and maintenance, Water softener installation and maintenance, Boiler installation, Radiators and central heating, Gas safety testing and inspection, Gas cooker installation. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
How long has BSafe Plumbing & Heating been trading?
BSafe Plumbing & Heating has been reviewed on public sources since 2019.
These describe public evidence MyTrustedTraders held at the stated dates. They are not independent awards, they cannot be bought, and they do not change this business's Trust Score or search position. How milestones are measured
