Mycroft Heating & Plumbing Ltd

Very professional and thorough job

I am extremely happy that Tim was recommended to us. He fixed our long standing boiler issue without a fuss, as well as the immersion heater and he also fixed a water pressure issue we have had for years. He followed all the social distancing protocols including wearing a mask and gloves and was thoroughly professional throughout. The pricing was very reasonable considering we are in a lockdown and as it was an emergency callout. Very happy with the outcome and i would recommend Tim to anyone.

Work completed: 14 Apr 2020

Professional to a tee

Tim is an excellent heating & plumbing engineer. He fitted a new Combi Condensing Boiler with assorted works. From the outset he was crystal clear what he would do & needed doing daily and he did it. I could ask for nothing more.

Exceptional Service

I have been using Mycroft Heating & Plumbing Ltd for over nine years for my eight rented apartments in SW London. During this time, MHP Ltd have installed, serviced, repaired and provided Gas Safety Certificate for all these apartment’s gas appliances. What stands out for me is how MHP Ltd goes out of their way to help me in emergencies. They have provided support over countless week ends and evenings when something has gone wrong with the boiler. They will arrange service visits, talk to my tenants over the phone to trouble shoot the issue or even write me email with suggestions on what to do while on their vacations. The technical knowledge of Mr Mycroft is unquestionable, I trust him 100%. Organisational skills of Mrs Mycroft are exceptional (she sends me reminder email reminders for when my boilers are due for servicing). Their fee is reasonable in my opinion and I would recommend MHP to anyone without hesitation.

Work completed: 28 Nov 2018

Tried and trusted.

Tim has been servicing the boiler for me for quite a few years now after originally installing it for me.If I ever have a problem he is in touch as soon as possible to rectify it and I have always found him to be completely trustworthy and considerate. I have recommended him to a number of my friends and all of them have been happy with his service.

Work completed: 13 Dec 2018

Boiler Service and Radiator Valve Replacements

Tim has serviced my boiler, installed a new radiator for a nursery and replaced all radiator valves on older radiators with TRVs. Tim took details of the TRV and radiator work on his visit to service the radiator and replied with a quote and further options I could consider depending on my budget. Both my wife and I felt very comfortable working with and discussing our options with Tim. He is tidy, polite and punctual and I wouldn't hesitate in recommending him.

Work completed: 12 Nov 2018

Excellent service Again!

Tim sorted my honeywell evohome system when several others have failed in the passed. I've had him back each year since for servicing each season. This year I had a fault code on my Valiant which was dealt with very quickly. Would recommend Tim every day of the week.

Work completed: 28 Sept 2018

Great service

Tim was recommended by my sister. So when my boiler broke down and we had no hot water or central heating I contacted him by email to come and fix it. Tim was able to analyse the problem and fix it within the hour. He explained in easy to understand terms what had gone wrong. I would be happy to recommend him and will ask him to come again for the yearly service .

Work completed: 14 Sept 2018

Fantastic and friendly service

Fixing heating and hot water system

Excellent work.

Replacement of hot water cylinder, hot water recirculation pump, one radiator, various replacement parts in boiler, associated modifications and additions to existing pipework. Excellent work. Tim is rightly busy, so one may have to wait for non-urgent work, but he will respond quickly to emergencies.

Doesn't Follow Through

The first time he visited he could not repair my fireplace which given its age was understandable. However, he promised to get me a quote for a new one in a short period of time. I emailed more than once with no response and he did not return calls. He seemed trustworthy so I waited through the cold winter but not a word...only a £100 bill for the aborted first visit, which I paid. I wrote to him asking why he didn't come through and he said he was busy. Weeks later I got through to him (a miracle) and I arranged for another visit for the fireplace and thought he would come armed for a quote. He didn't. I also asked if he could look at my partly malfunctioning underfloor heating. He said he was an expert on this and would get back to me with a quote. Four weeks later nothing. I'm not inclined to chase him again.He's possibly a good repair guy (I wouldn't know) but he has let me down twice very badly. I would not trust him to do what he says no matter how sincere he appears. Sorry but its a fact. I can't actually believe he's a Which Trusted Trader which I've had good luck with in the past. Oh well.

Work completed: 12 Mar 2018

Excellent Service

During the very cold weather ,I noticed that my hot water cylinder was leaking.I contacted Tim Mycroft,who came very promptly.He checked the cylinder,and advised me that he thought the best option would be a replacement cylinder.He ordered the cylinder for delivery next day ,and obviously had to turn the water off.Although I had no hot water or central heating,I did have electric heaters and the use of my neighbours shower,and I knew that Tim was very busy,so I expected him to return later in the week.However he said he would come the following day,after fulfilling all his other commitments.He arrived at 5.30 having already done a day's work,and stayed until 10pm ,fitting the cylinder and ensuring that everything was working properly.He did not charge out of hours rates for this, and the bill was far less than I had anticipated. This is not the first time that Tim has gone the extra mile,and I have recommended him to several neighbours, who have also been very happy with his work. Several years ago Tim fitted a new boiler for me,and again it was done with minimum disruption,and at a reasonable cost.He also does the annual gas appliance service,to his usual high standards. As well as the quality of his work ,he is a man of decency .integrity and reliability.

Reliably good!

Annual gas safety certificate was completed efficiently and professionally - which has always been my experience with Mycroft Heating. Would highly recommend them.

Very safe pair of hands

Mr. Mycroft installed a new boiler for me and has done an annual service every year for many years. When I had problems with my radiators he came almost immediately to sort out what was wrong and fixed them. He has also come to fix a very bad leak on his day off and spent until 10.30 p.m. the same day fixing it so that I would not be left with any problems with heating or water.This was very much appreciated as the next day there was snow and the temperature of the weather dropped considerably. I have always found him to be extremely competent, honest and have every confidence in his work.

Mycroft Heating and Plumbing - excellent work

Mycroft Heating and Plumbing have serviced my central heating and combi boiler for several years. The quality of the work has been excellent: Mr Mycroft is very knowledgeable on boiler work and very reliable. I would strongly recommend this company.

Happy with my new boiler!

Tim has been servicing my boiler for a few years. This year I asked him to replace my ageing boiler/thermal store with a new combination boiler. This needed to be completed within a specific time frame to take advantage of scaffolding that was being put in place for other major works on our building. Tim managed the project really well, explaining what the options were, giving a clear description of what needed to be done, and working around the scaffolding schedule to fit in the project. What was also helpful was that I did not have to chase up on things; we exchanged a few emails and from the communication received, I was confident that the project would go ahead as planned. Due to his own busy schedule, Tim delegated the actual boiler installation to his colleague Ian who did an excellent job of fitting the new boiler into an existing kitchen cupboard - the work was done tidily and I am really pleased with the end results. The new boiler is quiet and efficient, easy to control, and having the extra storage space vacated by the thermal store is a bonus. I would definitely recommend Tim's company if you are looking to replace your boiler.

Work completed: 26 Sept 2017