Platinum Plumbers

Public evidence profile

Platinum Plumbers

London
Overview

About Platinum Plumbers

We are a family run business providing high-quality plumbing services for homes and businesses across London and North-West Kent. We are Gas Safe registered plumbers (reg no. 199604) who have been providing reliable heating, plumbing and bathroom-fitting services for decades. We take great pride in our work, and believe that we offer a service that is unrivalled in our area. With Platinum Plumbers you will benefit from: • Free, no obligation, quotations • No call out charges • Transparent, fair pricing • Uniformed, well-mannered staff • Gas Safe Registered plumbers • Full public liability insurance • Family run business, family values • Exceptional customer service We offer an end-to-end service from design and installation, to repairs then ongoing maintenance, and our focus is customer satisfaction every time - this is reflected in our feedback in our customer reviews. Our goal is that once you’ve engaged our services, you will be happy to recommend us to your friends and family.

Public review evidence
Reviews

What customers say about Platinum Plumbers

4.9out of 5
138 reviews in the public recordCross-checked across 2 sources
Which? Trusted Traders138 reviews · 0.3 avg
Checkatrade91 reviews · 4.9 avg

Highlights

"Some of my underfloor heating zones are not heating up, when I check the manifold the flow rate is at 0. But I cant adjust it at all, additionally the actuators on the return valve don't seem to be opening when I adjust the thermostat. They came out the next day and managed to diagnose the issue"

AnonymousCheckatrade5.0 rating

"Excellent service from Platinum. Our boiler broke so we called them. Rob came out quickly and gave us a fair estimate for the work. Sam did the boiler replacement and system flush. Lots of good points about this experience — they arrived when they said they would, did the job thoroughly and neatly, cleaned up after themselves and were very pleasant people. We’ve already recommended them to a friend and will pass their details on to others. Thank you, Platinum!"

AnonymousCheckatrade5.0 rating

"Project management and communication were excellent. Work completed efficiently and on schedule."

AnonymousCheckatrade4.9 rating

Detailed reviews

Checkatrade2.4 / 5 · 6 Jun 2025

Project management and communication were excellent. Work completed efficiently and on schedule.

Checkatrade
Anonymous4.9 / 5 · 6 Jun 2025

Project management and communication were excellent. Work completed efficiently and on schedule.

Checkatrade
Anonymous5.0 / 5 · 2 Jan 2025

Some of my underfloor heating zones are not heating up, when I check the manifold the flow rate is at 0. But I cant adjust it at all, additionally the actuators on the return valve don't seem to be opening when I adjust the thermostat. They came out the next day and managed to diagnose the issue

Checkatrade
Anonymous5.0 / 5 · 20 Nov 2024

Excellent service from Platinum. Our boiler broke so we called them. Rob came out quickly and gave us a fair estimate for the work. Sam did the boiler replacement and system flush. Lots of good points about this experience — they arrived when they said they would, did the job thoroughly and neatly, cleaned up after themselves and were very pleasant people. We’ve already recommended them to a friend and will pass their details on to others. Thank you, Platinum!

Checkatrade
Checkatrade2.5 / 5 · 1 Sept 2024

Very good service. They came when they said they would, fixed the problem within an hour, and charged the price quoted. All round, a good experience. And the two guys who came were very polite.

Checkatrade
Checkatrade2.5 / 5 · 23 Feb 2024

The plumber came today explained clearly what he was going to do. Fitted the new part. Explained other options as toilet filled slowly. Fixed leak all good very helpful and I would recommend them.

Checkatrade
Checkatrade2.5 / 5 · 22 Feb 2024

I received a visit to identify a problem with my central heating system. A thorough investigation was carried out and work will be done next week. Very good service provided so far . Would recommend.

Checkatrade
Checkatrade2.5 / 5 · 20 Dec 2023

An efficient and effective annual service was carried out on our Combi Boiler. A welcome reminder was previously provided by the office, and Rob arrived on time and was professional, courteous, friendly, and helpful throughout the visit. Rob is always highly communicative and provided full details of the work to be conducted. The work area was left tidy and clean. I have used Platinum Plumbers for many years and strongly recommend them.

Checkatrade
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3

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No verified credential shownNo verified endorsements shownUnclaimed on MyTrustedTraders

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Public review evidenceCheckatradeCompanies HouseThomson LocalWhich? Trusted Traders
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0

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Strict qualifying profile

Qualifying Score Detail

65/100

Strict supply qualification uses source spread, review depth, endorsements, credentials, and contactability. Commercial plan state is not counted.

65 of 100 points65%

Strict qualifying threshold: 60 points.

Peer endorsements0/15
Planning history0/10
Verified credential0/10
Review platform presence25/25
Reviews 100+20/20
Active business10/10
Phone number10/10
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PassedReview platform presence

2 linked review platforms found.

PassedReviews 100+

138 reviews with a 4.9 average rating.

PassedActive business

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PassedPhone number

Phone listed: 0208 855 0361.

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