Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
134 reviews in public evidence9 reviews in the last 12 monthsReviewed on public review sources since 2023Most recent review
Customers often mention
Friendly & politeMentioned in 72% of reviews we've read
ProfessionalMentioned in 44% of reviews we've read
Fast & efficientMentioned in 32% of reviews we've read
PunctualMentioned in 28% of reviews we've read
Where these reviews are published
Which? Trusted Traders134 reviews · 5.0 avg
Detailed reviews
These are the individual reviews we hold for West London Gas Ltd, including the highlights above. The 134 headline total is the review volume reported across public review sources.
Customer in Hertfordshire
Customer recommends this business
Good work in pretty difficult position
West London Gas did a good job removing my 25+ year old system boiler and replacing it with a Worcester Bosch Combi Boiler. The job was difficult because old & new boiler were situated in a small brick cupboard, the flue was difficult because it went up a metre, then out through a brick wall. The pipe work was difficult because of restricted access. They had to drain & remove the old cold water header tank & the copper hot water tank (restricted access on the other side of the flat). WLG sent in two guys who stayed focused and worked hard for two days. The guys were polite & tidy (important as I have tenants are living there). They explained what was going on at each step. I'm very happy with them & the new boiler.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Good friendly service with clear communication
We had our boiler and gas fire serviced. Great communication throughout including a photographic record of work done which the engineer talked me through at the end. All done quickly and efficiently. The photos also serve as reference for any future boiler problems.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Gold Star Company
I give West London Gas ( Andrew ,Peter, Jonathan and Leon) and team 100% in every area. So reliable , trustworthy ,knowledgeable and super friendly guys. They have been servicing my boiler for over 10 years and recently decided to have new one installed. Called on Monday and Andrew arrived later that day. Helped me chose and made every effort to keep costs down. Estimate arrived within 2 days ! So reasonable. I was delighted. Appointment made for 7 th and Jonathan arrived promptly ! I He did a brilliant job including re fitting a difficult tile unit and left kitchen immaculate. He also explained clearly how the new kit worked. And re iterated that guys were only a phone call away. It is this personal service that I appreciate most !! Best company in all areas that I have ever used !! I recommend them to everyone I know ! 10 GOLD STARS
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Excellent work and great communication
We had West London gas into service a faulty boiler. After inspection they suggested the service would not solve any problems and the work required would be inefficient in comparison to a new boiler. We booked them in for a new boiler and they came and fitted that and a number of thermostatic valves quickly, cleanly and for a competitive price. They also advised that a a bleed type valve was to be installed instead of replacing a radiator which saved a significant amount of money and hassle. Both the Engineers (Leon and Jonathan) we had were prompt, polite and honest guys. Communication from the back of house was really good too.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Excellent service
I had a great experience all round with West London Gas. The initial contact was professional, helpful with clear information. The engineer, Leon, was efficient, explained things clearly, had high standards and was a really nice guy. I felt he was straightforward and that he really knew his stuff. I was impressed with all aspects of the service provided and would recommend them.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Read the other 15 detailed reviews on this pageShow fewer reviews
Customer in Greater London
Customer recommends this business
Great Job From West London Gas
What should have been a straightforward job turned out to be anything but. Engineers Jonathan and Leon from West London Gas arrived to install a new boiler, only to eventually discover that there was a fault with it. They'd worked hard for hours (still with us at 9pm) to no avail. Throughout the time spent in our kitchen, they were unfailingly cheerful and polite. After a five-day wait for an engineer from the boiler company to come out and replace the faulty part (thank goodness the November weather was still fairly mild), West London Gas arrived promptly to commission the boiler, with Jonathan then following up to complete the job and answer our longish list of questions. Jonathan and Leon were both brilliant ambassadors for West London Gas.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
4 / 5
Value
4 / 5
Customer in Greater London
Customer recommends this business
Reliable, experienced top professional service
The trader has serviced our aging combi boiler for many years, taking care to get the most out of it to our complete satisfaction, never upselling or over-diagnosing. When the time came to fit a new combi condensing boiler, jointly agreed, the engineer was professional, listened and discussed, took care of the immediate work area and surroundings and persisted throughout the day, unfazed by the challenges of fitting a modern boiler into an old house with a 30 year-old system. After interactions over the years I find I can completely trust West London Gas and feel supported by them. Their estimates and bills are accurate and I can call to ask questions and get honest, reliable answers as they are easy to get hold of and respond quickly.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Professional, polite and reliable service
The service from start to finish was excellent. Andrew, the first point of contact, was knowledgeable, efficient and very pleasant to deal with. My quote request was handled promptly and phone calls were always returned quickly. Engineers Jonathan and Peter arrived on time, were polite and accommodating, and carried out the work with real skill and professionalism. Everything was completed as agreed, on schedule and within budget. Overall, the whole team stood out for their clear communication, reliability, and courteous manner. I would happily recommend them for their professionalism and high-quality service.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Great West London plumber
I recently used West London Gas for the first time to install some new radiators. Great service and reasonably priced. Really friendly and knowledgeable plumber. After the radiators had been installed, I experienced a fault on my boiler which left me without heating or hot water. I reported it on a Saturday, not expecting a reply until Monday (although it was not a big issue as I have an immersion heater and it was not cold in the house) but Andrew contacted me on the Sunday and talked me through re-setting the boiler which worked perfectly. Followed up with ‘if you have any further problems, do let me know’. Fantastic service and I would not hesitate to use them again.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Excellent service supplied by West London Gas
We woke up on Tuesday morning to no hot water! After checking the thermostat monitor which showed an error code, I phoned West London Gas, discussed the problem & they arranged a visit with a new part the same day. Excellent service from initial phone call, to courteous, pleasant engineer. I have used them for a number of years and so have my two sons who live locally. I have no hesitation in recommending this local company based in Boston Manor
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Great
Requested a series of small jobs to be completed in one morning later that same week. Office were excellent communicators and I spoke to an actual heating engineer to agree work to be done. They accommodated my booking time request, agreed on the work in advance, texted to say on way, arrived on time, diagnosed and rectified all the problems, and left in under 3 hours. All fixed, clean and tidy. Two people worked together. The team of two were pleasant to have around the house and also good communicators. Also they were happy to go into technical detail if requested. A good local office-based company. No issues with work done so far.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
West London Gas Ltd Is Absolutely Excellent.
This was the first time we had used this company. From my initial phone call to make an appointment, through to the end of the engineers' visit they were super efficient, courteous and everyone communicate excellently I cannot praise the company too much.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
House Boiler service
Peter arrived on time. He serviced the boiler, cleaned any debris and checked the heating system round the house with great care, He checked the radiators and the the working of the heating system. Thank you
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
4 / 5
Quality
4 / 5
Value
4 / 5
Customer in Greater London
Customer recommends this business
Annual Boiler Service
West London Gas Ltd , carried out my annual gas boiler service on 7/10/24 This is the first time I have used the company, which was recommended to me by my neighbour. The service provided, was carried out in an efficient and courteous manner . I found the company to be professional and reliable. I would not hesitate in recommending this company to others
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
10 out 10
I am an overseas landlord with elderly tenants, so it was particularly important that the new boiler installation was carried out quickly and efficiently. This West London Gas have done within a week, and immediately sent on all the relevant certification, photos and a video of the rerouting of the pipework that was necessary for this installation. Andrew in the office, Peter who carried out the initial survey, and Jonathan who completed the job, everyone was courteous and professional. West London Gas are a pleasure to deal with. Thank you.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Difficult job
Dear Andrew Here is my feedback on the installation of my Worcester 400 18 system boiler. I was very pleased with the way the work was carried out. From the start, clear advice was given on the types of boilers available and the different options such as wall mounted or free standing. The installation was carried out as scheduled and through the hard work of your engineers the extra day set aside to deal with any unforeseen difficulties was not required. I cannot praise your engineers highly enough. They worked virtually non stop on what was potentially a tricky installation. At the end of both days they did a thorough job of tidying up and took away all the resulting 'rubbish' and debris. At all times they were very polite and took care to ensure my two cats did not get out onto the front road. I appreciated this and felt free to leave them to get on with the job. When the installation was completed clear instructions were given on how to operate the new boiler. A very thorough check was made that everything was in working order. I was also given reassurances that they would come back even over the weekend if necessary if I had any problems. I have used West London Gas for many years and have every confidence in them. If I have had any problem with my old boiler an engineer would come round at short notice to sort it out. Best wishes Mavis Holt
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
West London Gas - very pleased
I have used West London Gas Limited based in Boston Manor, Brentford for both my son's boiler (installing & annual service) and decided to also ask them to service my own boiler. The booking was very efficient, time & date confirmed in email & text. Engineer arrived at the appointed time and carried out the work in a friendly and efficient manner. I would definitely use West London Gas Limited again and would be happy to recommend to friends & family
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Very efficient
West London Gas has been to us several times over the past few years, to service boilers and also to repair a boiler which had stopped working. We have found the engineers to be efficient, quick and cheerful every time they have come. Booking is easy.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Boiler repair and parts relacement
The boiler was repaired and some parts were replaced. The work was completed according to schedule. The workers were polite, knowledgeable and highly professonial. There was minimum disruption and no mess left behind. Despite the Chiristmas and new year break, the manager Andrew Scrimgeour agreed to undertake the work as soon as possible. The engineer Jonathan knew exactly what was required and completed everything on time. There was excellent communication before, during and after completeion of work. Based on my experience, I strongly recommend West London Gas Ltd.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Exceptional service
Andrew arranged for a repair to our boiler at very short notice despite us not being a client of theirs previously, Jonathan attended as planned and identified a faulty heating pump, explaining and showing me the problem and what was required to resolve it, he replaced it within a few hours and restored the heating and hot water to our house. Later that day another fault occurred with the boiler, not related, it is an old boiler, a call to Andrew late Fri evening quickly identified what the problem was, although he couldn't get anyone to us until Monday, as his staff were all pre-booked, he kept up communication with us via text over the weekend. Monday morning Peter arrived as scheduled and quickly identified the fault, he carried our repairs and left all in working order. I would highly recommend West London gas, very knowledgeable, friendly staff, responsive and communicative, they saved what could a been a very cold Christmas!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Local context
Rated 5.0, above the local average for plumbers in London
Across 1301 plumbers in London, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
03
From customer reviews
What customers consistently say
Recurring themes from 25 customer reviews on Which? Trusted Traders.
Respectful and tidy in your home: “At the end of both days they did a thorough job of tidying up” · Which? Trusted Traders, 6 Jul 2024
Clear communicationQuoted from 3 reviews
“Great communication throughout” · Which? Trusted Traders, 23 Jan 2026
“phone calls were always returned quickly.” · Which? Trusted Traders, 21 Oct 2025
“excellent communication before, during and after completeion of work.” · Which? Trusted Traders, 7 Jan 2024
Reliable and punctualQuoted from 3 reviews
“Jonathan arrived promptly” · Which? Trusted Traders, 11 Jan 2026
“Engineers Jonathan and Peter arrived on time” · Which? Trusted Traders, 21 Oct 2025
“Engineer arrived at the appointed time” · Which? Trusted Traders, 22 Jun 2024
Credentials and associations
Credentials and memberships
1
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
Which? Trusted TraderListed, current status not shown
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
Caring for homes.jpg
Central Heating Energy.png
Time to think about the heating.png
Hero Page 2 Screenshot 2025-03-03 144541.jpg
Download our app Screenshot 2025-03-03 151530.jpg
Vans picture 01.10.2024.jpg
Appsmehand.jpg
From Which? Trusted Traders
Opening hours
Open 7 days a week
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
Monday–Sunday
12am–11:59pm
04
Sources
Where this information comes from
1 named public source
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
West London Gas is an award-winning, Ealing-based heating and plumbing company that has proudly served homeowners and landlords across West London for over 25 years. Our Gas Safe Registered engineers provide boiler installations, repairs, servicing, central heating work, plumbing services and landlord gas safety certificates. We are known locally for being reliable, friendly and professional, with honest advice, competitive pricing and fast response times. From boiler breakdowns to planned upgrades, we take pride in delivering dependable workmanship and trusted local service our customers can rely on.
Services they list
Gas FiresBoiler installationBoiler repairBoiler servicingGas fire repair and servicingRadiators and central heatingGas cooker installationGas emergenciesGas safety testing and inspectionImmersion HeatersPower flushingUnderfloor heating
Listed on public sources or the business's own website; check directly that they cover your job before you book.
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
✓
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
✓
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on West London Gas Ltd before you contact them.
West London Gas Ltd has 134 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about West London Gas Ltd?
West London Gas Ltd has 134 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know West London Gas Ltd's reviews are genuine?
West London Gas Ltd's 134 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has West London Gas Ltd had recent public reviews?
West London Gas Ltd has 9 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is West London Gas Ltd qualified and accredited?
We hold 1 independently sourced credential for West London Gas Ltd, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
What does West London Gas Ltd specialise in?
West London Gas Ltd lists specialist services including Gas Fires, Boiler installation, Boiler repair, Boiler servicing, Gas fire repair and servicing, Radiators and central heating. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
What areas does West London Gas Ltd cover?
They state on their own website that they cover Dedicated, West London. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.
How long has West London Gas Ltd been trading?
West London Gas Ltd has been reviewed on public sources since 2023.
These describe public evidence MyTrustedTraders held at the stated dates. They are not independent awards, they cannot be bought, and they do not change this business's Trust Score or search position. How milestones are measured
